经过几次电话、索赔和聊天后，没有履行计算机保修。拒绝履行索赔后使保修失效。计算机没有意外损坏，仅因正常使用/硬件故障而出现电气问题。在与人工智能呼叫代理打交道并要求人类之后才能与代理交谈。人工代理无法了解情况，只告诉我 AllState 不会履行保修。不要相信他们。
Allstate Protection Plans 回复2026-08-03Hello Sean Smith,
We’re truly sorry for the frustration and inconvenience you’ve experienced during your recent claim.
SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at [email protected] with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
