Allstate Protection Plans

Hello Eric, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. We apologize for the lack of a timely resolution and understand why this can be frustrating. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA

Hello customer, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide a smooth claims experience and eliminate issues that may cause delays, as we aim to offer an efficient and hassle-free service. However, customers must take the necessary steps to locate a protection plan in our system, such as submitting proof of purchase. This step is crucial because the protection plan is linked to the numbers on your receipt. We apologize for any confusion this may have caused. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA

Hello JAMES WOODS, We apologize for any dissatisfaction with the consumer’s recent claim experience. SquareTrade’s goal is to provide a smooth claim experience and give our consumers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non-electronic products. We strive to provide our terms and conditions as it relates to the consumer’s specific item by sending their protection plan contract via email and making it accessible on their online account. In the case of mattress, Loss of resiliency (mattress dips, is lumpy) are not covered for this type of item. In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide better experience in the future. Thank you, AB