Hi Gregory,
I’m sorry to hear about your experience — that’s not what we want for our customers. We couldn’t find any record of prior correspondence, so please reach out directly at [email protected] and we’ll be glad to make this right.
Jamie
Hi Debra,
We’re really sorry for the trouble with your order and communication — we know how frustrating that must have been. As soon as we heard from you, we looked into it and confirmed the package had been returned due to a delivery issue. We’ve since reshipped it to the same address you confirmed, and we hope it’s now arrived safely.
If there’s anything else you need, please don’t hesitate to reach out. And if your experience has since improved, we’d truly appreciate an updated review — it helps small businesses like ours more than you know.
Thank you again for your patience,
Jamie