Welcome to the story of SmallRig Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true. Visit Our Website For Support and Help
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, sturdy construction, and versatile design of the camera accessories and tripods. People often mention that the ordering process is straightforward, payment is smooth, and deliveries arrive quickly at their doors.
However, some customers also noted that shipments experienced frustrating delays and lacked proactive communication regarding delivery statuses. A few consumers expressed disappointment when items were unexpectedly out of stock or arrived with broken components needing replacement. Reviewers also pointed out that orders sometimes faced extended transit times or shipping details were missing upon dispatch.
Excelent Product Quality and Delivery service. I did many test with the Handheld shock Absorber and my Insta360 Luna Ultra and work as I expected.
SmallRig 回复2026-10-13
Thank you sincerely for taking the time to share your positive feedback.
We are pleased to know that both our delivery service and product quality met your expectations. We are committed to building trust with every customer, and your review helps others choose us with confidence. Thank you again for your support!
I havent recieved my order but they are not responding and doesnt want to refund me back.
SmallRig 回复2026-10-10
Hi, we are so sorry for the negative experience. Sorry to have you waiting while we check the delivered package information with shipping company. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
I love the nano 72 power bank, I was tempted to get the more compact version but to be safe I preferred to go larger. Fairly limited weight, practical dimensions and I love the design... the eye also wants its part. The V-mount is the main reason I bought this model, very practical. The retractable cable always gives me a bit of anxiety to be honest, I only ever use it if I need a quick solution. I might even buy the nano 36 version sooner or later.
SmallRig 回复2026-10-13
Thank you so much for your positive review!
We are delighted to hear that you are satisfied with our products. Your feedback means a great deal to our team, as we strive every day to provide excellent service. We look forward to serving you again soon!
Thank you so much for your positive review!
Happy to hear things are going well so far. Don’t hesitate to contact us whenever you have questions or need support. We look forward to serving you again soon!
Thanks for your lovely review!
We are delighted to hear that you are satisfied with our products. Your feedback means a great deal to our team, as we strive every day to provide excellent service. We look forward to serving you again soon!
Amazing cage but a bit heavy
Love the extended handle, must have for big hands
Only problem is that the small bolt head snapped clean off on my cage, so no additional holding point for me I guess. It still holds well so not a problem
SmallRig 回复2026-10-13
Thank you for your honest review! We’re glad you love the cage and extended handle, especially that it works great for your big hands.
We’re sorry to hear the small bolt head snapped off. Although the cage still holds well, this is not the experience we want you to have. Please reach out to our support team directly, we’d like to help resolve this for you.
Enjoy your shooting!
This Ultra-Light Carbon Fiber Tripod is a new addition to the Smallrig tripod colection and I must say it dose'nt disapoint. Delivery was quick and everything as described. I would highly recomend this for anyone looking for a lightwight travel/compact tripod
SmallRig 回复2026-10-13
Thank you so much for your positive review!
We are delighted to hear that you are satisfied with our products. Your feedback means a great deal to our team, as we strive every day to provide excellent service. We look forward to serving you again soon!
i dont know why is it so cheap... because the quality is like 300 Eur :O
SmallRig 回复2026-10-08
Thank you so much for your lovely review! We are really glad to know you’re impressed with the build quality.
We strive to deliver reliable, well‑made accessories at a reasonable price point, so more creators can get access to solid gear without overspending.
Hope it serves you well for many shooting projects ahead. Feel free to reach out if you need further help in the future.
I never expect anything less from this company. Last night put my new tripod to the test in the macro world and was very impressed. I have a Smallrig cage for my Nikon Z 8 and other products and never disappointed or regrets.
SmallRig 回复2026-10-08
Thank you so much for your wonderful feedback! We’re thrilled to hear you are satisfied with our product.
Your support means a lot to us. Wish you a great shooting experience and look forward to serving you again.
Best regards
Good product but almost no updates on delivery, no idea how to check the status and had no idea when the product would arrive… it was eventually very slow… took about 3 weeks… from SZ to HK only… pretty disappointing. I probably will not purchase from the website ever again. Better find a shop.
SmallRig 回复2026-10-12
Thank you for your feedback, and for letting us know that you're happy with the product itself.
