Uncommon Goods (www.uncommongoods.com) has a 3.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
From the discription in the catalog, l did not realize that the wine bag needed to be removed from the box to use the wooden boxwine dispenser. Therefore, l tried fitting the box into the wooden structure, which just didn't work.
l wrote a scathing review to which Allison graciously replied explaining the logistics. The bag must be removed from the cardboard box to be inserted into the dispenser. lt is more difficult to drain the last 1/4th, but it works. Allison offered to let me return it if l wished.
The wooden structure is well made and attractive so l resend my one star review and am keeping it.
Vesta Harmanphiel
I paid extra for guaranteed Saturday delivery so a gift would arrive in time for my sister's birthday. It didn't show up.
When I contacted support, I was told the order had shipped and would arrive by Monday, along with a $44.39 refund for the trouble. Monday came and went, still nothing. This whole thing put me in a real lurch.
I followed up the next day and a second rep admitted the item, a birth month flower scarf, was actually out of stock and backordered until September. This was never communicated to me. It showed as in stock when I placed the order. I had already told my sister the gift would arrive that day, so I ended up feeling genuinely embarrassed and let down.
To make it worse, the refund I'd been promised didn't match what was actually issued ($34.39 instead of $44.39). It took another round of back and forth to get the difference corrected, and I ended up with a $10 promo code converted into a refund rather than what I was originally told I'd receive. Honestly, for everything that went wrong, the total refund felt piddling. Given a missed birthday and three separate mistakes on their end, I expected something closer to 50% off, not a token gesture.
I was told the remaining items would ship the next morning and arrive by Wednesday. As of now there's still no sign of a shipment moving in time to make that date either.
The support reps were polite, but the information was wrong at every step: wrong stock status, wrong delivery date, wrong refund amount, and now a second delivery promise that looks like it won't hold either. I missed my sister's birthday because of it. If you're ordering something time sensitive, paying for expedited shipping here doesn't guarantee anything.
Reply from Uncommon Goods2026-07-25
Thank you for taking the time to share your experience. We're truly sorry that your gift didn't arrive in time for your sister's birthday and for the confusion surrounding the stock availability
We're glad our Customer Service team was able to refund your expedited shipping costs and provide an additional courtesy refund, though we understand that doesn't make up for the disappointment of missing such an important occasion.
We appreciate your feedback, as it helps us identify where we need to improve our communication and ordering experience. Thank you again for bringing this to our attention, and we sincerely apologize for the frustration this caused.
J
Justin · 3 reviews · Experienced 2026-07-05 ·
★★★★★
Spams my email without previous business relationship
Began spamming my email and I've had no interaction and have not done any business with them.
Edit: After communicating with their support team, they do appear to be a reputable vendor that takes their customer requests seriously. They've assisted me in removing my information and I've increased my review here to three stars.
It seems they had a bulk addition to their email solicitation database recently with no understanding of how those addresses were added. Mine was included when I don't believe I had any previously business relationship with them.
If this vendor can get back to me with a better understanding of how this occurred then I will happily increase my rating.
Reply from Uncommon Goods2026-07-07
Thank you for bringing this to our attention, and we're sorry for the frustration this has caused.
We'd like to investigate this further and make sure your email address is removed from any marketing lists. Please reach out to us at [email protected] with the email address where you're receiving these messages. If possible, please also include a screenshot of one of the emails showing the "To:" field in the email header. This will help us identify whether the messages are being sent to a different email address or alias.
Once we have that information, we'll review it with our Marketing team and work to ensure your communication preferences are honored.
A
Alicia · 1 review · Experienced 2026-07-05 ·
★★★★★
TERRIBLE international delivery
I have been waiting since June 18th for a book that was over $150 Canadian. I bought it based on the delivery timeframe provided. Only AFTER they took my money, did I receive an email saying they are having 'troubles' with the delivery dates provided by their system for international orders. The new timeframe given was Monday July 6 - July 9th however my tracking shows that my item hasn't even been dispatched yet!! This is a complete scam. I have lost the cost of the sports book that I purchased and don't even believe that I will actually receive it. I would NOT recommend ordering from here.
Reply from Uncommon Goods2026-07-07
Hi Alicia, we're truly sorry for the experience you've had with this order. We understand how disappointing it is, especially since it was intended as an anniversary gift.
