Reviewers overwhelmingly had a great experience with this company. Customers truly love the incredible designs and the exceptionally high quality of the products, which fit mechanical keyboards seamlessly and add a wonderful visual vibe to their personal desk setups. People frequently mention that orders arrive quite quickly, are always carefully packaged, and often include very useful extra items that enhance the overall purchase.
Some reviewers were not happy with prolonged shipping durations that caused unexpected delivery delays for their international purchases. A few people also noted occasional quality control problems, such as misprinted letters or noticeable flaws on specific items received.
The 5 star reviews are fake, DO NOT BELIEVE THEM! You have been warned. This company is a scam. They sell crappy low res art a disappointing products. They have NO CUSTOMER SERVICE. You email them for a status update of an order, they will reply maybe once if you’re lucky and then you will never hear from them again. All the while they’ll still keep the money you spent with no chance of getting a refund. STAY AWAY. Fake company. Better quality, better priced, better customer service and reliability else were. The kapco is trash 🤢
Thekapco 回复2023-07-26
We apologize deeply for the negative experience you've had, and we are determined to make it right for you. We have already sent an email to you at [email protected]. Thank you!
The keycaps have a nice texture and they look as good as they do in the photos.
The customer support was amazing as well. They helped me work through every concern and issue I had. The person I worked with even stayed up late to help solve my issue.
Love the keycaps!!! I got the Marin Kitagawa keycaps and I am so happy with them it is nice to see a character that is not from a main anime having its own merch! as she is a favourite of mine!
What can I say but utter disappointment, I have purchased a keyboard that costs $188 or £153 which is a huge investment; to my surprise my keyboard never turned up nor have I received any tracking/shipment information regarding my order.
Thekapco 回复2023-07-12
We're sorry for the bad shopping experience, we believe there might be some misunderstanding on the tracking/shipment information. Please email [email protected] & we promise to sort it out for you! TQ!
Straightforward in terms of ordering and payment. There was no shipping information prior to purchase. Shipping took longer than expected (3 weeks) but package arrived with all the items.
Purchased a mousepad and keyboard set. They keyboard is fine but the mousepad is terrible. The image quality is horrible, you can see the jagged edges on the image. Especially a mouse pad that they charge $100AUD for.
Thekapco 回复2023-07-12
We're sorry for the bad experience, please email us [email protected] & we'll see how we can make it up for you!
Shipping time was awful took more then the maximum 4 week period to ship my item and missed my brothers birthday because of it even ordering ahead of time to anticipe the longer shipping time.
Thekapco 回复2023-07-12
We're sorry for the bad experience, we promise to work on our delivery time!
purchased keyboard around a month and a half (play65%). Keyboard stopped charging and working. Tried to contact the company to help but all I received was follow the manual and turning my keyboard on and off. They utilize REASON keyboard (can be purchased 50-60$ on amazon) and is selling it 2-3 times the price. Strongly recommend people not to purchase from this dog of a company.
Thekapco 回复2023-07-12
We're sorry for the bad experience, please email us [email protected] & we'll see how we can make it up for you!
The keyboard and keycaps arrived in…great condition
The keyboard and keycaps arrived in good condition and felt high quality. The delivery time was about 2 weeks as expected. However i wish i they could add the expected delivery time and keyboard user manual on their website since i spent nearly half an hour trying to figure out how to make it work. Customer service was a great help and are great to deal with. Overall i can recommend Thekapco.
Preordered Mai keycap set after seeing their ad on FB as I really like how the theme integrates into the design so the board wouldn’t be too messy.
Package arrived swiftly after being released. The keycaps look even better in person, the quality was a pleasant surprise, they made my keeb sound nicer despite using the same switches (oil kings are so good btw). Another surprise was the desk mat included as a preorder bonus. They did ask me if I wanted to upgrade the desk mat to a bigger size but I was content with getting freebies already. So imagine my delight when the keycap package came wrapped around and around with their largest size desk mat.
I contacted thekapco via IG several times after ordering, and they were quite helpful and quick to response, which makes for an enjoyable online buying experience.
I never got my order and I never seen it or never went in my direction it was entered as returned after 1 day it was in my city and I already emailed the sales and nothing yet and went to the website and they said email them again and nothing
Thekapco 回复2023-07-12
We're sorry for the trouble you've been to, please email your order ID to [email protected] & we will sure to make it up for you!
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