We're sorry to hear you were disappointed. Bare-root plants naturally have fewer feeder roots than container-grown plants because those roots regenerate after planting. Many also arrive dormant, which can make them appear lifeless even though they are viable. Every order is covered by our 100% Live Arrival Guarantee, and each shipment includes a QR code with planting instructions and a scratch test to help determine whether dormant plants are alive upon arrival.
– Bailey
TN Nursery
We're sorry to hear your ferns did not perform as expected. Bare-root ferns often arrive with little visible foliage because they are shipped dormant to reduce transplant stress. Their energy is stored in the root system, and many varieties spend their first season establishing roots before producing significant top growth, with some not emerging until the following spring. Every order is covered by our 100% Live Arrival Guarantee, and our QR code provides planting instructions specific to dormant bare-root plants.
– Bailey
TN Nursery
We're sorry to hear you believe your order was not received. However, USPS tracking shows this package was picked up by an individual at the USPS postal facility in Swan Valley, ID on May 12, 2026, at 10:17 AM. Based on the carrier's delivery confirmation, the order was released to the recipient at the post office.
– Bailey
TN Nursery
We're sorry to hear you were disappointed. Bare-root trees can remain dormant for several weeks after planting, and different species emerge at different times. Every shipment includes a QR code with planting instructions and a scratch test to help determine whether a dormant tree is alive.
Our wholesale orders are covered by our 100% Live Arrival Guarantee. After planting, establishment depends on factors such as soil conditions, weather, watering, drainage, planting depth, transplant shock, and other site conditions outside our control.
– Bailey
Tennessee Wholesale Nursery
We're sorry to hear we weren't the right fit for your needs. We strive to provide courteous service and assist every customer. Our customer service team is available by phone Monday–Friday, 8:00 AM–3:00 PM Central, and AI assists with common questions while real team members review emails.
We appreciate your feedback and wish you the best with your future gardening projects.
– Bailey
Tennessee Wholesale Nursery