As we discussed, we've issued a full refund while we continue investigating the shipment with our international shipping partner. Although there's still a chance the package may arrive, we didn't want you to have to wait any longer for a resolution. We've also offered to cover the shipping cost if you decide to place a new order and provided a goodwill credit for a future purchase.
We'll continue monitoring the shipment and will keep you updated if anything changes.
I find terrific gifts on Uncommon Gifts
It'sy GO TO site
t
trying · 2 reviews · Experienced 2026-06-03 ·
★★★★★
Any purchase auto enrolls you in annual membership
I purchased a vase from them. It was poor quality, wouldn't be an issue; except they added a 'free trial' of their perks membership. The free trial lasted two weeks, then they charged most of the annual fee to continue. The annual renewal continues (currently at $25 US) until you call and cancel something that you never agreed to start.
Reply from Uncommon Goods2026-06-05
Thank you for reaching out! We're sorry your experience didn't go as expected, and we appreciate you sharing your feedback. We'd love to help clarify how our free shipping trial works with our Perks Membership. It doesn't apply automatically at checkout — it needs to be manually selected, either in your cart or on the shipping method page. Once applied, your shipping will show as free. After the two-week trial, your membership is just $14.90 for the first year.
This annual membership program includes unlimited free standard shipping -plus two $5 promo codes and special offers on Perks Days!
And if you'd like to make a return, no worries — we have a Forever Return Policy, so we're happy to take care of that for you whenever you're ready.
Let us know how you'd like to proceed!
I needed a gift for a grad. I went on the site and at checkout (after I had entered my address so it knew I was in Hawaii) it gave me a delivery date of two days before the event, so I purchased the item. I got an order confirmation with the same date, all good. I got the shipping notification and when I clicked through the package had been passed off to USPS and the delivery date is now maybe a week later. This is after the event, after we have actually left the country, so completely useless. I get that shipping to Hawaii is complicated but if you are going to charge more than $20 for shipping AND post an exact date for delivery, you should meet expectations. I wouldn't have purchased if they had been honest about shipping dates, it's just disingenuous.
Reply from Uncommon Goods2026-05-23
Thank you for your feedback. It appears the package was handed off to the post office on May 17 for final delivery, but there have been no tracking updates since then. I’m very sorry for this delay and completely understand how frustrating and disappointing this must be, especially since the item was meant for an event.
As a courtesy, we have issued a refund for your shipping charges back to your original form of payment. We’re very sorry again for the inconvenience, and appreciate you taking the time to share your experience with us.
I was gifted a national park history 6 month subscription. The folio is cheaply made. The "historical" brochures are a joke. They look like something you would pick up (for Free) in a tourist information shop. $82.00 was the cost and their expense probably is minimal to produce a trifold brochure and a couple of sheets of ivory colored paper with facts easily found anywhere. Don't waste your money.
Reply from Uncommon Goods2026-04-03
Thank you for your feedback! Every month, we send a special document featuring detailed replicas of real sketches, field notes, letters, and photos from some of our country’s most famous naturalists, politicians, and artists. These include legendary figures like Ansel Adams and Theodore Roosevelt, whose names are deeply connected to the history of our national parks. We see you've taken advantage of our return policy. We hope to see you here again soon!
I have ordered 2 things in January 2026- its now March 24th 2026 - I have not received either of my orders & I just get a runaround when I ask for a refund. The products look good, but their interface sucks, you can not add a second shipping address to your account unless you make a purchase, in short you have very little control over your account unless you are in the purchase screen. I followed instructions to cancel my perks account but the described button is not there. Their support is just people apologising for not being able to help.
Reply from Uncommon Goods2026-03-26
Hello Dianne! Thank you for your feedback! We're so sorry for the trouble with your orders. We see where the problem occurred for your January order. After researching your details, we see that your blue Instant Ice Cream Bowl was on backorder. We've got those back in stock and it shipped yesterday! Your second order, from earlier this month, also had a delivery problem and we've replaced that as well. Our sincere apologies! We've emailed you to assist you with your Perks Membership and account questions. We're here to help!
T
Timothy · 2 reviews · Experienced 2026-02-23 ·
★★★★★
Working with representatives was well worth phone calls!
Working with representatives was a little long and confusing process but for what I wanted to have created their patience and my persistence ended in success. I truly recommend Uncommon Goods not only for their REAL customer relations but for their commitment to quality products. THANK YOU!
