TaxAct

Thanks for sharing this, Arlyn. Navigating a 1099-R correction can already feel tedious, and running into unclear options along the way only adds to that frustration. We hear you, and feedback like this genuinely helps us identify where the experience could be smoother. We appreciate you sticking with it and getting it sorted out.

We hear you, and we understand how frustrating it can be to feel like you ended up paying more than expected. Pricing and upgrade prompts can sometimes feel unclear in the moment, and we genuinely appreciate you sharing this feedback. The concerns you've raised about transparency around paid features and the ability to reverse selections are valuable and worth noting. We appreciate you taking the time to share your thoughts.

Thank you, Thet! We're so glad to hear the experience felt easy and intuitive. That's exactly what we aim for, and it means a lot to know we're hitting the mark! 😊

We're sorry to hear your filing experience didn't go as expected, K. It sounds like there may have been some confusion around whether your return was successfully submitted, which can definitely be stressful. If you're still unsure, you can check your status at https://www.taxact.com/post-filing/efile-refund-status or check for an email from us. If you experience any other issues, please contact our Support team so we can walk through them with you in real time. We appreciate you taking the time to leave us this feedback.

Thanks for sharing this, Chris. Being able to see your return as it comes together is a reasonable thing to want, and we understand why that visibility matters when it comes to trusting the process. Within TaxAct, you can typically review a summary of your return at any point, and a full preview is available before you file. We appreciate the feedback and will pass it along as we continue working to improve the experience.

Krista, over 20 years of trust means the world to us — thank you so much for your loyalty and for continuing to choose TaxAct season after season! 🎉 We really appreciate your honest feedback about the upsell prompts at checkout, and we hear you — having to decline multiple times can definitely feel like a lot. We'll make sure this gets passed along to our team as we're always looking for ways to make the experience smoother and more respectful of your time.

Thank you, Timothy! We're so glad the website felt easy to navigate and that the step-by-step guidance made the process smooth for you. That's exactly the experience we aim to deliver! 🎉

We're sorry to hear the experience felt stressful, Kathy. Tax filing can already feel overwhelming, and we understand how frustrating it is when information feels hard to find. We appreciate you sharing this feedback, as it helps us work toward making the process clearer and more straightforward for everyone.