Reviewers overwhelmingly had a great experience with this company. Customers truly love the incredible designs and the exceptionally high quality of the products, which fit mechanical keyboards seamlessly and add a wonderful visual vibe to their personal desk setups. People frequently mention that orders arrive quite quickly, are always carefully packaged, and often include very useful extra items that enhance the overall purchase.
Some reviewers were not happy with prolonged shipping durations that caused unexpected delivery delays for their international purchases. A few people also noted occasional quality control problems, such as misprinted letters or noticeable flaws on specific items received.
2026/04/23 updated
the company has proactively reached out to resolve the issue with a full refund for the product (not including shipping). Since the color bleeding was so bad, I had already thrown it out, but I truly appreciate their sincere attitude in making things right. I hope they will take this experience to heart and continue to improve their product quality in the future. It’s a good step forward!
2026/02/10 updated
Hello everyone
Just giving everyone an update so nobody else gets burned by this garbage product. The company told me to email their support, but I’ve heard absolutely nothing since I sent it on Dec 18, 2025. It's clear that not only is the product trash, but their customer service is non-existent.
Check out this Threads link to see how shit it is.
threads search "thekapco"
I've only used it for a month, and the ink on the keycaps is bleeding now.
The product quality and price are completely mismatched. The extremely poor material quality, when compared to the original keycaps made by Cherry, is honestly the difference between trash and Exquisite craftsmanship.
At least 8 keycaps had cutting flaws, the colors were even blurred/bleeding, and white lines were printed where they shouldn't appear.
You must think twice before purchasing this product. If you take away the Peanuts branding, this product is no different from garbage. I will definitely not buy this, and although I was initially interested in buying other designs from this line, there is no way I will look at this product again.
Thekapco 回复2025-12-18
Hi! Thank you for taking the time to share your honest feedback. We’re truly sorry to hear about your experience and understand how disappointing it must be to receive a product that did not meet your expectations, especially in terms of material quality and finishing details.
The issues you described with cutting flaws, color bleeding, and print inconsistencies are certainly not what we aim to deliver, and we sincerely apologize for the frustration this has caused. Your feedback is important to us and will be shared with our team so we can review and improve our quality control process.
We would really appreciate the opportunity to look into this further and assist you directly. Please reach out to our support team at [email protected], including your order details and any photos if possible, and we’ll do our best to help resolve this matter.
Again, we’re sorry for the inconvenience, and thank you for bringing this to our attention.
Hi,
I recently made a purchase from Kapco for Christmas and I'm pleasantly happy with it. The keyboard works great and the keycaps looks awesome. Only thing I've noticed is that one keycap is slightly damaged. I will be emailing support which have been very responsive from the start.
When purchasing, please double check at the bottom of the page of the item of whats included, to ensure you're either buying a keyboard set (Keyboard, keys, keycaps) or just the keycap set to avoid issues and mistakes.
Much Appreciated.
I've bought some key caps in the past and was very happy about the purchase. However after my recent purchase I've noticed that what they market as a set isn't a set and only sell you one item of the set. What I've also noticed is that they will show you the lower price of the set, but will switch it to a higher price. The refund policy is unreasonable. It also takes over a month to receive your order. I do not recommend purchasing anything from this vender.
Thekapco 回复2025-01-07
Hi, sorry for the bad experience. We offer to sell items separately which is why you have different options to choose from under the listing. Cover pictures are to indicate what's sold under the listings. And for shipping, we take around 2-4 weeks to ship to NA countries as stated in our FAQ. If you would like to initiate a return process, you can email us at [email protected] and we'll help you out.
This company operates out of Malysia. They will sell items calling them sets, display the items together in a picture, and have them all in the product description. However, they are only selling one item. If you ask for a refund, they will refuse to provide a return label. I would advise against purchasing from this company after experiencing their fraudulent practices. I would encourage those who have fell victim to them to file an FTC complaint and contact your bank to dispute the charges. Save your money and headache. Don't buy from The KrapCo.
Thekapco 回复2025-01-07
Hi, sorry for the bad experience. We offer to sell items separately which is why you have different options to choose from under the listing. Cover pictures are to indicate what's sold under the listings. And for shipping, we take around 2-4 weeks to ship to NA countries as stated in our FAQ. If you would like to initiate a return process, you can email us at [email protected] and we'll help you out
Scammer company. Advertises items as a “set” when it’s only ONE item. Be careful when ordering from here. Make sure you read through what you order. My mom bought gifts from here thinking “set” but we got a single item. Also will take over 2+ weeks to arrive.
