SmallRig

I purchased the monopod with ID:5565

I purchased the monopod with ID:5565. It arrived the other day, but the tripod mount/base was bent and I was unable to attach it properly. I had been looking forward to receiving it, so I’m very disappointed.

what a rip off and false advertising

what a rip off and false advertising - where the mount to the camera?? its basically useless to me without one. yes I have seen the 2 different items which I didnt see at the time of ordering. I love your products but this has - well - has made me mad...Jon (the Vibe P30 - wheres the mount to the camera??)

i have not received the order at all

The box that arrived had its seal broken.

I previously bought the same product from Amazon, and the box showed no signs of being opened. However, this time the seal had been cut with a cutter, clearly indicating it had been opened. I'm worried that I might have received a returned item for some reason.

I inadvertently ordered the wrong item…

I inadvertently ordered the wrong item (#6004 instead of #6002) I realized it immediately and ordered 6002 then notified smallrig of the mistake with a request to cancel the order for 6004. It clearly had not shipped yet. The reply that eventually came said it was on its way and it the only recourse I had was refuse to take delivery from USPS or reach out to the vendor who distributes in U.S. the item arrived with no paperwork at all and an incomplete return address. I’ve bought more than a dozen smallrig items, but never again.

I have not received my order or any…

I have not received my order or any indication that it has even been shipped.

They failed to put my apartment number…

They failed to put my apartment number on the parcel which delayed the shipment.

Good

Came late but gave updates.

SmallRig is the best camera accessories company

SmallRig makes camera accessories for cameras including the DJI OSMO ACTION 6. I ordered a slim battery charger for my camera and the USPS promptly lost/misdiliverd it's I never got it. I let SmallRig know about it and they sent a replacement battery charger with no problem. It's no wonder I like them they're not an evil company. When I get my next camera I will be buying all the related gear from SmallRig.

Josh Robinson美国 · 写过 1 条评价 · 体验于 2026-04-28 · 发表于 2026-04-30

Horrible Customer Service

I’ve started to assemble a handheld cage for content creation. I decided on small rig because they had the cleanest hardware. I placed 3 orders. I received two in a timely manner, but had some obvious handling damage to the packaging of my products, also did not receive my third order, it hasn’t even shipped and I ordered it two weeks ago. I reached out to support, and got the typical “overseas company” treatment. Some random employee reached back out and completely ignored my complaints about the delayed order, said it would ship in 1-2 business days, and ignored my following questions and emails. Products seem decent but the customer service and shipping logistics of this company are a nightmare. I do not recommend putting yourself through the same experience I am having. This review will remain here until I receive my order, and company acknowledges their logistics failures, and provides reasonable and appropriate support for future customers. If someone from the small rig team reaches out with a resolution for the inconvenience I will happily remove this bad review.

Ian Douglas英国 · 写过 116 条评价 · 体验于 2026-04-23 · 发表于 2026-04-24

I purchased a pair of Smallrig RM03…

I purchased a pair of Smallrig RM03 macro lights via Amazon Smallrig store advertised as a two pack of RM03s. This was not accurate. Since a single RM03 comes with a clamp so a pair should contain two clamps. It does not. I contacted Smallrig about this but never received any response. You have been warned. I have updated this review from one star to three as Smallrig have committed to sending an additional clamp. The main lights are very good quality. I have updated this review as Smallrigg sent me free of charge the absent (in my opinion) clamp so only fair to them to do so.

I paid Purolator extra for shipping I…

I paid Purolator extra for shipping I didn't I had to pay extra

The lights surpassed my expectations

The lights surpassed my expectations. They arrived yesterday and i have already spent hours with them. I do a lot of macro and I am very pleased with variety of ways you can use them. Also the build is solid and I am sure will last me a long time. Thanks.

Still waiting on my first order of a…it

Still waiting on my first order of a light. Did not receive any tracking information.

It's not a high-quality product

It's not a high-quality product, but it perfectly meets my needs in terms of price and quality. I'm quite satisfied and I think it's a product I would recommend to more people and friends.

