TOPUPlive

Dear selabzazaigmail.com, Thank you for sharing your feedback. I am the Customer Service Manager at TOPUPlive. First of all, we truly appreciate you choosing our platform multiple times for your gaming needs! I completely understand your frustration regarding the price difference on your subsequent orders. I would like to clarify that TOPUPlive absolutely does not intentionally raise prices for our loyal returning customers. The price variation you experienced usually happens due to two objective reasons: First-Order Discounts: Our system automatically applies special welcome coupons or flash-sale discounts to a user's first purchase, which may not be present on repeat orders. Dynamic Costs: Our pricing fluctuates in real-time based on live foreign exchange rates and sudden adjustments made by the game publishers/suppliers. Since you are a frequent buyer, we want to make things right and ensure you get the best deal. We have located your account via reference number auto6a42f91d629cd. Please contact our 24/7 live customer support or reply directly to our official email, and mention "Escalate to CS Manager for Loyalty Discount". I will personally arrange an exclusive returning-customer coupon for your next top-up! Looking forward to serving you again soon and wishing you a great time gaming! Best regards, Customer Service Manager TOPUPlive Team

Thank you for the kind words! Glad to hear the experience has been smooth so far — we'll keep it that way. Looking forward to serving you again. 😊

Dear Laksh Aneja, I am the Customer Service Manager at TOPUPlive. I completely understand your anxiety and frustration regarding this order, especially since this involves €81.12 of your hard-earned savings. Please rest assured that TOPUPlive is a fully legitimate and authorized platform; we absolutely do not scam our players, and we will take full responsibility to resolve this for you. For high-value transactions or orders from specific regions (like Portugal), our security system or the game publisher's API occasionally triggers an automatic risk check, which can lead to an unexpected delivery delay or a temporary holding of the order. I want to personally investigate and resolve this for you right away. Since this review does not display your order number, could you please contact our dedicated support team or reply directly to our official support email with your Transaction ID / Email used for purchase? Please mention "Escalate to CS Manager" in your message. I will personally track your case to ensure that either your PUBG Mobile UC is delivered immediately or a full refund is processed back to your original payment method. Thank you for your patience, and I look forward to fixing this for you today. Best regards, Customer Service Manager TOPUPlive Team

Happy to be your go-to for UC. Thanks for trusting us — we'll keep earning it. 🔥

Dear Laksh Aneja, I am the Customer Service Manager at TOPUPlive. I completely understand your anxiety and frustration regarding this order, especially since this involves €81.12 of your hard-earned savings. Please rest assured that TOPUPlive is a fully legitimate and authorized platform; we absolutely do not scam our players, and we will take full responsibility to resolve this for you. We have successfully located your transaction in our system under reference number autoba4700850ef27. For transactions originating from certain regions (like Portugal), an automatic security check or a publisher API synchronization error can occasionally cause an unexpected delivery block. I have already escalated your order to our finance and delivery teams to manually push through the PUBG Mobile UC or initiate a full refund back to your original payment method today. Please feel free to check your email or contact our live chat to follow up directly with me. We are committed to making this right for you. Best regards, Customer Service Manager TOPUPlive Team

High praise — thank you. Our CS team works hard to keep things running smoothly, and knowing it's noticed makes their day. We'll be here whenever you need us.

Hi there, Sorry to hear about the rough experience — that's not the standard we aim for. Regarding the refund: our refund policy has not changed. When an order fails, the refund is always initiated automatically. However, there are two possible destinations depending on the payment method: Original payment source (credit card, PayPal, etc.) — the refund goes back to where it came from TOPUPlive balance — only if the order was paid with existing balance If your refund was routed to the original payment method instead of your TOPUPlive balance, that would explain why it didn't show up in your account. Third-party payment processors typically take 3-7 business days to post refunds back to cards or e-wallets. Could you share your order ID so I can pull up the details and confirm exactly where your refund is? I'll also follow up internally on the CS interaction you had — nobody should feel brushed off when something goes wrong. Bear with me, and I'll get this sorted for you. 🤝 — TOPUPlive Support

Appreciate the vote of confidence. Speed and reliability are what we're built on, and it means a lot to hear it's working as intended. See you next time.

Dear Mori, Thank you for your wonderful feedback! I am thrilled to hear that you are enjoying our great service and making the most of our competitive pricing for premium game currencies. Providing a budget-friendly, safe, and lightning-fast top-up experience is exactly what we strive for every day. If you ever need anything else for your gaming adventures, we are always here to help. Happy gaming! Best regards, Customer Service Manager TOPUPlive Team

Dear raa, Thank you so much for the amazing 5-star review! Hearing that TOPUPlive is the "best ever" game top-up app for you absolutely makes our day. We are committed to maintaining this level of speed, security, and convenience for all your future gaming needs. Your trust is our greatest motivation. Have a wonderful time gaming, and we look forward to serving you again soon! Best regards, Customer Service Manager TOPUPlive Team

Hi there! Thank you so much for your kind words! 😊 We're thrilled to hear that the purchase process was easy and straightforward, and that the coins reflected instantly on your account. That's exactly the smooth experience we aim to deliver every time. If you ever need anything, we're always here to help!

Dear mario stoto, Thank you for sharing your feedback. I am the Customer Service Manager at TOPUPlive, and I sincerely apologize for the frustrating experience you had with your recent purchase. To ensure transaction security and comply with global publishing regulations, our system has strict IP and regional risk assessment protocols. We understand it is incredibly frustrating to have a payment processed only to find regional restrictions prevent the delivery of your crystals. We completely agree with your feedback regarding transparency—we are currently working to optimize our system to detect IP restrictions before checkout to prevent this from happening to other players. Please rest assured that we have no intention of keeping your funds. Your money was temporarily credited to your account balance as an automatic safety measure when the direct top-up failed. We have already initiated the refund process back to your original payment method. Depending on your bank, this typically takes 1–7 business days. If you have any further questions or if your refund takes longer than expected, please contact me directly at [email protected] with your reference number auto6a44ba4617b3b. We will monitor this until your funds are safely back with you. Best regards, Customer Service Manager TOPUPlive Team

Dear MAHDI DEROGAR, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you find TOPUPlive to be a "nice and big shop." As a team, we constantly strive to expand our game selections and provide the fastest, most secure top-up services for gamers worldwide. Your recognition means the world to us and motivates us to keep improving! If you ever need any assistance or have suggestions for new games you'd like to see, please feel free to reach out to us. Happy gaming, and we look forward to serving you again soon! Best regards, Customer Service Manager TOPUPlive Team

Hi there, Sorry to hear about the trouble with the larger Crystgin order — I looked into it and here's what happened: The 60 Crystgin went through fine, but the 2,000+ Crystgin order failed because the Player ID (UID) entered was incorrect. Our system couldn't match it to a valid in-game account, so the order was automatically cancelled. The good news: your funds have already been refunded to your TOPUPlive account balance — nothing was lost. You can check your balance and place the order again with the correct UID. A quick tip: double-check the UID before confirming — even one wrong digit will cause a delivery failure. If you're unsure what your correct UID is, feel free to reach out to our CS team and we'll help you verify it. Sorry for the confusion, and thanks for your patience. We'll make sure the next one lands in seconds. — CS Manager, TOPUPlive

Dear Meimei, We are deeply sorry for the frustrating experience and the poor impression our service has left on you. This is definitely not the standard of service we strive to provide. We completely understand your frustration regarding the item error and how our previous resolution felt dismissive. We take full responsibility for the lack of proactive communication regarding the purchase limits. We want to make this right for you properly. Please contact our senior support team directly through our website live chat or reply to your original ticket with your order ID (1606636). We will review your case immediately to provide a more satisfactory solution without requiring you to spend more. Thank you for your valuable feedback, which helps us improve our staff training. Warm regards, TOPUPlive Support Management

Dear Mictelis, Thank you for being a loyal customer and for choosing us three times! 🛍️ We are incredibly glad that you are satisfied with our pricing and service. Delivering great value safely and quickly is always our top priority. We look forward to serving you for many more times to come! Best regards, TOPUPlive Team

Dear Yaman, Thank you so much for your 5-star rating! We are glad to know that our platform is useful and convenient for your gaming needs. If you ever need any assistance in the future, our 24/7 team is always here to help. Have a great day! Best regards, TOPUPlive Team

I’m sorry you had such a bad experience — that’s not the level of service we want to provide. We take refunds and customer support seriously, and we’d like to investigate what happened and make it right. Please share your order number (or the email/username used for the purchase) and a brief note of what went wrong with the refund, and we’ll review your case and follow up as soon as possible. Thank you for the honest feedback — we do care about our customers, and we’ll use this to improve.

Thank you for your positive feedback! We’re glad you found the service good and safe, and that the verification system helped you feel more secure. We’ll keep improving to make the experience even better.

Hi there! Thanks so much for choosing TOPUPlive and supporting us for 3 months. We’re really happy to hear it’s cheap, fast, and that the UI is easy to understand. If you ever need any help with Arena Breakout top-ups, just message us anytime!