Thekapco 回复2025-01-07
Hi, sorry for the bad experience. We offer to sell items separately which is why you have different options to choose from under the listing. Cover pictures are to indicate what's sold under the listings. And for shipping, we take around 2-4 weeks to ship to NA countries as stated in our FAQ. Thank you.
Initially had a poor experience but the problem was sorted out!
I ordered the kohi neko keyset and was sent shiro by mistake. One of my keys had a printing error. Kapco were able to send me the colourway I had actually ordered, and the quality is much better, with good alignment of each of the keys and no imperfections.
I bought the GMK67 for around $75, but, I also needed to pay $25 extra for international shipping.
Then, it took around, if not exactly, a month.
What I received was what I ordered and what I expected. So it doesn't matter to me too much, but if you're gonna buy from thekapco, do some more research, look into other sellers for what you're looking for.
All in all, long shipping time (for the record, it did come from China), and decent quality.
Edit: I've been using the GMK67 for around a year now, and it's very decent! I'm sure you could make an argue about the price, but I'm quite fond of it.
I'm also partially writing this because I feel bad about my initial review (￣ヘ￣;), whether warranted or not; they have said that they've "greatly improved shipping times," I believe. Keep in mind that I speak merely for myself, as the other reviews aren't very reassuring...
Thekapco 回复2024-12-19
We're sorry for the bad shopping experience. We have greatly improved our shipping times and hope to serve you again! ☺️
I received my set of keycaps but I was not happy with the quality at all. The majority of the legends were off center and the colour of the keycaps are way more pink than lavender. When I contacted support, I requested a refund and they insisted on sending replacement keycaps but they only replaced 2 and the quality of those were also not good. I requested a refund again and got ignored. Avoid this company.
Thekapco 回复2024-12-19
We're sorry for the bad shopping experience. We have dedicated countless hours to refining our products and ensuring robust quality control measures are in place over the time. Hope to serve you again ☺️
They took over two weeks to ship out my key cap. I need to email them multiple times until I'm disappointed already and ask them to refund my money, I don't want the key cap already then they reply me. The key cap still not received yet. They cannot do whatever they promised so no next time buying already. My first ever bad online buying experience.
Thekapco 回复2024-12-19
We're sorry for the bad shopping experience. We have greatly improved our shipping times and hope to serve you again ☺️
The company is wonderful, I wish the products were as well
The company is wonderful, and they respond with a lot of care and attention to customer concerns, but the products are not as high quality as I expected or hoped. Beautiful products but there seems to be an issue with quality control or manufacturing. Packaging is not the best, and the keycaps do not have a high level of precision or consistency with their shape, edges etc. The colors are consistent and beautiful. I know they do not manufacture the keyboards, only the keycaps. But it seems the keycap set was not designed well for the spacing and size of the keyboard it is advertised with. You can easily see way too much of the rgb lighting under the caps. I have some issues with the fitment of switches on the keyboard, but I know this doesn’t exactly reflect on theKapCo. The caps probably should have been a bit larger. I hope to hear about improvements in quality control in the future, and buy more of their products.
Thekapco 回复2024-12-19
Thanks for the review! ☺️ We have greatly improved our product quality and ensured robust quality control measures are in place. We hope to serve you again ☺️
they took over a week to ship out my keyboard, and I emailed them multiple times about a specific question that they completely ignored. i don’t even have my caps yet but i can tell you that i won’t use this site again, with this level of customer service
Thekapco 回复2024-12-19
We're sorry for the bad shopping experience. We have greatly improved our shipping times and customer service availability. Hope to serve you again ☺️
The Luffy key caps I bought for my sister in law's custom keyboard looked amazing! So far, I haven't had to deal with customer support, but so far, everything is pretty good. I definitely recommend this company and will buy from them again.
Keycaps looked nice and fit exactly onto my board. But , I paid roughly 80 dollars and they shipped them in a freaking plastic jar. At least package it better laid out nicely in a box.
Thekapco 回复2024-12-19
Sorry for the bad shopping experience. We have greatly improved our product packaging over the time and we hope to serve you again ☺️
Beautiful product! I got the Marin keycaps and the wrist rest from them and it came in beautiful. The pink colour is really great and Marins are cute. One improvement if any would be to have the print on all 5 sides.
Overall, thank you for making my first mechanical keyboard and amazing one!
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