Uncommon Goods

Thank you for taking the time to share your experience. We're truly sorry that your gift didn't arrive in time for your sister's birthday and for the confusion surrounding the stock availability We're glad our Customer Service team was able to refund your expedited shipping costs and provide an additional courtesy refund, though we understand that doesn't make up for the disappointment of missing such an important occasion. We appreciate your feedback, as it helps us identify where we need to improve our communication and ordering experience. Thank you again for bringing this to our attention, and we sincerely apologize for the frustration this caused.

Thank you for bringing this to our attention, and we're sorry for the frustration this has caused. We'd like to investigate this further and make sure your email address is removed from any marketing lists. Please reach out to us at [email protected] with the email address where you're receiving these messages. If possible, please also include a screenshot of one of the emails showing the "To:" field in the email header. This will help us identify whether the messages are being sent to a different email address or alias. Once we have that information, we'll review it with our Marketing team and work to ensure your communication preferences are honored.

Hi Alicia, we're truly sorry for the experience you've had with this order. We understand how disappointing it is, especially since it was intended as an anniversary gift. As we discussed, we've issued a full refund while we continue investigating the shipment with our international shipping partner. Although there's still a chance the package may arrive, we didn't want you to have to wait any longer for a resolution. We've also offered to cover the shipping cost if you decide to place a new order and provided a goodwill credit for a future purchase. We'll continue monitoring the shipment and will keep you updated if anything changes.

Thank you for reaching out! We're sorry your experience didn't go as expected, and we appreciate you sharing your feedback. We'd love to help clarify how our free shipping trial works with our Perks Membership. It doesn't apply automatically at checkout — it needs to be manually selected, either in your cart or on the shipping method page. Once applied, your shipping will show as free. After the two-week trial, your membership is just $14.90 for the first year. This annual membership program includes unlimited free standard shipping -plus two $5 promo codes and special offers on Perks Days! And if you'd like to make a return, no worries — we have a Forever Return Policy, so we're happy to take care of that for you whenever you're ready. Let us know how you'd like to proceed!

Thank you for your feedback. It appears the package was handed off to the post office on May 17 for final delivery, but there have been no tracking updates since then. I’m very sorry for this delay and completely understand how frustrating and disappointing this must be, especially since the item was meant for an event. As a courtesy, we have issued a refund for your shipping charges back to your original form of payment. We’re very sorry again for the inconvenience, and appreciate you taking the time to share your experience with us.

Thank you for your feedback! Every month, we send a special document featuring detailed replicas of real sketches, field notes, letters, and photos from some of our country’s most famous naturalists, politicians, and artists. These include legendary figures like Ansel Adams and Theodore Roosevelt, whose names are deeply connected to the history of our national parks. We see you've taken advantage of our return policy. We hope to see you here again soon!

Hello Dianne! Thank you for your feedback! We're so sorry for the trouble with your orders. We see where the problem occurred for your January order. After researching your details, we see that your blue Instant Ice Cream Bowl was on backorder. We've got those back in stock and it shipped yesterday! Your second order, from earlier this month, also had a delivery problem and we've replaced that as well. Our sincere apologies! We've emailed you to assist you with your Perks Membership and account questions. We're here to help!

Thank you for sharing your feedback. We’re very sorry to hear about your experience and that you felt disappointed when visiting our site. We are continually working to expand and highlight a diverse range of makers, products, and stories, and your feedback is important in helping us improve how we represent and feature them. We’re sorry that your recent visit did not reflect what you were looking for. We’re also sorry to hear about your experience with the body care product. That is not the quality we aim to provide. If you’re open to it, please reach out to us at [email protected] with your order number so we can review this for you and assist. Thank you again for taking the time to share your experience.

Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns about both product quality and privacy very seriously. Regarding your privacy concerns, we are committed to respecting our customers’ data rights and complying with applicable data protection regulations. Customers have the ability to request access to their personal information, request corrections, or request deletion of their data at any time. We also provide options to opt out of marketing communications and the sharing of certain information. For security purposes, we may need to verify identity before completing these requests to ensure that personal information is protected. If you believe your requests have not been properly addressed, we would like to look into this further right away. Please contact us at [email protected] so we can review your situation in detail and ensure your preferences are fully respected. We appreciate you bringing this to our attention and the opportunity to assist.

Thank you for reaching out, and I’m very sorry for the frustration this has caused. We understand how upsetting it is to continue receiving marketing emails after unsubscribing and contacting us, and this is not the experience we want for you. We would like to look into this further and make sure the emails are fully stopped. When you have a moment, please reply with the email address where you are receiving the messages. If possible, you can also forward one of the recent emails you received, as that can help us confirm the exact list it came from. Once we have that information, we will review it right away and follow up with an update.

I’m sorry to hear that the dog bubbles and candy bubbles were a disappointment and weren’t enjoyed as you had hoped. We hear great feedback about these items, but I’m sorry they weren’t a great fit for your recipients. We truly appreciate you taking the time to let us know about your experience.

Hello Melissa! Thank you for your feedback! We’re sorry we didn’t resolve the issue on the first try and are glad for the chance to make things right for you now. After researching the November sale prices of your 3 items, we see that your price adjustment refund should have been for $70. We've taken care of that for you! We've emailed you separately with details regarding your damaged item. We're here to help!

Thank you for taking the time to share your experience. I’m very sorry that your gift did not arrive as expected, We would be more than happy to look into this further and review whether there are any additional options we can explore. If you’re willing, please email us at [email protected] with your order number and any additional details you’d like us to review, and we’ll take another look right away. We truly appreciate you reaching out and hope we can help bring this to a better resolution.

Hello Kathy! We're so very sorry that you've had this experience. You’re absolutely right to be frustrated. A delayed package without an update does not reflect the level of service we aim to provide. You placed your order on December 9 with the expectation it would arrive by December 21 at the latest, and missing that promise, especially right before the holidays, is unacceptable. On top of that, not being able to reach us or get clear updates only adds to the frustration. We're sincerely apologize for that as well. We’d like to research your order to monitor the tracking details, however, we're unable to locate an order under your name. Please reply to us [email protected] with your full name, zip code, and the item that you'd order. We want to make sure you've received it or have contacted us for a replacement. We're here to help!

Thank you for taking the time to share what happened. I’m truly sorry for the frustration and disappointment this experience caused, especially given the time sensitivity around a Christmas gift and the amount of care you put into choosing a personalized item. You are absolutely right to expect that a customized product arrive correctly, particularly after allowing us the opportunity to reprint it. Receiving a replacement with the same printing issue is unacceptable, and I understand how upsetting it must have been to lose both valuable time and confidence in us as a result. This is not the level of quality or service we strive to provide. We are reviewing this issue internally so it can be addressed with our production partners and prevented from happening again. We would like the opportunity to make this right. If you are open to it, please reply with your order number so we can review your case in full and discuss next steps, including a resolution that reflects the inconvenience you experienced. Thank you again for bringing this to our attention. I’m truly sorry that we fell short here.