Tennessee Wholesale Nursery

We're sorry to hear you were disappointed. Bare-root plants are shipped dormant, and many varieties cannot be identified by appearance until they have fully matured and bloomed. As a family-owned nursery since 1959, we work hard to accurately label every plant we ship and do not knowingly send incorrect varieties. Every order is covered by our 100% Live Arrival Guarantee, which covers the condition of the plant upon arrival. We also include a QR code with every shipment explaining how to identify whether a dormant plant is alive and providing planting instructions. While we understand your frustration, we must apply our published policies consistently to all customers. We're sorry we couldn't provide the resolution you were hoping for. – Bailey TN Nursery

We're sorry to hear you were disappointed. Christmas Ferns are dormant bare-root woodland ferns that commonly spend their first season establishing underground before producing noticeable top growth. In many cases, they will not produce new fronds until the following spring. After only one month, it is far too early to determine that dormant Christmas Ferns have failed. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. – Bailey TN Nursery

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

We're sorry to hear you were disappointed. Removing the leaves from dormant bare-root raspberry plants before shipping does not kill them. In fact, it is a standard horticultural practice that helps reduce moisture loss and transplant stress during shipping. The remaining leaf stems naturally dry and fall away as the plant establishes. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. Once plants are in the ground, many factors outside of our control—including weather, soil conditions, watering, planting depth, and transplant shock—can affect their establishment. We're sorry your experience did not meet your expectations. – Bailey TN Nursery

We're sorry to hear you were disappointed. As a family-owned nursery since 1959, we work hard to provide quality bare-root plants at grower-direct prices. Because our plants are shipped bare-root rather than in pots, they naturally contain less material than container-grown plants but establish very well once planted. Shipping charges are calculated based on the carrier's rates, package size, weight, and destination—we do not inflate shipping costs. During our busy season, processing times can also be longer due to high demand. We appreciate your feedback and are sorry your experience did not meet your expectations. – Bailey TN Nursery

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

We're sorry you were disappointed. As a family-owned nursery since 1959, our plants are shipped bare-root, not in pots, so they are packaged to protect the roots during transit rather than for appearance. Many bare-root perennials naturally spend their first season establishing their root systems and, depending on the species, may not produce noticeable top growth until the following spring. This is normal for many native perennials and does not mean the plants are dead. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. – Bailey TN Nursery

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

Thank you for your thoughtful review! We're so glad to hear your bare-root ferns arrived healthy, well packaged, and that you found our prices to be among the best available. We also appreciate you mentioning that some of the roots exceeded your expectations. We understand your frustration regarding the delivery timing. During our busy season, we aren't able to schedule specific delivery dates because orders are processed in the order they're received and shipping depends on plant readiness and carrier schedules. Your feedback is appreciated, and we'll continue looking for ways to improve communication throughout the shipping process. Thank you again for your support, and we hope your ferns thrive for many years to come! – Bailey TN Nursery

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

We're sorry to hear you were disappointed. Virginia Creeper is indeed a very hardy plant, but bare-root cuttings naturally become firm and woody while dormant. That alone does not indicate they are dead. Many dormant cuttings can take time to establish before producing new growth. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. We're glad to hear our team was courteous when you contacted us, and we're sorry your experience did not meet your expectations. – Bailey TN Nursery

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

We're sorry to hear you were disappointed. As a family-owned nursery since 1959, we do not ship dead trees, and every order is covered by our 100% Live Arrival Guarantee. Every shipment also includes a QR code explaining how to perform a simple scratch test to determine whether a dormant tree is alive upon arrival. We also respectfully disagree with the statement that we can "ship people anything." We work hard to accurately identify every tree we grow and ship. If you believe you received a different species, please email me at [email protected] with clear photos of the leaves, bark, and overall tree. I'd be happy to personally review them. We're sorry your experience did not meet your expectations. – Bailey TN Nursery