Uncommon Goods (www.uncommongoods.com) has a 3.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I was excited to see some quite good gift ideas on the website but after ordering something it seems no progress has been made in the shipping I'm still hoping it arrives before Christmas but I don't have much faith unfortunately even with the expedited shipping which costed twice the amount.
Reply from Uncommon Goods2025-12-20
Thank you for your feedback! Our sincerest apologies for not delivering the exceptional experience you expect from Uncommon Goods. We want every customer to feel valued and taken care of, no matter the situation.
After researching your order that shipped to the UK, we see that your order has been lost in transit. It shipped from our facility with our international shipper on December 5th, however, the tracking hasn't updated. We've reached out to you directly to remedy this. We're here to help!
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Craig Trout · 1 review · Experienced 2025-12-15 ·
★★★★★
Excuses, lies and no accountability
Made an order and had two day shipping. Order never arrived and when I contacted customer service about a tracking number which was never emailed to me they immediately made a UPS label on the spot and tried to pass it off that “UPS often doesn’t scan their packages this time of year” excuse. Turns out they took my money, took my expedited shipment money and are now sending it snail mail and I even payed to have shipping protection which states If something happens to the order Uncommon Goods will expedite my shipment. Bad customer service, bad business practices. Should have just ordered through Amazon. Never again.
Reply from Uncommon Goods2025-12-17
We are truly sorry for the frustration and disappointment you experienced with your order. We understand how upsetting it is to pay for expedited shipping and not receive your order within the expected timeframe, especially when tracking information was delayed.
After reviewing your order, we can confirm that it did miss its original ship by date, which is why tracking was not immediately available. Once this was identified, the order shipped on December 16 using expedited shipping, not standard delivery. Because we did not meet the delivery timeline provided at checkout, we issued a full refund of the expedited shipping charges.
We understand why the situation felt misleading, and we regret the confusion caused during your interaction with our support team. We take this feedback seriously and have shared it internally so we can improve how we handle delayed shipments and customer communication during high volume periods. We appreciate you bringing this to our attention and are sorry this experience did not reflect the level of service we strive to provide.
Thank you for giving us the opportunity to review and address your concerns.
I put in my order over a week ago and was told I will recieve it today. When I didn't have a shipping tracking number I reached out to the customer service and was told that one item I ordered is back ordered and won't be recieved for another month, and the second one is completely sold out. In the meantime I recieved no updates other than my order confirmation. They are selling items that are not available and do not notify the customer. Do not spend your money here!
Reply from Uncommon Goods2025-12-17
We’re very sorry for the frustration you experienced, especially around the delivery timeline, lack of tracking updates, and the information you were given when you contacted our team. This is not the experience we want for our customers.
After reviewing your order, we found that incorrect information was shared. While these items may now appear as backordered or out of stock if ordered today, they were available at the time your order was placed. The issue was that the warehouse did not meet the original ship-by timeline, which caused the delay and the lack of timely tracking communication.
We can confirm that your order shipped on December 16, 2025, via UPS and is currently in transit under tracking number 1ZH917940311014837, with an expected delivery date of December 17, 2025.
We understand how this situation could feel misleading, and we sincerely apologize for the confusion and inconvenience it caused. This feedback has been shared internally so we can improve both our shipping processes and how we communicate updates in the future.
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Michael Wilder · 1 review · Experienced 2025-12-15 ·
★★★★★
First time buyer - and probably last time too
Was very sad to receive a broken mug. The box was damaged and bulging, the tape being pulled tightly and barely holding onto one of the carboard flaps. It was clear upon opening the box they they shoved the items into it; they should have tried a different box. The mug's handle was completely broken off and in two pieces. The top of the mug was broken off as well. This was handled carelessly, poor quality of packaging and shipping. As a first time customer, this was very disappointing and questions whether I would order from Uncommon Goods again :(
Reply from Uncommon Goods2025-12-16
We are truly sorry to hear about the condition in which your order arrived. That is understandably disappointing, especially for a first purchase, and it is not the experience we want for our customers.
Looks like our Customer Service team has already connected with you, and a replacement has been sent out to make this right. Your feedback about the packaging has also been shared with our shipping team, so we can review what went wrong and help prevent this in the future.
Thank you for bringing this to our attention and for giving us the opportunity to resolve it.
No problem with Uncommon Goods or their products. I have a problem with OnTrac who they contract delivery with. Packages not delivered to the house, left outside in the dirt. Won’t buy from Uncommon Goods until they change their delivery service.
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Matt Clarke · 1 review · Experienced 2025-12-02 ·
★★★★★
Excellent Customer Service
A delivery driver left my order out in the rain instead of delivering to the appropriate package room, thereby ruining my item. I called Uncommon Goods at 8:04 pm ET, and despite the late hour, a customer service representative rectified my grievance within a matter of 5 minutes.
