Allstate Protection Plans

Hello Alan Wikenheiser, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade does our best to make the claims process as seamless as possible. We strive to eliminate any issues that could delay the process before they affect our customers. We apologize that this has not been your experience, and we would like to see how we can further assist you. Again, we sincerely apologize for any inconvenience you've experienced thus far. However, we would appreciate the opportunity to further review the case and determine if additional assistance can be provided. If you would allow us, please email [email protected] and include "Trustpilot Review" in the subject line, along with any helpful information such as your protection plan ID or contact details. One of our specialists will examine the claim and follow up with you directly. Thank you, AA

Hello Jae, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide a smooth claims experience and eliminate any issues that could lead to delays, as we aim for an efficient and hassle-free service, particularly when using our online portal. If any problems arise, our goal is to ensure you receive the support you need during the claims process, whether by phone or through our chat feature. We apologize that this has not been your experience. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA

Hello Daniel Gargasz, We apologize for any inconvenience or frustration faced during your recent claim. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. In this case, the replacement device was not available, so the claim was moved to an alternate resolution in the form of reimbursement. However, the customer canceled the protection plan, which resulted in the claim being voided. In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future. Thank you, AB

Hello customer Bmoore, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide customers with efficient and effective resolutions because we aim to make the claim experience as hassle-free as possible. For appliance claims, multiple teams collaborate to deliver a resolution. However, our goal is to prevent any issues that might cause a delay. We apologize that this has not been your experience. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA

Hello roger maria sandoval, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade does our best to provide our customers with efficient and effective resolutions, as our goal is to make the claim experience as hassle-free as possible. We offer a variety of solutions for each claim, determined by your device and the issue reported. In this case, our mail-in resolution includes a two-day express shipping label, and customers can use any box to send the device to our facility. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA