Travel Advantage

Hello Sabrina, To ensure clarity and avoid any misrepresentation, we would like to restate the facts in chronological order. You joined us on November 4, 2025. Your first email requesting cancellation was sent to us on November 29, 2025. This was therefore 25 days after your registration, not 17 days as you claim. At the time of registration, you were required to check a box confirming that you had read and accepted our rules, including the 14-day withdrawal period. This information is clearly displayed and fully legible; it is not hidden in fine print. The purpose of the checkbox is precisely to confirm this acknowledgement and to be sure that you understood it. Regarding your request for phone contact, we attempted to reach you by phone on December 4, 2025, without success. We then followed up by email the same day to address your questions. In parallel, we provided you with all relevant links to written documentation where the answers to your questions were already available, and we responded to you consistently by email. You also had the option to contact the person who recommended our services to you. As you yourself noted, our Support Service prioritizes phone calls related to bookings. You will also have seen that more than 1,500 Trustpilot reviews highlight the quality and reliability of our customer support. Despite the fact that your questions were answered repeatedly and in writing, you expressed frustration about not reaching us by phone and chose to use inappropriate and offensive language, including accusing us of being crooks. It is then obvious that we prefer written communication, which ensures accuracy and traceability. None of our responses were incomplete; however, each answer led to additional questions from you, all of which were addressed. At present, there are three open tickets and dozens of emails from us documenting our efforts to respond thoroughly to your requests. At no point were you ignored. It is therefore disappointing to see inaccurate statements being shared publicly, which do not reflect the reality of the exchanges. We wish you all the best going forward.