SMSmallRig★★★★★
Great gear
Great gear. Good customer service in some ways, not helpful in others. Unwilling to help promote fixes for issues they don't cover. If you have a fix for something they don't cover, like I did, they're not interested in helping you build your audience. Might be a small gripe for some, like me, and unimportant for others.
This one issue kept me from making a video to fix an issue a lot of people might have with a certain product. A shame, because it would have helped them, more than me.
2026-10-22已认证
PAPango Music★★★★★
They sent me a guitar with a cracked…
They sent me a guitar with a cracked neck. I paid import duties, and repaired the crack, after purchasing the tools, and supplies to correct it. Their customer service response was pathetic, asking me to cover the cost of shipping back to them, and pay THEIR duties, while they offered no compensation for the work I did.
Avoid these parasites. Their customer service is BS, and their products are worse.
My review states everything pertinent. I will not post the unresponsive, and rude emails, that your customer service sent to me, as that is a violation of privacy, but I have a record of all of them. The"solution" you offered was insufficient, did not reimburse me for MY time, or the work I DID to sort of fix the issue. Your solution was no solution, but rather an excuse, and put me in a position of having to do more unpaid work because you messed up.
My review stands, as it should.
To be clear to TrustPilot: these people are harrassing me via email, saying that they offfered things they did not. They did not offer to refund the duties I had to pay with the refund. They did not offer to pay for the tools I required to make this repair myself, which I am fully capable of doing, and TBH it was not a lot of money. I am a master craftsman, in many disciplines. On top of that, they complained about the way I spoke to them, after insulting me a number of times, and asking to me to do additional work for a broken guitar. Asking me to do things I was not being paid to do, for a broken guitar they sent me. They were sent many pictures of the undamaged packing materials. If they were too incompetent to make a proper claim, that is not my problem.
The review stands. There are good reasons that other people have given them 1 star reviews.
2026-03-17
