Welcome to the story of SmallRig Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true. Visit Our Website For Support and Help
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, sturdy construction, and versatile design of the camera accessories and tripods. People often mention that the ordering process is straightforward, payment is smooth, and deliveries arrive quickly at their doors.
However, some customers also noted that shipments experienced frustrating delays and lacked proactive communication regarding delivery statuses. A few consumers expressed disappointment when items were unexpectedly out of stock or arrived with broken components needing replacement. Reviewers also pointed out that orders sometimes faced extended transit times or shipping details were missing upon dispatch.
Overall quality is great but the ad campaign suggests the monopod is good for "static video shots" when in reality it'll always be slightly shakey.
SmallRig 回复2026-09-23
Thank you for your valuable feedback. We’re glad you’re happy with the overall quality of the monopod.
We fully understand your observation that there is still slight shake when shooting video, and we will record your suggestion and share it with our relevant team to improve our product promotion content.
Please feel free to contact us if you need any assistance.
It took quite a while for this Insta360 X6 cage to arrive as it was out of stock when I ordered it (which was not mentioned on the website), but it shipped quickly once back in stock.
The customer service people were extremely responsive and helpful when I contacted them about the delay.
The cage itself is typical of SmallRig products: sturdy, well designed, perfect fit, light and has a really nice innovation in its little kickstand at the top that flips out and allows you to lay the camera on its side without the lens touching anything. Good for charging or transferring files without the silicone hood on the camera so heat doesn’t build up any more than necessary. There a 1/4-20 threaded mounting hole on the bottom and on one side and a cold shoe on the other for accessories, and a solid double-lock system for removing the camera that should keep it safe during just about any mishap on the road or trail.
There are even little foam mic covers built in to the sides to reduce wind noise (and four extras to replace any that go missing!), a beautiful silicone lens protector and a guitar I’ve seen on a cage; it has pogo pins on the bottom so if you’re connecting to a powered selfie stick, you don’t have to take the camera out of the cage!
True innovation and perfect custom fits, good pricing, every possible accessory for every camera application and customer service second to none is what sets SmallRig apart from everyone else.
Extremely happy with every purchase I’ve made from SmallRig!
SmallRig 回复2026-09-23
Thank you so much for this incredibly detailed and thoughtful review of our Insta360 X6 camera cage! We truly appreciate you taking the time to highlight its practical features, including the flip‑out kickstand, mounting holes, built‑in foam mic covers, silicone lens protector and convenient pogo‑pin design.
We sincerely apologize for the waiting caused by the out‑of‑stock situation that was not clearly shown on our website when you placed the order. We are glad our customer service team was able to respond and assist you promptly during the delay.
It means a great deal to hear you love the sturdy build, perfect fit and innovative details of this cage, as well as your overall positive impression of SmallRig. Your recognition motivates our team to keep developing well‑thought‑out accessories and improving our website stock display for better shopping experiences.
Please feel free to reach out if you need any support for your future shooting gear.
Best regards,
Hello
I did purchase few items from you directly or via Amazon
The quality is fantastic
Only drawback when dealing directly is the shippnig time and cost compare to Amazon
Thank you
SmallRig 回复2026-09-23
Thank you so much for your kind words about our product quality, we really appreciate it.
We totally understand your point about longer shipping times and higher shipping costs when ordering directly from us, compared with Amazon. Your feedback is very helpful and we will keep working to optimize our shipping service.
Hope we can keep supporting your future shooting projects.
ZERO SERVICE, LIES & DECEPTION - MERELY CHASING REVENUE
Ordering parts logged in under Australia and showing in stock to immediately find coming out of China is deceptive and a lie. Then taking weeks to get part order with no ETA on the bulk of items. No response to emails nor online chat and needing to send an ACCC threat which results in an immediate reply advising stocks being issued. Then getting 2 of the 3 outstanding items and then advised some 6wks later we have refunded your money for the battery and source it locally.