They are selling product that they do not have in stock.

I purchased nearly $1,500 worth of items from this company in a single order. All of my items shipped except for one—the monopod I purchased. The issue was not that the item hadn’t shipped or arrived; the issue was how the company handled the situation. No one from the company notified me that the product was out of stock (and to this day, it is still listed as available on their website). I had to reach out myself to ask why it wasn’t included in the shipment. SmallRig responded with the following: “Dear Customer, Your email has been received with thanks. We sincerely apologize, but your order, product 5565, was out of stock and therefore has not been shipped. To ensure you receive your order as soon as possible, we have borrowed some stock from another platform. We have urged the warehouse to ship the goods as soon as possible for you. 😊 Your order (5565) is in process now and will be shipped out within two working days, and the tracking number will be provided to your email after shipment. Delivery may take 5–7 days after dispatch.” Needless to say, I never received a follow-up email or any shipping information. Seven days later, I followed up again to check the status. I received essentially the same response: “Dear Customer, Your email has been received with thanks. We have urged the warehouse to ship the goods as soon as possible for you. 😊 Your order is in process now and will be shipped out within two working days, and the tracking number will be provided to your email after shipment. Delivery may take 5–7 days after dispatch. As an apology, we would like to give you 1500 points. Would you like to accept it?” Twice, they stated the item would ship within two days. It never happened. Had the company simply stated that the item was out of stock and provided an honest timeline, I would have requested a refund and purchased it elsewhere. Instead, I was given misleading information and left waiting for no reason. I have since requested a refund, and they have stated that it will be issued. I don’t typically leave negative reviews, but I felt it was important to share this experience. Based on my experience, you may or may not receive everything you order from this company.

I did receive my order from SmallRig

I did receive my order from SmallRig, I wish there were more information like a manual, instead I had to look online.

Photography Bumper + Vari ND

I bought two products: (1)Photography Bumper Phone Case and (2)Magnetic 67mm VND Filter. The overall impression is that the Smallrig never uses these products themselves, nor has it ever studied the competition. Both factors prevent them from producing a quality products. Bumper! Let's start with the pros: the price is affordable, the outer material is a pleasant, flexible plastic, relatively slippery, making it easy to put in a pants pocket. The back cover is also open, which is great, allowing for more cooling, and a pleasant tactile sensation when using the iPhone, allowing you to use additional accessories. Next, the cons: - Overall, this bumper case is not suitable for work or everyday use. - There is no interior trim, even minimally, so your smartphone's body will become worn and scratched over time. I don't recommend wearing it on a regular basis. - On the display side, the edges are flush with the screen, which doesn't protect the screen at all, even if dropped, even when simply "placing it on a table." Although it could have been 1-2 mm thicker, the bumper could have provided some protection for the screen. - The camera module, the frame around it is metal, which is generally pointless; it's just another way to scratch any of your belongings if they come into contact with it. If you accidentally hit your MacBook with this bumper, there will be a scratch. Yes, there's a cover for the camera module, also metal, so you have to close it very carefully. Incidentally, it's already loose and clicks when touched, which is annoying when the product arrives in poor condition. - The filter module is also inconvenient and impractical; you have to be extremely careful when putting it on to avoid scratching the smartphone body and the camera module. It looks very ugly and is impractical. Filter! The filter itself, unfortunately, has no advantages: It's too big even for the iPhone Pro Max. Apparently, they didn't want to make a custom filter and used what was available. They could have used a 49mm diameter filter, but no, they only needed a 67mm one. The filter is threaded, although it's attached magnetically. Unfortunately, the magnet doesn't hold well enough; the filter simply spins when you rotate it. The whole point of the VND is that you can rotate it when you need to.

Extremely slow shipping and contacting…

Extremely slow shipping and contacting support is useless as they don’t respond. Product works ok but there are other options that have better light output at similar prices.

Not impressed with your return policy.