Taxes for Expats

Hi Connor, That's really great to hear — and it means a lot that you keep coming back. We know this process can get complicated, so we work hard every year to make it feel smooth and effortless. Knowing it's working for you is the best feedback we could ask for. Thanks again for trusting us. Kind Regards, Deborah | Head of Customer Success

Hi Scott, We respect the “rarely give 5 stars” philosophy — so this review still feels like a huge win to us 😊 It’s great to hear your first experience with TFX felt smooth from onboarding through to filing, and that both the platform and your accountant helped make a not-so-fun topic as painless as possible. We put a lot of thought into making the process intuitive while still giving clients the depth and expertise they need. We’re especially glad to hear you’d use us again and recommend us to others — that’s something we never take for granted. Kind Regards, Deborah | Head of Customer Success

Hi Mayuresh, Thank you for sticking with us over the past four years — especially after 15 years of filing overseas. You've seen a lot of options come and go. We fully understand why local options have become prohibitively expensive. This is a significant concern for many expats, and we've made efforts to keep prices reasonable without compromising quality. You're also correct that the process is particularly effective for organized clients. However, even for those less organized, our team assists in getting everything sorted. Appreciate the honest feedback and your continued trust. Kind Regards, Deborah | Head of Customer Success

Hi Fabricio, Thank you again for taking the time to engage with us and work through the concerns you raised. I’m pleased that, following further discussions with Reid and our team, we were able to clarify the scope of work, update the engagement letter accordingly, and move forward with your filing. We genuinely appreciate the opportunity to correct the situation and your willingness to continue working with us in a constructive and meaningful way. Our team will now proceed with your tax preparation and remain available should you need anything further throughout the process. We hope the steps taken since your original review have helped restore some confidence in our service. If, once everything is completed, you feel your experience has improved, we would certainly welcome any updated reflections you may wish to share. Kind Regards, Deborah | Head of Customer Success ---------------------------------------------------------- Hi Fabricio, Thank you for taking the time to outline your experience in detail. I’m sorry to hear about the frustration and delays you’ve encountered, especially given the time-sensitive nature of your US tax filing. We understand your concern regarding the inconsistency between what was discussed over email/phone and what was initially reflected in the engagement letter, as well as the subsequent pricing changes and removal of services. We also recognize that communication delays and difficulty reaching our team have added to your frustration. This is not the experience we aim to provide. We are currently reviewing your case internally, including the correspondence, the agreed scope of services, and how the engagement letter was updated. We also want to clarify exactly what was communicated regarding pricing and what should have been included from the outset. Regarding the $100 credit you mentioned, we will ensure this is properly accounted for and processed in accordance with your engagement terms once we have completed our review. We sincerely apologize for the inconvenience and uncertainty this has caused. We will come back to you with a clear explanation and proposed next steps as soon as possible, and we will prioritize resolving this matter promptly. Thank you for your patience while we look into this. Kind Regards, Deborah | Head of Customer Success

Hi Joerg, Ten years is a real milestone — thank you for trusting us for that long. Reliable, accurate, and swift communication — that's a combination we're proud to deliver, and we're glad it's come through consistently for you over the years. We truly appreciate you sticking with us and look forward to many more. Kind Regards, Deborah | Head of Customer Success

Hi Beccio, Thank you for your continued trust and for consistently recommending us to others. Hearing that you see us as serious, competent, and client-oriented — and that you've returned year after year — means a great deal to our entire team. We don't take recommendations lightly, and we're grateful to have earned yours. Kind Regards, Deborah | Head of Customer Success

Hi IDunne, Thank you for your continued trust and for consistently recommending us to others. Hearing that you see us as serious, competent, and client-oriented — and that you've returned year after year — means a great deal to our entire team. We don't take recommendations lightly, and we're grateful to have earned yours. Kind Regards, Deborah | Head of Customer Success

Hi Matt, Five years and still brilliant — that's wonderful to hear. Knowing that you wouldn't go anywhere else as an expat is exactly the kind of trust we strive for. Thank you for sticking with us year after year. Looking forward to number six. Kind Regards, Deborah | Head of Customer Success

Hi Teresa, Thank you for sticking with us for a second year — and for trusting us with your expat tax needs. We're glad to hear that our thoroughness and knowledge of the tax codes have come through for you. Those ins and outs matter, especially when you're filing from abroad, and we don't take that responsibility lightly. Looking forward to year three and beyond. Kind Regards, Deborah | Head of Customer Success