I'd never recommend SmallRig nor buy from them again!
SmallRig 回复2026-09-23
3. Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
Thank you for your kind words! It makes us happy to hear our products help simplify your work. We will keep improving to support your shooting projects.
Thank you for the lovely feedback! We’re so glad you’re happy with our products, service and delivery. We look forward to supporting your future shooting work.
Got it this week and shot baseball games all weekend. It’s amazing and quick to set up and gives me peace of mind when switching to my second body that my big glass won’t hit the ground.
SmallRig 回复2026-09-23
Thank you for sharing your awesome experience! We’re glad it performed so well during your baseball games this weekend. It’s great to hear that it sets up quickly and gives you peace of mind knowing your large lens stays safe when switching cameras.
Well made product! Received quickly and worked as I had hoped!
SmallRig 回复2026-09-23
Thank you so much for your kind feedback! We’re glad the product arrived quickly and works exactly as you expected. Hope it serves you well for all your shooting projects.
We sincerely apologize for any inconvenience this may have caused you.
We are committed to resolving this issue for you. We have already sent an email to your address; please check your inbox so that we can address the matter as soon as possible.
Thank you so much for your positive feedback! We are delighted that everything matched what was advertised.
Please let us know if you need any help in the future.
It was a grat experience. Love SmallRig. Would always buy from the official website :)
SmallRig 回复2026-09-23
Thank you so much for your warm feedback! We’re delighted you had a great experience and love SmallRig. It means a lot that you prefer shopping with our official website.
We look forward to supporting your upcoming shooting projects!
Bought two batteries for my Sony camera. They work perfectly, same as the original. Direct USB charging is convenient, and the charge indicator is a huge hit. Highly recommended!
SmallRig 回复2026-09-23
Thank you for your wonderful review! We’re thrilled to know the batteries work perfectly with your Sony camera, just like the original ones. It makes us happy that you love the convenient direct USB charging and the charge indicator.
I love this monopod. Feels great on my hands and I feel confident using it. One issue, the screw that goes in the mounting bracket that attaches to lens or camera needs a better L-wrench. Mine is already stripped, please someone contact me so I can buy a second screw or bracket. Thank you. 🙏🏼
SmallRig 回复2026-09-18
Thank you very much for the positive review!
We are delighted to hear that you are satisfied with our product.
Regarding the issue with the screws, please contact us at [email protected], and we will resolve it for you.
I ordered the z axis mount for the Luna ultra. It's nicely made, I do wish it came with another 50 or 20g weight or a heavier spring. The 100g weight suppresses it a bit much even with adjustment and sags a bit much, and without the weight it's super springy even when loosened or tightened. Overall it's made nicely but needs some more customization.
SmallRig 回复2026-09-18
Thank you very much for the detailed feedback regarding the Luna Ultra Z-axis mount. We are pleased to hear that you are satisfied with the product's build quality.
We fully understand the issues you encountered with balancing the setup; your suggestions regarding optional 50g/20g counterweights or stiffer springs are invaluable to us as we work to optimize the product.
Please feel free to contact us if you have any further questions.
The products match the online description perfectly. Delivery was fast and well-handled, as always. I have no hesitation in recommending SmallRig.
SmallRig 回复2026-09-18
Thank you so much for the positive review!
We are delighted to hear that you are satisfied with our products. Your feedback means a great deal to our team, as we are always committed to providing excellent service. We look forward to serving you again soon!
Functionality.
Delivery times could have been better though.
SmallRig 回复2026-09-18
We totally understand your feedback regarding the delivery time.
We will keep optimizing our logistics to improve delivery speed for future orders.
Thank you for sharing your honest comment with us.
It was quick and easy, I got my product on time and was notified about its delivery stages.
SmallRig 回复2026-09-18
Thank you sincerely for taking the time to leave a positive review.
We are pleased to know that our fast shipping met your expectations. We strive to build trust with every customer, and your feedback helps others choose us with confidence. Thank you again for your support!
