Tennessee Wholesale Nursery

We're sorry to hear you were disappointed. Your order of 25 Ostrich Ferns was delivered on May 13, 2026. Ostrich Ferns are dormant bare-root perennials that commonly spend their first season establishing their root systems. It is normal for some to remain dormant through the first growing season, with many emerging the following spring. This is a natural growth habit of many bare-root fern species. We hope you'll give the remaining ferns time to establish before judging their long-term success. – Bailey Tennessee Wholesale Nursery

Thank you so much!

We're sorry to hear you were disappointed. Cedar trees are shipped dormant and can take time to establish after planting. Once planted, their long-term success depends on many factors outside our control, including soil conditions, drainage, watering, weather, planting depth, and transplant shock. Our 100% Live Arrival Guarantee covers plants upon arrival. While some companies include longer warranties in their pricing, we prefer to let customers choose the level of protection that best fits their needs rather than increasing prices for everyone. – Bailey TN Nursery

We're sorry to hear you're concerned. Bare-root plants often arrive dry because they are shipped dormant, which helps protect them during transit. That is normal and does not indicate the plants are dead. Many bare-root perennials spend their first season establishing roots before producing noticeable top growth, and some species will not emerge until the following spring. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. – Bailey TN Nursery

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

We're sorry to hear you're disappointed. Bare-root plants are shipped dormant, so it is completely normal for them to arrive brown and without visible top growth. That alone does not mean they are dead. After only two weeks, many bare-root perennials have not yet begun to emerge. In fact, some species spend their first season establishing roots and may not show top growth until the following spring. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. – Bailey TN Nursery

We're sorry to hear you were disappointed. During our busy spring season, processing times can occasionally be longer due to high demand. We also want to clarify that our phone number is clearly listed on our website, and our live customer service representatives are available to assist customers Monday through Friday from 8:00 AM to 3:00 PM Central Time. While we use AI to help answer common questions, real people review customer emails and answer calls during business hours. If an item was missing from your shipment, we would have been happy to review and correct it under our 100% Live Arrival Guarantee. As a family-owned nursery since 1959, we appreciate your feedback and will continue working to improve our customer experience. – Bailey

We're sorry to hear you were disappointed. During the spring season, weather conditions and digging conditions can occasionally delay shipments. We delayed shipping because we did not want to send trees that could have been compromised by drought conditions. As a family-owned nursery since 1959, we do not ship dead trees, and every order is covered by our 100% Live Arrival Guarantee. Every shipment also includes a QR code explaining how to perform a simple scratch test to determine whether a dormant tree is alive upon arrival. Once trees are planted, many factors outside of our control—including soil conditions, weather, watering, planting depth, drainage, and transplant shock—can affect their establishment and survival. We're sorry your experience did not meet your expectations. – Bailey TN Nursery

We're sorry to hear you were disappointed. Bare-root ferns are shipped dormant and naturally appear brown or lifeless when they arrive. That is normal and does not mean they are dead. If the ferns had actually arrived dead on arrival, they would have been soft, mushy, foul-smelling, or decomposing. Many fern species spend their first season establishing roots and may not produce new fronds until the following spring. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. – Bailey TN Nursery

We're sorry to hear you were disappointed. Hay-scented ferns are woodland ferns that commonly spend their first season establishing underground before producing noticeable top growth, and Shasta daisies can also take longer than four weeks to become established after transplanting. Four weeks is simply too early to determine whether many bare-root perennials have failed. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. Every shipment also includes a QR code with planting instructions and guidance on what to expect from dormant bare-root plants. We appreciate your feedback and hope you'll be pleasantly surprised as your plants continue to establish. – Bailey TN Nursery

We're sorry to hear you were disappointed. During our busy spring season, processing times can occasionally be longer due to high demand. We also want to clarify that while we use AI to assist with common questions, real people review customer emails and answer phone calls during our business hours. If your order was incomplete, we would have been happy to review and correct it under our 100% Live Arrival Guarantee. As a family-owned nursery since 1959, we appreciate your feedback and will continue working to improve our communication and customer experience. – Bailey

We're sorry to hear you were disappointed. Lily of the Valley is shipped as dormant bare-root rhizomes, and they can appear small or unimpressive when they arrive. That is completely normal and does not indicate they are unhealthy. Many Lily of the Valley plants spend their first season establishing underground before producing strong top growth, and some may not emerge until the following spring. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. – Bailey TN Nursery

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

We're sorry to hear you were frustrated. As a family-owned nursery since 1959, we are a real nursery and take great pride in serving our customers. If your order contained trees or shrubs, those are seasonal items and do not ship until November, as clearly stated on our website. The tracking issue you described also sounds like a carrier reusing a tracking number before updating it with your shipment's information, which can occasionally happen. Our cancellation policy is clearly disclosed before checkout because many orders begin processing immediately after they are placed. We're sorry your experience did not meet your expectations. – Bailey TN Nursery

We're sorry to hear you were disappointed. We certainly respect your gardening experience. Many bare-root perennials and dormant plants spend their first season establishing root systems before producing significant top growth, and some species do not emerge until the following spring. A lack of leaves during the first growing season does not necessarily mean the plants have failed. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. Every shipment also includes a QR code with planting instructions and guidance on what to expect from dormant bare-root plants. – Bailey TN Nursery

Thank you so much for giving us a try! 🌱

We're sorry to hear you were frustrated. We want to clarify that while we use AI to assist with common questions, real customer service representatives are available by phone Monday through Friday from 8:00 AM to 3:00 PM Central Time, and our phone number is listed on our website. Real people also review customer emails and concerns. As a family-owned nursery since 1959, we appreciate your feedback and are continually working to improve the customer experience. – Bailey TN Nursery