Never received 1 of 2 items
Never received 1 of 2 items, no response to support emails. Had to contest credit card charge.
About Sky Image Lab
Data updated- Website
- www.skyimagelab.com
- Category
- Media & Publishing
- Location
- United States · Oakland
- Status
- Unclaimed
- Last 12 months
- 23 reviews
- Replies to negative
- 33% (1/3)
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Is Sky Image Lab legit?
Sky Image Lab (www.skyimagelab.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great friendly service and…
Great friendly service and communication. Prompt shipping and easy website to use. Will definitely be using again.
Stunning Hubble photos
Stunning Hubble photos. I’m happy to have prints as the PR firm I worked for years ago facilitated a visit by NASA’s Hubble Space Telescope Team to a school in my state.
Stunning Quality and Excellent Packaging
Absolutely beautiful photograph. The image quality is incredible and it was packed perfectly for shipping. You can tell they really care about their work. I’m extremely happy with the purchase and the whole transaction was smooth from start to finish. I’ll definitely be buying more.
Great!
A great, powerful photo delivered in a timely manner.
Really secure packaging
Great service
very satisfied
Great product value service
Incredible Customer Service & Product Quality
This is the best interaction I have ever had with a customer service team. Moreover, the product I order’s quality is outstanding. You will not regret doing business with this company!
Beautiful product
Beautiful product. What we had expected.
Purchased the photo on metal
Purchased the photo on metal. It is definitely worth the extra cost. Looks amazing.
2 months later and Im still waiting for…
There was an unfournate failure with a broken tracking link for the package, which resulted in the Pillars of Creation being shipped back and fourth across the atlantic. The issue is currently being resolved.
Reply from Sky Image Lab2026-02-23
Hello, I’ve reviewed the shipment history in detail. The package arrived in Denmark on January 19 and PostNord issued multiple notifications requesting VAT/import payment. When no payment was made, the shipment was returned. It is currently in transit back to the United States. We absolutely want you to receive your print, and I’ve just reached out directly to coordinate the best next step — whether that’s reshipping or arranging a refund. We stand behind every order and will resolve this with you. Jamie
Gorgeous Crab Nebula!
Just got my photo of the Crab Nebula and its so beautiful! The colors are just stunning and very vibrant! It took a couple of weeks to arrive but very happy. It was properly packaged and looks amazing! Good price too!
Perspective While at Work
I hung up my pale blue dot poster in my office so that I can look at it and read the words of Carl Sagan to put my mind in perspective as I begin my day. My coworkers like to come in and read it too! I love it so much. Shipping was faster than expected. Very happy.
All the steps went very smoothly.
All the steps went very smoothly. And it’s beautiful. I’ll probably order another photograph in the near future.
Poor Customer Service
I needed to exchange the photo I bought from this company and have been trying for 20 days to get a response. I’ve sent numerous messages requesting a return authorization per their website directions. I’ve also called them but no one picks up. I leave messages but no one responds. This is the worst customer service I’ve experienced in a long time. Very disappointing and frustrating.
Beautiful print
Beautiful print, arrived quickly
Excellent quality of images
These are beautiful images and look great on our walls at home.
Mistakes Happen...
Still waiting for a refund to be applied due to an inability for you to properly manage your website. Update: Refund was received as promised and received good communication around the mistakes made around showing something was available when it was not.
Reply from Sky Image Lab2025-11-18
Hi Erik Thank you for your feedback, and I’m really sorry for the frustration. I just checked your order, and your refund was fully processed four days ago on our side. Depending on your bank or card issuer, it can take a few business days for the credit to appear on your statement. If you still don’t see it by the end of this week, please reach out and we’ll provide the ARN so your bank can locate it immediately. We’re here to help and want to make this right for you. Jamie
Great quality product!
Awesome job! Def worth it 🤙🏽🔥 The Metal Print’s edge’s are super sharp so be careful while hanging.