Hi there! If you have not already reached out to our customer support team, we encourage you to do so. It may just be a matter of an incompatible wall surface or environment. Our other DIY wallpaper - PrePasted Wallpaper, may be a better fit for your project. Hopefully we can work out a resolution for you!
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Alisha · 写过 1 条评价 · 体验于 2026-07-01 ·
★★★★★
糟糕的经历
糟糕的。货物丢失、延误、日期错误、客户服务消极。不会推荐。
Spoonflower 回复2026-07-10
Hi Alisha, so sorry to hear about your lost order. Our team is usually great about resolving these types of issues - we want you to receive what we printed just for you! I have requested information so we can get to the bottom of this for you. Thanks! Update: we have not received any additional information related to this order. Please feel free to reach back out to us again if this has not been resolved. Thank you!
Hi Laurie, our water based inks can be a little sensitive to fading depending on how it is washed and how saturated the print is. Feel free to reach out to our customer support team for any tips on washing. Glad to help you from there!
Hello! It sounds like there may have been an issue with the setup of your shipping label. Please be sure to follow up with our customer support team - we understand your frustration for sure.
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MLG · 写过 2 条评价 · 体验于 2026-07-02 ·
★★★★★
优秀的选择和品质
为您的项目提供面料和设计的极大灵活性。 质量也非常好! 满足我所有的绗缝需求
Spoonflower 回复2026-07-10
We adore our quilting customers- thank you! So many possibilities and niche themes. Happy creating!
Thank you for the lovely feedback. So glad to hear your order shipped faster than expected. Our manufacturing teams sure work hard at printing our orders well and quickly too! Enjoy!
I am sure Carrie was happy to help assist you and we hope you are absolutely delighted with what you ordered!
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Laurie Newsom · 写过 1 条评价 · 体验于 2026-06-29 ·
★★★★★
遇到技术问题...
结帐时遇到技术问题,导致订购了错误的商品。 顺丰拒绝转载,也不承担责任。 买家当心!
Spoonflower 回复2026-07-10
Hi Laurie- so sorry for the order issue. I am happy to see our Customer Support team was able to help you out in the end. Please feel free to reach back out to us with any other questions at any time!
Thank you so much for sharing, Arden! We love our PrePasted Wallpaper- it is quite popular and so easy to install. Feel free to share any photos with us- we would love to see how it turned out!
Hi there, Bobbe Jo! Glad to have your art be a part of our design library. Feel free to reach out to our Artist Advocate team with any questions about improving your shop and visibility!
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Linda Armacost · 写过 1 条评价 · 体验于 2026-06-26 ·
★★★★★
面料正是我想要的,而且……
面料正是我想要的,Carrie 对我的订单更改非常有帮助。
Spoonflower 回复2026-07-10
Thank you, Linda! We will be sure to share with Carrie. Enjoy!
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Terri Rose · 写过 1 条评价 · 体验于 2026-06-22 ·
★★★★★
很棒的客户服务
嘉莉太棒了! 她回复及时并且非常有帮助。 这是一家非常适合开展业务的公司。
Spoonflower 回复2026-07-10
Thank you so much, Terri! We think Carrie is pretty great too.
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Helen · 写过 3 条评价 · 体验于 2026-06-21 ·
★★★★★
不能依赖聊天助手。看起来很廉价的布料……
在购买需要机器刺绣(婴儿名字)的婴儿枕头布料之前,我使用了一位名叫蒂芙尼 C 的聊天助理。 我向蒂芙尼询问了我为客户制作的刺绣枕头的牛仔布与府绸的情况。 她说她推荐“有机棉府绸而不是牛仔布”,我会非常乐意为我的项目购买正确的重量面料牛仔布。我买了她推荐的机绣产品,它很薄,不能用于刺绣。 我以缝制枕头为生,并且信任 Spoonflower 的员工。我写信给客户服务部,但我无法退回这种薄如纸的面料,它看起来已经被洗过,与网站上的完全不同。 非常失望,不能向我的客户收取这一损失。 客户服务确实给了我一半的商店积分,但没有给我购买的面料积分。
Spoonflower 回复2026-07-10
Thank you for sharing your experience- we would like to learn more! I have requested information and we will be sure to follow up with you directly from there.
我购买了即剥即贴的壁纸,当我试图去掉一部分壁纸以使其更均匀时,它把墙上的油漆从墙上拉了下来,导致纸张无法使用。值得庆幸的是,我给客户服务发了电子邮件,他们为我重新打印了我的订单!令人难以置信的客户服务,他们甚至建议使用 ez Spray 来剥离和粘贴壁纸,以使我的下一次安装更容易。
Spoonflower 回复2026-06-22
Thank you, Katherine! Our customer support team is there to help you finish your project. We hope it was all worth the effort in the end and you are delighted with it!
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Jfar · 写过 5 条评价 · 体验于 2026-06-17 ·
★★★★★
很棒的客户服务
客户服务代表凯莉(Kally)非常出色,回答了我所有的问题并帮助解决了问题。当我的订单不正确时。
Spoonflower 回复2026-06-22
We appreciate the kind words about Kally. We think she is wonderful as well! Glad we could find a resolution for you.
Hi Karen! I am unable to find a communication based on the information shared here, but if a product was returned, I am sure a team member from our customer support team will follow up shortly if they have not already.
Hi Jeanne- we are so sorry for the unexpected technical issues you ran into. If you would like to give us another shot, please reach out to our customer support team if you run into any further issues. Thank you!