Disgustedfor Black History I was to see that they had…
Disgusted I was to see that they had nothing for black history month after I have spent lots of money here disappointed I come back to celebrate black history month purchase gift for my father and nothing I will not shop here again. The body care products uncommonly but really cheap I bought a magnesium salt completely old smelling but I still tried to be positive but now this so I won’t return
Reply from Uncommon Goods2026-02-17
Thank you for sharing your feedback. We’re very sorry to hear about your experience and that you felt disappointed when visiting our site.
We are continually working to expand and highlight a diverse range of makers, products, and stories, and your feedback is important in helping us improve how we represent and feature them. We’re sorry that your recent visit did not reflect what you were looking for.
We’re also sorry to hear about your experience with the body care product. That is not the quality we aim to provide. If you’re open to it, please reach out to us at [email protected] with your order number so we can review this for you and assist.
Thank you again for taking the time to share your experience.
B
Bego Buc fer · 1 review · Experienced 2026-02-04 ·
★★★★★
Poor-quality products
Poor-quality products. and complete disregard for customer privacy. Despite repeated requests, this company ignores GDPR obligations and fails to respect basic data protection rights. Absolutely not recommended.
Reply from Uncommon Goods2026-02-14
Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns about both product quality and privacy very seriously.
Regarding your privacy concerns, we are committed to respecting our customers’ data rights and complying with applicable data protection regulations. Customers have the ability to request access to their personal information, request corrections, or request deletion of their data at any time. We also provide options to opt out of marketing communications and the sharing of certain information. For security purposes, we may need to verify identity before completing these requests to ensure that personal information is protected.
If you believe your requests have not been properly addressed, we would like to look into this further right away. Please contact us at [email protected]
so we can review your situation in detail and ensure your preferences are fully respected.
We appreciate you bringing this to our attention and the opportunity to assist.
A
Alan · 1 review · Experienced 2025-12-11 ·
★★★★★
I purchased one item from Uncommongoods…
I purchased one item from Uncommongoods and regretted it.
The product was so-so, but the endless marketing and promotional emails are ridiculous. Have unsubscribed multiple times, have contacted customer service, and been told that I must have signed up with multiple email accounts. Not true. The company said I have been removed their marketing and promotional lists. But still they assault my inbox.
Spam spam spam spam. Avoid.
Reply from Uncommon Goods2026-01-24
Thank you for reaching out, and I’m very sorry for the frustration this has caused. We understand how upsetting it is to continue receiving marketing emails after unsubscribing and contacting us, and this is not the experience we want for you.
We would like to look into this further and make sure the emails are fully stopped. When you have a moment, please reply with the email address where you are receiving the messages. If possible, you can also forward one of the recent emails you received, as that can help us confirm the exact list it came from.
Once we have that information, we will review it right away and follow up with an update.
j
jan morris · 2 reviews · Experienced 2025-12-15 ·
★★★★★
I ordered 2 bottles of the bubbles for…
I ordered 2 bottles of the bubbles for dogs and the 4 bottle set of candy bubbles. I tried the dig bubbles on 6 dogs and none of them played with or tried to bite them. Daughter inlaw threw them away. None of my granchildren liked the candy bubbles. They were thrown out as well. Very expensive "fun" items that weren't used. I wasted money. Won't be ordering ANYTHING from your company again.
Reply from Uncommon Goods2026-01-17
I’m sorry to hear that the dog bubbles and candy bubbles were a disappointment and weren’t enjoyed as you had hoped. We hear great feedback about these items, but I’m sorry they weren’t a great fit for your recipients. We truly appreciate you taking the time to let us know about your experience.
Poor customer service. I had 2 issues with a large order and NEITHER where resolved. One item was missing pieces and I can not get a refund or replacement without returning the item that was sent as a Christmas gift. So, that $85 is gone. Secondly, they promise a price change refund and when I contacted them they shorted me $41 on the refund. They have neat stuff, but good luck resolving issues.
1-21-26 In response to the latest-
I appreciate the help. I've spoken to someone already about a replacement. Since these are out of stock I will be waiting, with hopeful reservation, to see if I get it in a few months.