Hi CH, Thank you for this honest and constructive feedback — especially as a first-time client. Being wary is completely understandable, and we appreciate you giving us a chance while keeping an eye out for issues. You've raised two fair points: First, the initial email didn't reflect your actual payment status. I'm glad it got resolved quickly, but I hear you — that moment of uncertainty is not how we want anyone to start their experience. We'll review our automated email triggers to make sure account status is accurate before those go out. Second, the "Product" subject line lands in spam. That's a really helpful flag. We do intend for clients to read messages within our secure platform, but email notifications are still an important touchpoint, and a subject line that reads like spam or phishing is counterproductive. I've shared this with our team so they can reconsider that wording. Despite early hiccups, we're glad you felt well-informed and that our customer service was respectful. That's our baseline, and your feedback helps us improve. Thank you for being candid. We'll look forward to earning even more of your trust next year. Kind Regards, Deborah | Head of Customer Success

Hi Kenneth, Thank you for giving us a try — especially after being ghosted by your previous firm. That's a frustrating experience no one should have to deal with, and we appreciate you trusting us to step in. We're glad to hear that your program manager's referral led you our way, and that you've found us professional and detailed so far. Filing as a contractor does come with its own considerations, and it's smart of you to think ahead with the extension to cover your bases. We don't take the "to be determined" lightly — trust is built over time, not overnight. But we're off to a good start, and we'll work hard to earn that full confidence with each filing season. Welcome aboard, and we look forward to showing you what this relationship can be. Kind Regards, Deborah | Head of Customer Success

Hi Carly, Glad to hear the process felt smooth and that your questions were answered thoroughly. That's what we aim for. Thanks for the feedback — we look forward to working with you again. Kind Regards, Deborah | Head of Customer Success

Hi Jochen, Thank you for this lovely feedback — and for giving Lidiya a well-deserved shoutout. We're so glad the pricing felt fair and the turnaround time worked well for you. Thorough work delivered quickly isn't always easy to find, so hearing that Lidiya hit that mark is wonderful. It's also great to know the process was genuinely a pleasure, that's not a word everyone associates with tax season! We're already looking forward to having you back next year. Kind Regards, Deborah | Head of Customer Success

Hi Mike, A good website makes the process smoother, but great service from your tax consultant is what truly builds trust. We're so glad you experienced both. We'll be here when you need us next. Kind Regards, Deborah | Head of Customer Success

Hi Tamara, We're glad the website worked well for you and that your tax consultant provided great service. That combination of good tools and great people is exactly what we're aiming for. We look forward to helping again next year. Kind Regards, Deborah | Head of Customer Success

Hi Rey & John, This is such a thoughtful and detailed review. Thank you for taking the time to share it. Navigating international tax obligations is genuinely complex, and you've put your finger on exactly what we strive for: deep expertise paired with clear, practical explanations. Complex concepts don't help anyone if they're not communicated in a way that actually reduces stress, so hearing that our team delivered on that front means the world to us. We're also glad you felt supported throughout. That level of care shouldn't be the exception; it should be the standard, especially when the stakes are high, and you're filing from abroad. Thank you for the strong recommendation to fellow expats. Knowing you feel confident and fully compliant is the best outcome we could ask for. Kind Regards, Deborah | Head of Customer Success

Hi Katie, "I love these people" — we're going to be smiling about that one for a while. Thank you for trusting us year after year with something that genuinely matters: your financial situation, your small business overseas, and your peace of mind. Owning a business abroad is already a lot to wrap your head around — you shouldn't have to lose sleep over US tax reporting on top of it. Hearing that our service feels straightforward, fairly priced, and personally attentive is exactly what we aim for. That sense of comfort in an otherwise overwhelming area? That's the highest compliment we could receive. We're truly grateful to be your partner year after year. Kind Regards, Deborah | Head of Customer Success

Hi John, Fourteen years, that's truly remarkable, and we're so grateful to have been by your side for every filing season. Hearing that each year feels easier and less time-consuming is exactly what we hope for. It means the combination of our platform, your familiarity, and our team's communication is working the way it should. Excellence in communication isn't a small thing when you're filing from abroad, and we're glad it's stood out to you year after year. Thank you for the strong recommendation to fellow US citizens abroad. We're honored to continue earning your trust. Kind Regards, Deborah | Head of Customer Success

Hi Suchitra, Thank you for taking the time to share your experience. We’re really pleased to hear that the process felt efficient and responsive, and that Jen provided such professional and supportive assistance throughout. I’ll be sure to pass your kind words along to her. We’re glad we could help get everything in order for you, and if there’s anything we could do to make your next experience a full 5-star one, we’d genuinely love to hear it. Kind Regards, Deborah | Head of Customer Success

Hi Lindsey, Five or six years with us, that's the kind of trust we never take for granted. It's great to hear that the year-to-year transfer has made things easy for you and that our team has been quick with answers when you need them. That's exactly how international filing should feel: consistent, smooth, and supported. Thank you for sticking with us, and we'll look forward to helping again next year. Kind Regards, Deborah | Head of Customer Success