Reviewers overwhelmingly had a great experience with this company. Customers truly love the incredible designs and the exceptionally high quality of the products, which fit mechanical keyboards seamlessly and add a wonderful visual vibe to their personal desk setups. People frequently mention that orders arrive quite quickly, are always carefully packaged, and often include very useful extra items that enhance the overall purchase.
Some reviewers were not happy with prolonged shipping durations that caused unexpected delivery delays for their international purchases. A few people also noted occasional quality control problems, such as misprinted letters or noticeable flaws on specific items received.
I purchased the Junji Ito keycaps collection because I honestly love the design. They were gorgeous in person, but the only downside is that they take a long time to ship. I wish shipping was faster, but other than that, the design is great. Their marketing is great.
The one thing that almost got me tho is that I was so close to buying the full set with the keyboard because I thought it was the same keyboard that they had in their photos and videos. But then I realized soon after that the keyboard was different. They keyboard they used to promote their keycaps were the Gravastar keyboard. I would've been mad if I mistakenly bought the wrong keyboard.
I ordered a Snoopy bundle on June 14 and have never received it. I have contacted customer service countless times and get the whole “I can understand your frustration”…. And “we need a few more days to straighten this out”. Spending over $300 on this product was a big deal for me and it was for a special gift for my husband. When I submitted the order, I mistyped my home address but contacted them to fix that so there is absolutely no reason why I should not have my product. At this point, I would not recommend this company to anyone…ever. Two and a half months and still waiting.
A very frustrated customer. Now I’m back in Germany working and my keyboard still hasn’t made it to my Florida address.
I received a keycap set with the “E” legend printed upside down. I contacted customer service and provided photos clearly showing the defect. Unfortunately, despite follow-up, I still have not received a resolution or replacement keycap. I really like several of Kapco’s designs, but the lack of response to such a straightforward quality-control issue has made me hesitant to purchase from them again. I would be happy to update this review if the issue is resolved.
Recently order Thekapco x Autumnberry Apple Star keycap and desk mat from them. Arrived fast and was packaged nicely. Quality was very nice and they keycaps look really great on my board. Would definitely purchase from them again, and would be happy to recommend to others.
Overall a definite 5 star experience and well worth the money.
⭐⭐⭐⭐⭐
The items are great quality and it was fantastic to see so many real artist collaborations with so many different styles. It was easy to order and the items arrived pretty quickly.
Only downside was some stock I was after was sold out
I ordered the Junji Ito Tomie Keycaps as I am a huge fan. I am glad to say that the keycaps I ordered did not disappoint. The keycaps are well made, well designed and were exactly what I was looking for! These were the first keycaps I have ever ordered from any place and I am glad that I made the purchase
Bought two keycapsets from TheKapco. One had misprinted letters and the second one was so badly printed that it looked like someone forget to apply black ink. They were red when they should have been black. Theres no customer service that would resolve the issues. Sure you can contact them but after 14 days I have lost all the faith on them resolving the issue. Basically they just said: We feel you. Our products have misprint and coloring issues that we blame our subcontractor and because of this we will now ignore you so we dont have to resolve issues. For the price for the keycaps that premium - the quality is total mess. You are stuck with your defective product because no one will try to resolve or even answer your mails.
Thekapco 回复2026-08-12
Hi Markku! We sincerely apologize for the frustration and the delay in getting back to you. We have followed up on your email regarding the keycap issues and hope our support team can assist you with a suitable solution soon.
Thank you for your patience and understanding.
I bought the snoopy red clear mix keycaps for a gmmk 3 barebones with gateron brown switches. The keycaps took ten days, and they arrived in a cool box. Inside they were segmented, laid out in rows, and each segment/row was covered. It also came with a puller. The keycaps went on with no issue, and they looked great. The non red are a matte type feel, while the red see through ones feel like regular keycaps. With these keycaps and switches the do sound thunkier/ creamier compared to my gateron brown switches with gmmk keycaps. All in all, they look absolutely sick, and I would recommend anyone to get them. I wish I could upload pics because I’ve been showing everyone
Typing away on my new keycap right now ~ Absolutely love them. The bright colored Peanuts characters liven up my space, and a lot of coworkers love them too. Also have the Woodstock wrist rest and I'm adoring that as well.
Love the two Snoopy desk mats I got. They’re very good quality and came packed in their own individual sleeves. They’re soft and are exactly as pictured. I will absolutely purchase again.
Goblintechkeys
Finalkeystudio
Omirad
Resonic
Museekmerch
Trumgeta
Dopesplay
Regirlworld