While I am glad this is at least partially resolved, the fact remains that your company's approach to customer service is not on par with the quality and prices of the items you sell. Since my email reaches a different set of eyes each time I respond, there is an inherent lack of accountability for each individual to see a problem through to a resolution.
While I do love your products and, again, I appreciate your help, the fact remains that I feel a resolution to my issues should have been much less frustrating.
Reply from Uncommon Goods2026-01-15
Hello Melissa! Thank you for your feedback! We’re sorry we didn’t resolve the issue on the first try and are glad for the chance to make things right for you now. After researching the November sale prices of your 3 items, we see that your price adjustment refund should have been for $70. We've taken care of that for you! We've emailed you separately with details regarding your damaged item. We're here to help!
L
L I Bowen · 2 reviews · Experienced 2025-12-28 ·
★★★★★
Very delayed shipping, no good response
I ordered a gift for a friend in the Midwest on December 17, for delivery by December 24. It is now scheduled for January 2, so it didn't arrive by Christmas and my friend has left for two months. Uncommon Goods refunded shipping, but won't refund for the order or waive shipping fees for a replacement. Customer service is pretty unyielding. If I don't get a good outcome, I won't be ordering from them again although I like their products.
Reply from Uncommon Goods2025-12-30
Thank you for taking the time to share your experience. I’m very sorry that your gift did not arrive as expected,
We would be more than happy to look into this further and review whether there are any additional options we can explore. If you’re willing, please email us at [email protected]
with your order number and any additional details you’d like us to review, and we’ll take another look right away.
We truly appreciate you reaching out and hope we can help bring this to a better resolution.
I ordered Dec 9th with a promise of delivery by Dec 21 at the latest. Its Dec 24 and nothing. Cant reach anyone and the UniUni delivery service is worthless.
NEVER again.
Dec 30
Response to uncommon goods.
My husband ordered, Bob Prochaska. We sent an email on Dec 24 and uncommon sent us one bsck Dec 26. He called the cust service # in the email on Dec 26. They admitted it was lost and we choose to have another resent. We did receive another email but it had no way to track the 2nd item. As of Dec 30 we have no idea if/when it is supposed to arrive.
Reply from Uncommon Goods2025-12-30
Hello Kathy! We're so very sorry that you've had this experience. You’re absolutely right to be frustrated. A delayed package without an update does not reflect the level of service we aim to provide.
You placed your order on December 9 with the expectation it would arrive by December 21 at the latest, and missing that promise, especially right before the holidays, is unacceptable. On top of that, not being able to reach us or get clear updates only adds to the frustration. We're sincerely apologize for that as well.
We’d like to research your order to monitor the tracking details, however, we're unable to locate an order under your name. Please reply to us [email protected] with your full name, zip code, and the item that you'd order. We want to make sure you've received it or have contacted us for a replacement. We're here to help!
D
DLR · 25 reviews · Experienced 2025-12-20 ·
★★★★★
Same printing mistake repeated twice, no gift to give
I ordered a very expensive, customized sports book from them. When it arrived, the customization was cut off and only partially printed. I immediately contact them for a refund, and they convinced me to let them reprint it. We had a couple of weeks to Christmas, so I agreed that I would wait for another if it arrived by the 18th. Of course, it did not arrive by the 18th, and when it did arrive two days late, the EXACT SAME PRINTING ERROR was on the book. It was a repeat of the first problem. Unbelievable, so I'm out a Christmas gift, at least a couple of hours worth of time going back and forth with customer service, and I'm tremendously disappointed. Will be my last Uncommon Goods order for sure.
Reply from Uncommon Goods2025-12-23
Thank you for taking the time to share what happened. I’m truly sorry for the frustration and disappointment this experience caused, especially given the time sensitivity around a Christmas gift and the amount of care you put into choosing a personalized item.
You are absolutely right to expect that a customized product arrive correctly, particularly after allowing us the opportunity to reprint it. Receiving a replacement with the same printing issue is unacceptable, and I understand how upsetting it must have been to lose both valuable time and confidence in us as a result.
This is not the level of quality or service we strive to provide. We are reviewing this issue internally so it can be addressed with our production partners and prevented from happening again.
We would like the opportunity to make this right. If you are open to it, please reply with your order number so we can review your case in full and discuss next steps, including a resolution that reflects the inconvenience you experienced.
Thank you again for bringing this to our attention. I’m truly sorry that we fell short here.
