About Sourgum
Data updated- Website
- www.sourgum.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (8/8)
Do you own Sourgum? Claim this profile for free and start replying to reviews.
Is Sourgum legit?
Sourgum (www.sourgum.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great service
Your 21-day rental terms are ridiculous.
Reply from Sourgum2026-07-28
Hi Theresa, We’re sorry our rental terms didn’t meet your expectations. We aim to make the rental period clear before an order is placed, but we understand that different projects require different timelines. Our team has reached out to help resolve the issue. We’re happy to assist, so please give us a call back or contact us at [email protected] when you have the chance. We appreciate your feedback and will continue looking for ways to add clarity.
Price and Simplicity of online experience
The whole experience was quick and easy. Their drivers called me in advance to let me know they were dropping off or picking up the dumpster. I’d use Sourgum again. Highly recommend.
Reply from Sourgum2026-07-23
Hi Mike, Thanks so much for sharing your feedback! We’re delighted to hear that everything went smoothly and look forward to supporting your waste and recycling needs again in the future.
Great Service and Friendly people
They worked with us on a difficult delivery area. The drivers were very attentive to our needs and they were very friendly. I would definitely use this company again. The price was very reasonable for what we needed.
Reply from Sourgum2026-07-22
Hi Joe, Thanks so much for sharing your feedback! We're glad you had a great experience and look forward to supporting your waste and recycling needs in the future.
Sourgum Dumpster provided excellent service
Sourgum Dumpster provided excellent service they arrive when they say they're going to be delivering and picking up i would use them again
Reply from Sourgum2026-07-22
Hi James, Thank you for your feedback! That kind of reliable service is exactly what we aim for. If there’s anything we could have done to make your experience even better, we’d love to hear from you at [email protected].
Great Service
Sourgum Dumpster provided excellent service, and I want to highlight how helpful and responsive Edan was throughout the entire process. He communicated clearly, answered all of our questions, and made scheduling and coordination incredibly easy. It’s rare to find a company and representative who operate with this level of reliability and professionalism. We truly appreciate the support.
Reply from Sourgum2026-07-20
Hi Hellene, Thank you for sharing your experience! We’re glad Edan made the entire process easy with clear communication and reliable support. We’ll be sure to pass along your kind words, and we look forward to helping with your future waste and recycling needs!
From first contact to final pickup
From first contact to final pickup, Sourgum was excellent. At first, I was simply shopping around for the best price. (Getting quotes for anything these days is ridiculous.) Alison was the only reply that was understanding of my time, needs and timeline. Through email, she was able to assist me in the entire process. Explained all of the requirements ( Space needed, height clearance, banned items, potential extra costs for weight or appliances, etc.) The driver was on-time and very good in placing the large dumpster EXACTLY where I wanted it. Sourgum was the only business I found that offered a 2-week rental without paying extra. Received the reminder email when the pick-up date was approaching. Driver arrived midday on the 14th day, was able to scoop it up, drop the cover over it and pull away with little to no issue. Highly recommend them! Good price, excellent service & great personnel. Thank you, again.
Reply from Sourgum2026-07-17
Hi Trevor, Thank you for taking the time to share such a thoughtful review! We’re thrilled to hear that Alison made the process easy and that both delivery and pickup went smoothly. We’ll be sure to share your kind words with Alison and the rest of the team. We're here for you if you ever need our services in the future.
Customer service is excellent
Customer service is excellent! The whole process from getting a quote to scheduling pick up was easy and the prices are very good. Will definitely be doing business with this company again
Reply from Sourgum2026-07-16
Hi Trish, Thank you for the kind words! Reliable support at every step is exactly what we aim for, so it means a lot to hear it made a difference. We're glad we could help and here whenever you need us next.
I requested aa next day dumpster online…
I requested aa next day dumpster online on a Monday evening when offices are typically closed. Honestly I was not really expecting it to be able to come the next day but I definitely needed it by Wednesday. Their rep Alli P emailed me first thing in the morning to let me know they were working on it. I emailed back just asking to let me know if it cant get here by Wednesday. To my surprise she was able to confirm delivery TODAY (Tuesday). As a company, that is a very impressive turn around. COmmunication-wise most places would just wait until they have a confirmation to reach out. The little extra touch to email me right away to tell me they were working on it is above and beyond what I see in most businesses. Great job Alli, and great job Sourgum!
