Sky Image Lab (www.skyimagelab.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-10.
Sky Image Lab provided a close up view, not the full photo that I ordered. The print is blurry and unclear. I sent a communication to them about this, and they did not respond. I would highly recommend not using their service to order Webb photos.
Reply from Sky Image Lab2025-09-22
Hi Gregory,
I’m sorry to hear about your experience — that’s not what we want for our customers. We couldn’t find any record of prior correspondence, so please reach out directly at [email protected] and we’ll be glad to make this right.
Jamie
Eddie Herman · 8 reviews · Verified · Experienced 2025-08-04 ·
★★★★★
Excellent customer service
Excellent customer service. An astounding product
D
Deb · 4 reviews · Verified · Experienced 2025-05-12 ·
★★★★★
Order not received; Correction Made
Order not received. Emails ignored
Poster was not received initially because of post office error with new address. When company was notified, poster was reshipped promptly.
Reply from Sky Image Lab2025-06-26
Hi Debra,
We’re really sorry for the trouble with your order and communication — we know how frustrating that must have been. As soon as we heard from you, we looked into it and confirmed the package had been returned due to a delivery issue. We’ve since reshipped it to the same address you confirmed, and we hope it’s now arrived safely.
If there’s anything else you need, please don’t hesitate to reach out. And if your experience has since improved, we’d truly appreciate an updated review — it helps small businesses like ours more than you know.
Thank you again for your patience,
Jamie
great products I have been a long time customer service is great The company cares about what they do I will continue promoting the company and always be a customer
M
Mark · 1 review · Verified · Experienced 2025-05-04 ·
★★★★★
Damn efficient
Clear web site, no surprises, very easy to figure out how to get what is being looked for
Love the images and print options available. My first order arrived damaged, but upon reporting the issue, I was given a quick replacement and great service from the Sky Image Lab team. Thank you!
I was very pleased with the responsiveness to my email and the careful shipping of the item ordered. The print is gorgeous, good quality, and just what we were looking for!
Received a gorgeous image of our dear planet. Top notch service.
D
Dan · 2 reviews · Verified · Experienced 2024-11-29 ·
★★★★★
Stunning
Stunning! I purchased 3 fine art prints and I couldn’t be happier. Tarantula nebula 16 x 32, Cassiopeia 16 x 20, & Mystic Mountains 16 x 20. Very nice high quality pieces and beautiful vibrant colors. I’m wowed and delighted and I’m guessing the recipients of these gifts will be likewise. Awesome!
Loved the print that I received even though it was one of the less expensive options, received my order very quickly and I appreciated how well it was packaged to prevent damage.
