Thank you for your feedback! Our sincerest apologies for not delivering the exceptional experience you expect from Uncommon Goods. We want every customer to feel valued and taken care of, no matter the situation.
After researching your order that shipped to the UK, we see that your order has been lost in transit. It shipped from our facility with our international shipper on December 5th, however, the tracking hasn't updated. We've reached out to you directly to remedy this. We're here to help!
We are truly sorry for the frustration and disappointment you experienced with your order. We understand how upsetting it is to pay for expedited shipping and not receive your order within the expected timeframe, especially when tracking information was delayed.
After reviewing your order, we can confirm that it did miss its original ship by date, which is why tracking was not immediately available. Once this was identified, the order shipped on December 16 using expedited shipping, not standard delivery. Because we did not meet the delivery timeline provided at checkout, we issued a full refund of the expedited shipping charges.
We understand why the situation felt misleading, and we regret the confusion caused during your interaction with our support team. We take this feedback seriously and have shared it internally so we can improve how we handle delayed shipments and customer communication during high volume periods. We appreciate you bringing this to our attention and are sorry this experience did not reflect the level of service we strive to provide.
Thank you for giving us the opportunity to review and address your concerns.
We’re very sorry for the frustration you experienced, especially around the delivery timeline, lack of tracking updates, and the information you were given when you contacted our team. This is not the experience we want for our customers.
After reviewing your order, we found that incorrect information was shared. While these items may now appear as backordered or out of stock if ordered today, they were available at the time your order was placed. The issue was that the warehouse did not meet the original ship-by timeline, which caused the delay and the lack of timely tracking communication.
We can confirm that your order shipped on December 16, 2025, via UPS and is currently in transit under tracking number 1ZH917940311014837, with an expected delivery date of December 17, 2025.
We understand how this situation could feel misleading, and we sincerely apologize for the confusion and inconvenience it caused. This feedback has been shared internally so we can improve both our shipping processes and how we communicate updates in the future.
We are truly sorry to hear about the condition in which your order arrived. That is understandably disappointing, especially for a first purchase, and it is not the experience we want for our customers.
Looks like our Customer Service team has already connected with you, and a replacement has been sent out to make this right. Your feedback about the packaging has also been shared with our shipping team, so we can review what went wrong and help prevent this in the future.
Thank you for bringing this to our attention and for giving us the opportunity to resolve it.
Thank you for reaching out, and I’m truly sorry for the disappointment around your recent order.
While your order was placed on a Sunday, our warehouse processes orders very quickly to ensure items are prepared for shipping as soon as possible, which means many orders begin moving through the system almost immediately. Once that happens, we’re no longer able to make edits, including adding personalization. I know that feels especially tough when the timing seems short, and I’m very sorry it resulted in the gift not being what you hoped for.
When you have a moment, could you please share your order number or the email address used at checkout? Once we have that, we can review the details and explore whether there’s anything we can do or offer an alternative solution.
Thank you for reaching out and for taking the time to share what happened. I am very sorry for the frustration and confusion you experienced with your recent order. That is not the experience we want for our customers.
We would never cancel an order without the customer’s approval, and I completely understand how upsetting it must have been to see “delivery canceled” without a clear explanation. I appreciate you bringing this to our attention so we can investigate what went wrong.
We would love the opportunity to look into this further and see what options we have to make things right. When you have a moment, please reply with: Your order number or the full name and shipping address used at checkout.
Once we have this information, we will review the order details and follow up with you as quickly as possible.
Thank you again for your patience and for giving us the chance to make this right.
Hello Mary! Thank you for your feedback! We're very sorry that you're not happy with your Repurposed Silk Sari Toiletry Bags in summer tones. Because these are made with repurposed saris, the tones will vary. Summer tones are reds and golds, while the winter tones are blues and purples. At Uncommon Goods, we want you love everything you purchase! We have a Forever Return Policy should you wish to return it. We've reached out to assist you further!
After reviewing your message, it appears you may be referring to another retailer, as Uncommon Goods does not currently offer a wedding registry or gift registry service. Sorry for the confusion and frustration you experienced while ordering from a wedding registry.