Reply from Sourgum2026-07-14
Hi Chris, Thanks so much for your feedback! We’re glad you had a great experience with Alli and look forward to supporting your waste and recycling needs in the future.
Easy order
Easy order, easy return, great price and friendly staff. I would definitely use Sourgum again.
Reply from Sourgum2026-07-13
Hi CJ, Thanks so much for sharing your feedback! We're glad you had a great experience and look forward to supporting your waste and recycling needs in the future.
Professional service
Reply from Sourgum2026-06-27
Hi Herb, Thank you for taking the time to leave your feedback! We appreciate your business and we're here whenever you need us in the future.
Friendly customer service answered all…
Friendly customer service answered all questions and was most cost-effective. I ordered a second one!
Reply from Sourgum2026-06-24
Hi Alicia, Thank you so much. Knowing you came back for a second project is the best kind of feedback we can get. We're really glad the team was helpful. If there's anything about your experience that could have been better, we'd genuinely love to hear it. We're always looking to improve. Feel free to reach out at [email protected].
Very professional
Very professional. Always there to help
Reply from Sourgum2026-06-26
Hi Nicole, Thank you for taking the time to leave your feedback! We truly appreciate your business and are here whenever you need us.
Actually the initial phone call was…
Actually the initial phone call was pleasant and informative. In comparison to the other calls, I knew I would tender your services. The whole experience was good. The only issue is that I had was that the dumpster came so late in the day on the scheduled delivery date. Otherwise, it worked out great. I wish I would gotten the bigger dumpster.
Very professional
Kelley is fantastic! The price is reasonable ! I recommend this company
Reply from Sourgum2026-06-10
Hi Tony, Thank you so much for sharing this positive review and vote of confidence in our service and support. Kelley cares so deeply for her customers, and we're delighted that her dedication came through in your experience.
Josh Esponza was very helpful…
Josh Esponza was very helpful throughout the entire process. He was considerate of any needs we had, checked up often, and provided a smooth process throughout the rental experience. I will certainly recommend Sourgum to others in the industry.
Reply from Sourgum2026-06-10
Eric, Thanks so much for sharing your experience! We're thrilled to hear you felt supported every step of the way. Our customers are always in great hands with Josh!
These people lie from the get-go a…
These people lie from the get-go a piece of crap. They brought me a dumpster that had a bunch of garbage already still in it and then they charged me extra said I was overweight when they come and got the dumpster a week later they charge me another $253 on top of 350 some dollars. These people are a joke they need to be put out of business they lie. I even took pictures of the dumpster with all the garbage in it when they brought it.
Reply from Sourgum2026-06-01
David, Thank you for sharing your experience with us. I’m very sorry to hear about the issues you encountered. Unfortunately, I wasn’t able to locate an order record under your name. When you have a moment, can you please give our office a call so we can review the photos you mentioned and better understand your experience? We appreciate your candid feedback and look forward to learning more about where we fell short, and how we can improve our communication and overall customer experience.
Stop sending me emails telling me to review!
Reply from Sourgum2026-06-10
Tess, Thank you for sharing your feedback on our email frequency. We truly appreciate your candor, and are always looking for ways to improve the customer experience, including how we communicate digitally.
Don’t deliver!
They rescheduled my container delivery not once but twice. The second time they did it via text at 4:31 PM the day before delivery. I would have been more understanding if it was earlier in the day but by 4:30 I had already put a deposit down on the labor to help me load it. They didn’t seem to care and said they were still working to fulfill my need and it “should” be there the following day. Then when I called to speak to someone it went to voicemail and nobody ever called back. They said they would refund me immediately and I still haven’t received my money back or a confirmation email. Now I am out the $300 from the labor and had to get another company and I move in 1 week.
Reply from Sourgum2026-05-29
Hi Adam, Thank you for taking the time to share your feedback -- we’re truly sorry your experience didn’t meet your expectations. We reached out directly with more context and have already begun applying your input to improve how we communicate delivery timing, especially during busy periods like Memorial Day. We genuinely appreciate you calling out how we could've better communicated and managed expectations -- your feedback is directly shaping quality standard improvements, including providing clearer, more proactive updates to our customers moving forward. Thank you again for your insights. Wishing you all the best with your move.