Hi Joan. We are a print on demand company and all of the designs on our site are available to print on to any of the products we sell- wallpaper, fabric, or decor. It sounds like a "faux fur" design was chosen for printing on one of our products. While it can be adorable on our Minky fabric, for instance, it might not translate well on other products. In saying that, I see that our team did arrive at a resolution for you, but please let us know if you have any other questions for us!
Hi Katie. This is so disappointing to hear and we can understand your frustration. Shipping issues are particularly disappointing since our factory works so hard to print and get orders out the door in time. I see that our team attempted to find a resolution, but please let us know if there is anything else we can do. Thank you!
Hi Linda. It appears you recently ordered fabric swatches in May, but we are unable to find a communication with our customer support team. If there is a flaw in the print, we want to know about it for sure. Please feel free to contact our customer support team and we would be happy to look into it for you!
Hi Christine. It sounds like there was some confusion with how the design would print on the type and size of fabric chosen. Happy to see our customer support team has been in contact with you and it looks like a resolution has been found.
Thank you so much for the lovely review! It's great to hear that you appreciate our "Fill-a-Yard" template option. It is a great (and economical) way to swatch many designs at once. And so glad our team could help you out!
It looks like there has been contact with two of our team members about returning the extra rolls. We encourage you to follow up in your last thread for any additional assistance. They would be happy to continue to help you from there. Thank you!
Thank you so much Cindy! It sounds like you are creating truly beautiful spaces. Don't be surprised if we reach out to you someday to hear more about what you are doing!
It's amazing what designs you can find on our site- even Axolotls! So glad you were able to find exactly what you wanted and that everything met your expectations. Please feel free to share with us the end results- would love to see what this fun fabric was used for!
Hi Sumi. I am unable to find a communication related to what you have shared here. Seeing that you have already contacted our customer support team, I am requesting information from you so that we may look into this further. Thank you! Update: We have not received information regarding your communication or order. Please reach back out to our customer support team if you have any other questions!
Hi Mary. So sorry the fabric did not meet your expectations! Please reach out to our customer support team if you have not done so already. They would be happy to confirm what fabric type you ordered your designs to be printed on. Thank you!
Hi there. I see that you have been in communication with one of our customer support supervisors and this has been resolved. If there is anything else we can help with, please let us know! Thanks so much!
Hi Katherine. We see that you have been in communication with our customer support team and if there is anything else we can do to help you from here, let us know! Thank you!
Hi there. We would love to learn more about the communication you had with our customer support team. I have requested more information and can follow up from there. Thank you so much! Update: We have not received more information from you regarding your order or account. Please reach out to our customer support team for any further help!
Thank you so much for the feedback. It's great that you were able to get your design to match the hex code! It's true that we print on one side of the fabric and many of our customers sometimes choose to line their projects with a coordinating design pattern. Regardless, delighted we were able to help you!
We are requesting more information so that we may learn more about your order and experience. Thank you! Update: We have not received more information regarding your order or experience, we encourage you to reach out to our customer support team for help!