We sincerely apologize for the lack of delivery updates and the long wait you experienced. We completely understand your frustration — not being able to check the status or know when your order would arrive makes for a very poor experience, and we are truly sorry for the disappointment this caused, especially for a shipment from Shenzhen to Hong Kong.
Your feedback is very valuable to us. Please rest assured that we are actively working to improve our shipping speed and to provide clearer, more timely tracking updates so that customers always know where their order is and when to expect it.
We truly hope you will give us another chance in the future.
I have asking for the return label and there has been no response from customer service . This is terrible experience
SmallRig 回复2026-10-10
Hi, we are so sorry for the negative experience. We’ve sent you an email about return lable (pick up address needed), kindly please check and advice—please rest assured we will solve the problem for you. Thank you for your patience.
Thank you so much for your wonderful feedback! We’re thrilled to hear you are satisfied with our product.
Your support means a lot to us. Wish you a great shooting experience and look forward to serving you again.
Best regards
I’m loving small rig gear, it really has tied all my gear together, and made it very secure, and feel well protected. Used in multiple options, with my Nikon Z8, and GoPro Mission one gear, with Schneider MKE440, and a Atomos Shinobi II, all cages and multiple attachments to create one small rig setup. And it’s all been fantastic, perfect fit, sturdy gear, lots of options, handles, grips, cable management, all well made, designed, and customisable! Ordered direct from SmallRig at a great price, fast, well packaged and presented. Website, payments, and delivery have gone well on multiple occasions! Highly recommended!
SmallRig 回复2026-10-08
Thank you so much for taking the time to leave us this fantastic review! It’s awesome to hear our rigging system works so well with your multi‑setup including the Nikon Z8, GoPro Mission one, Schneider MKE440 and Atomos Shinobi II.
We are glad our cages and accessories offer you solid build quality, great customisability and handy cable‑management solutions. It also makes us happy that your multiple direct‑order experiences with our website, payment and delivery went smoothly.
Wish you many great shoots ahead. Should you need any further support, feel free to reach out anytime.
The item l received was excellent, and it proved really exceptional in finding different ways to explore my photography.
SmallRig 回复2026-10-08
Thank you so much for your lovely review! We are really glad to know you’re impressed with the build quality.
We strive to deliver reliable, well‑made accessories at a reasonable price point, so more creators can get access to solid gear without overspending.
Hope it serves you well for many shooting projects ahead. Feel free to reach out if you need further help in the future.
Very excellent product: well fitted, robust and light.
A pleasure to use as a companion for seabird watching and photographing, even during a long walk along the shore.
SmallRig 回复2026-10-08
Thank you so much for your wonderful feedback! We’re thrilled to hear you are satisfied with our product.
Your support means a lot to us. Wish you a great shooting experience and look forward to serving you again.
Best regards
Thank you so much for your wonderful feedback! We’re thrilled to hear you are satisfied with our product.
Your support means a lot to us. Wish you a great shooting experience and look forward to serving you again.
Best regards
I was very excited about your Power brick Nano72, I like the fact that it came with a lanyard and a V mount! However I can’t see the screen (very dim) there’s no brightness control and as a result cannot use it… is it possible to return?
SmallRig 回复2026-10-02
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
Thank you so much for your kind compliment! It means a lot to our support team. Please feel free to reach out if you need any further assistance, we are always happy to help.
An innovative company selling great photo & film gear
An innovative company selling photo/film gear that is delivered within days and well packed. They have an extensive selection of new & some clean used gear as well, I bought a used tripod that looked brand new, fairly priced. I highly recommend this company.
SmallRig 回复2026-10-02
Thank you so much for this wonderful review!
We are thrilled to hear your used tripod arrived in like‑new condition at a fair price, and that you were pleased with our fast delivery and secure packaging. We take great care curating both brand‑new and pre‑loved clean photography and filmmaking gear for our customers.
It means a lot to us that you highly recommend our store. We look forward to supporting your future shooting projects.
Kept me very well informed as to progress of order
SmallRig 回复2026-10-02
Thank you so much for your positive feedback! We are glad that we could keep you well updated on your order progress. Should you need any help with future orders, please don’t hesitate to contact us.
