Taxes for Expats

Hi Ka Kiu, Thank you so much for taking the time to leave such honest and detailed feedback - it genuinely means a lot. We're truly sorry about your initial experience. The back-and-forth you described, particularly when you had already provided the information, is frustrating and falls short of the standard we hold ourselves to. We're glad you raised it with us rather than walking away. What makes us really proud is how the second half of your experience unfolded. Knowing that your new CPA came in, got everything resolved within a week, and earned your trust enough that you've already asked for her again - that's exactly what TFX should feel like from the start. We'll take your early experience seriously as a reminder of what's at stake when we don't get it right the first time. Thank you for sticking with us, and we look forward to making year two just as smooth. Kind Regards, Deborah | Head of Customer Success

Hi David, Thank you for sharing your feedback. We take all reviews seriously, which is why we want to address this one directly. We have no record of a Tax Questionnaire being completed, nor any written or telephonic communication between you and any member of our team - including any CPA. Without a completed TQ, our preparers have no basis to assess filing requirements or discuss billing, so the interaction you've described could not have taken place through TFX. We're genuinely sorry if there has been a confusion with another provider. However, if you believe this is incorrect and have communication records to support that, we'd welcome the opportunity to look into it personally - please reach out to us at [email protected] with any relevant details and we'll be happy to assist. Kind regards, Deborah | Head of Customer Success

Hi Kate, We're so glad the questionnaire has stayed easy and painless for you all this time. And Brett will be over the moon to see this — super quick turnaround, clear instructions, and fast answers are what he's all about. Thank you for sticking with us year after year. We're honored to be your go-to for this. Kind Regards, Deborah | Head of Customer Success

Hi Katherine, This is such a thoughtful review — thank you. Brendan will be so glad to read this. He truly takes pride in making sure clients feel informed and comfortable before even signing on, and knowing that came through for you means a lot. Navigating the Streamlined Foreign Offshore Procedures is no small thing, and having someone patiently walk you through each step — without ever making you feel rushed — makes all the difference. We also appreciate you noting that Brendan will remain available as a point of contact even after you begin working with a CPA. That continuity matters to us. We're honored you chose to trust us with this, and we'll make sure the rest of the process matches the standard Brendan has set. Thank you again for taking the time to share this so generously. Kind Regards, Deborah | Head of Customer Success

Hi Murray, Thank you — that means a lot coming from someone who's been through the process. We're glad we could answer your questions quickly and clearly while keeping things friendly along the way. That combination matters to us, and it's good to hear it came through. We also appreciate the recommendation to others — that's always a lovely vote of confidence. If there's anything we could have done differently to make this a 5-star experience for you, we'd genuinely love to know. We're always looking to improve. Thank you for taking the time to share your experience. We'll look forward to helping again next year. Kind Regards, Deborah | Head of Customer Success

Hi AJ, Thank you — that's really great to hear, especially the bit about consistency. We put a lot of thought into those little UI improvements each year, so knowing they're actually reducing ambiguity for you is exactly what we hope for. And we're glad the WhatsApp responsiveness has been working well too — we know that quick access to answers makes a real difference. We're always looking to smooth out those edges. If there's anything that kept this from being a 5-star experience for you, we'd genuinely love to know. We're always listening. Thank you for sticking with us and for the 4 stars. Kind Regards, Deborah | Head of Customer Success

Hi Silvia, Five years of consistent excellence — that's the kind of trust we wake up hoping to earn. Knowing you've found us reliable, trustworthy, and professional year after year means more than we can say. We know there are plenty of options out there, so we don't take for granted that you keep choosing us. Thank you for sticking with us all this time. We'll be here whenever you need us next. Kind Regards, Deborah | Head of Customer Success

Hi Josiah, Three different countries — that's quite the puzzle to piece together. We're so glad we could help make sense of it all for you. It's one thing to handle a straightforward return, but when multiple jurisdictions come into play, things get layered quickly. Knowing we did a great job with that complexity means a lot to us. Thank you for trusting us with something that involves so many moving parts. Kind Regards, Deborah | Head of Customer Success

Hi Pam, Nikki will be absolutely thrilled to hear this — and rightfully so. It's one thing to have a great platform, but having someone like Nikki guide you through it with such warmth and knowledge? That's what truly takes the stress out of the process. We're so glad she helped you feel reassured and informed along the way. Thank you for sharing this so thoughtfully. Kind Regards, Deborah | Head of Customer Success

Hi Panagiotis, Parker will be so pleased to read this — he really does take pride in his work. Knowing everything went smoothly without any issues or delays is exactly what we aim for, and it's wonderful to hear it landed that way for you. Thank you for trusting us with your return. Kind Regards, Deborah | Head of Customer Success

Hi Tarkan, This is exactly what we love to hear: that second-year feeling is even easier than the first. It's one thing to get through the initial filing, but knowing the process smoothed out even more for you the second time around tells us we're doing something right. And Andrew will be so pleased to hear you mentioned him again — consistency like that matters. We're also glad the timely reminders helped keep you on track. Sometimes that gentle nudge makes all the difference. Thank you for coming back to us. We'll be here for year three and beyond. Kind Regards, Deborah | Head of Customer Success

Hi Susan, This is really lovely to read, thank you. Fast responses and solid work are important, but what truly makes us happy is knowing the whole experience left you with good impressions. Because at the end of the day, that's what keeps people coming back, not just the technical stuff, but feeling genuinely looked after. We're glad that's been your experience. Thanks for sharing. Kind Regards, Deborah | Head of Customer Success

Hi Dominic, That's exactly the kind of experience we hope every client has, especially with something as unfamiliar as the Streamlined Procedure. Saf will be thrilled to know you felt so supported throughout the process—it truly sounds like he went above and beyond for you. Your trust means the world to us, and we'll keep doing everything we can to honor it. Kind Regards, Deborah | Head of Customer Success

Hi Sadha, Nikki and Jong will be so happy to see this. They're both wonderful at what they do, and knowing they made a great impression on you means a lot to us. Thank you for shouting them out. Kind Regards, Deborah | Head of Customer Success