Sourgum

Hi Viktor, Thank you so much for sharing your positive review! We're thrilled to hear you had a great experience with us, and look forward to the opportunity to serve you again in the future.

Hi Jimmy, Thank you so much for the glowing review! We’re thrilled to hear that your experience was smooth from start to finish. Making the rental process easy and helping our customers choose the right size for their projects are both top priorities for our team, so it’s great to know that came through in your experience.

Hi Gabe — thank you so much for your kind words! Providing a friendly, helpful experience is incredibly important to us, and we’re so glad that came through during your service. We really appreciate your vote of confidence and look forward to working with you again!

Hi Bobbi, Thanks so much for your positive review! We're so thrilled you had a positive experience with us from start to finish.

Hi Christopher, Thanks so much for your vote of confidence in our service standards! We're thrilled you had a positive experience with us.

Thanks for your positive feedback, Richard! We're so happy to hear that you felt well supported by our team.

Hi Nanqiang, Thank you for your feedback — we’re sorry to hear the final cost didn’t meet your expectations. Transparency is very important to us, and we appreciate the opportunity to clarify. As discussed in our private messages, the total cost was higher than originally quoted because the contents of the dumpster exceeded the included weight limit by 4.28 tons. We hope this helps clarify, and please don’t hesitate to reach out if you have any further questions.

Thanks for sharing this positive review! We're thrilled to hear that you were happy with the quality of our service.

Hi Marni, Thank you so much for sharing this thoughtful review. We're so glad you had a positive experience with Sourgum, and appreciate your vote of confidence in our service standards. We're always here for your waste and recycling needs, and hope you'll return to us for your next spring cleaning!

Hi Bob, Thank you for sharing this wonderful feedback — we’re so glad to hear you feel well supported by Kelley. That’s exactly what we strive for: delivering premier support to meet all of your waste and recycling needs. We're always here for you!

Hi Christopher, Thanks so much for sharing this positive review. We're so glad you had a great experience, and hope you'll return to us for your waste and recycling needs in the future!

Hi Andrew, Thank you for your feedback, and we're glad to hear that your service experience was positive. We apologize for the influx of automated communications. Our system sends an automated confirmation for each order and service request - including swaps - to ensure everything is properly scheduled and confirmed, and to allow our customers ample opportunity to respond to service confirmations and make any changes needed. That said, we understand how multiple notifications can feel excessive, especially when everything is running smoothly. You can unsubscribe from email communications at any time using the link in the email footer. We appreciate you calling this out and will share the feedback with our team as we continue working to improve the customer experience.

James, Thanks so much for sharing this thoughtful review. We're so glad you had a positive experience with us, and look forward to supporting you on future projects!

Benjamin, Thank you so much for your kind words and for being a long-time customer. We appreciate your continued trust in our team. It’s great to hear that our communication, responsiveness, and service have helped support your work as a contractor. Providing reliable, on-time delivery and clear communication is exactly what we strive for, so your feedback means a lot to us. We look forward to continuing to support your projects in the future!

Thank you so much for the thoughtful review, Melissa! We’re so glad we could help make things a little easier during such a stressful week with the storm. Our team always aims to be flexible and supportive when plans change, and it’s great to hear that the delivery and pickup went smoothly. We truly appreciate your kind words and your recommendation — your vote of confidence means a lot to us! If you ever need another dumpster in the future, we’d love to help you out again.

Thanks for sharing this positive review, Carol! We're so glad you had a great experience and felt well supported by us.

Dave, Thanks for sharing this awesome feedback! We're so glad you had a positive experience with us.

Hi Monty, Thanks so much for sharing this feedback. We're so glad you found your experience with Sourgum seamless and simple -- that's what we strive to do!

Thank you for sharing your positive feedback, Michael. We’re so glad we were able to resolve your recent issue to your satisfaction, and we truly appreciate your continued trust and repeat business.

Tim, I sincerely apologize for the mix-up on our end. As we discussed today, we take full accountability for dispatching the incorrect container type, which led to the confusion surrounding the contamination charges. I truly hope the resolution we reached — including reconciling the payment to reflect only the actual materials you disposed of — felt fair given the circumstances and helped restore your trust and confidence in our standards. We have also escalated this matter internally and with our hauler partner to ensure corrective action is taken and that this does not happen again. Your feedback is extremely valuable and is helping us further strengthen our quality control processes moving forward.