SmallRig

Great Customer Service

SmallRig customer service was great to deal with. After the Post Office 'misplaced' the tripod I had ordered SmallRig kindly issued a refund even though the delivery issue was not their fault.

L-bracket for a6500

First of all, Smallrig made the impossible, they did a huge favour to me and somehow manufacture and send me a discontinued product because they realized I was on the need. Huge thanks to you guys and to the Dreamrig Team, I appreciate that. The product I'm talking about is the L-bracket with dual ARCA swiss for a6500 and works great, while made the camera light (I was using full cage before). Product arrived amazingly fast and was in perfect condition. You never disappoint guys.. I have bought at least 10 products from you( clamps, 2 on desktop camera mounts, 2 camera cages, magic arm, mini tripod 360, etc) and they are all great!

Great gear

Great gear. Good customer service in some ways, not helpful in others. Unwilling to help promote fixes for issues they don't cover. If you have a fix for something they don't cover, like I did, they're not interested in helping you build your audience. Might be a small gripe for some, like me, and unimportant for others. This one issue kept me from making a video to fix an issue a lot of people might have with a certain product. A shame, because it would have helped them, more than me.

A company with good products but poor service

A company with good products , but with very poor support and shipping , from last 3 orders only 1 arrived !! ( all orders now cancelled ) no updates on shipping , poor service from delivery service and small rig , we look to another provider to even if it’s costing more , save your time and money , a major disappointment

Best customer service I’ve dealt with

Best customer service I’ve dealt with. Small issue with an order. Wasn’t entirely their fault. Didn’t matter. They were just , on the ball. Very happy to deal with them.

I received the monopod and found it…

I received the monopod and found it wasn't suitable, and Small Rig has been fantastic in regards to returns, etc and getting the right Monopod suitable for me and my business.

Amazing product

Leonard Smith英国 · 写过 156 条评价 · 已认证 · 体验于 2026-05-11 · 发表于 2026-10-20

Brilliant service

A great product but

A great product but none of my Arca-Swiss heads fit - can I get an adaptor

Almost perfect

I liked how everything was protected in the transportation and the clear instructions that come with the products (except for the hand strap, which is very difficult to understand even watching your tutorial on YouTube). The quality of the cage was perfect. However, I'm not satisfied with the panning and tilting system of the tripod. First of all, if you lock the panning, you can still pan easily with the additional stick without making too much effort, which what actually does is screwing or unscrewing the ball head. Furthermore, when you tilt down, you have to lock it in order for it to stay in place, or it automatically starts moving up on its own. The lock of the angles of the legs also doesn't work very well

Great product

Great product, fast shipping

Christopher Moskowitz美国 · 写过 5 条评价 · 已认证 · 体验于 2026-10-14 · 发表于 2026-10-19

great solid gear for reasonable prices

The cage is very well build

The cage is very well build. Button at the top of the grip for the camera is kind of loose. Not so much I am worried it will fall off but noticeable enough. Quality is great though overall, no issues with it.

Fast delivery

Fast delivery, very good

Bartosz Piotrowski波兰 · 写过 1 条评价 · 已认证 · 体验于 2026-10-13 · 发表于 2026-10-18

Short opinion

Solid build, hope for future improvments via firmware. I miss dedicated b-w profile in still/video with touch of Leica color science.

Love their products

Love their products, but shipping can be a little slow sometimes. They also send so much sales and promotional texts and emails, but I think they have good products. Customer service is ok.

Had my first shoot with the s70

Had my first shoot with the s70. Worked great! Much better than my rode wireless GO II which kept bugging out. Smallrig ftw!

Great product so far and fast shipping!

Mark Gevaart美国 · 写过 3 条评价 · 已认证 · 体验于 2026-05-01 · 发表于 2026-10-15

Well designed & robust equipment.

The equipment was designed to provide longevity with rigorous use. I have found the entire product line easy to use and easier to understand right out of the box. Just what I needed, when I needed it.

Prompt delivery time - however ....

Prompt delivery time however when visiting the Smallrig website and completing my address, the address fields would not accept my unit number. Therefore the address printed on the parcel was unable to be delivered. This resulted in me having to attend two separate post offices to collect my parcel.