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Helen McFarland · 18 reviews · Experienced 2025-09-15 ·
★★★★★
What solidifies my trust in Uncommon…
What solidifies my trust in Uncommon Goods is how they stand behind their products. Any time I've had an issue, they have responded promptly and resolved it fairly, often with a replacement. This excellent service is why I've been a loyal customer for many years and highly recommend them.
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Angela Wise · 1 review · Experienced 2025-11-16 ·
★★★★★
Placed an order and couldn't change it…
Placed an order and couldn't change it 2 hours later. This was on a Sunday...like they had really shipped it already?? I forgot to add a birthstone so the present is ruined.
Reply from Uncommon Goods2025-11-18
Thank you for reaching out, and I’m truly sorry for the disappointment around your recent order.
While your order was placed on a Sunday, our warehouse processes orders very quickly to ensure items are prepared for shipping as soon as possible, which means many orders begin moving through the system almost immediately. Once that happens, we’re no longer able to make edits, including adding personalization. I know that feels especially tough when the timing seems short, and I’m very sorry it resulted in the gift not being what you hoped for.
When you have a moment, could you please share your order number or the email address used at checkout? Once we have that, we can review the details and explore whether there’s anything we can do or offer an alternative solution.
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Martina K · 12 reviews · Experienced 2025-11-15 ·
★★★★★
Order never received
Placed an order and contacted customer service after I hadn’t received it after 2 weeks. I went through their “help” process and reported that it wasn’t delivered and said I’d like the shipping charges waived since the delivery date was missed and there was no update on a new delivery date.
They replied and said they’d refund the shipping charges but apparently they canceled the entire order. I checked tracking this morning where it said “delivery canceled”. They never informed me that they’d cancel the order but oh well, lesson learned, don’t order from UncommonGoods!
Reply from Uncommon Goods2025-11-18
Thank you for reaching out and for taking the time to share what happened. I am very sorry for the frustration and confusion you experienced with your recent order. That is not the experience we want for our customers.
We would never cancel an order without the customer’s approval, and I completely understand how upsetting it must have been to see “delivery canceled” without a clear explanation. I appreciate you bringing this to our attention so we can investigate what went wrong.
We would love the opportunity to look into this further and see what options we have to make things right. When you have a moment, please reply with: Your order number or the full name and shipping address used at checkout.
Once we have this information, we will review the order details and follow up with you as quickly as possible.
Thank you again for your patience and for giving us the chance to make this right.
The item I purchased was not the color that was shown online and in the catalog. I was very disappointed to receive a pale gold color when I had ordered bright colors shown. Very deceiving catalog picture. I won’t be buying from you again.
Reply from Uncommon Goods2025-11-14
Hello Mary! Thank you for your feedback! We're very sorry that you're not happy with your Repurposed Silk Sari Toiletry Bags in summer tones. Because these are made with repurposed saris, the tones will vary. Summer tones are reds and golds, while the winter tones are blues and purples. At Uncommon Goods, we want you love everything you purchase! We have a Forever Return Policy should you wish to return it. We've reached out to assist you further!
I ordered an anniversary gift for my son and daughter-in-law. It was beautiful and delivered ahead of schedule. Unfortunately, my son's name was spelled incorrectly (just missing a letter) and they rectified the situation. The next gift was crafted as beautifully as the first, spelled correctly and still arrived in time for their first anniversary! It is the only time I've ever had an issue with anything from Uncommon Goods and it was handled very professionally!
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Lisa T in Massachusetts · 109 reviews · Verified · Experienced 2025-10-30 ·
★★★★★
I always find something unique and…
I always find something unique and wonderful at Uncommon Goods!! Makes gift giving easy for those hard to buy for people on your list!!
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Linda · 1 review · Verified · Experienced 2025-10-14 ·
★★★★★
They're products are unique and of a…
They're products are unique and of a good quality. I know when I gift someone an item from uncommon goods, it will not be duplicated and will be much appreciated.
Great products. Free shipping with an inexpensive membership. Lots of unique items.
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Toni · 2 reviews · Verified · Experienced 2025-09-03 ·
★★★★★
Merchandise was lovely, registry not so much
Merchandise was lovely. However, ordering off of a wedding registry was very frustrating…after placing the order,I returned to the registry to see if the items were marked “purchased” and they were not. So, did the order not go through or would the couple receive multiples of the same gift? Please get your act together!
Reply from Uncommon Goods2025-11-04
After reviewing your message, it appears you may be referring to another retailer, as Uncommon Goods does not currently offer a wedding registry or gift registry service. Sorry for the confusion and frustration you experienced while ordering from a wedding registry.
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Mary Martin · 1 review · Verified · Experienced 2025-11-04 ·
★★★★★
My items arrived much earlier than…
My items arrived much earlier than expected and were of great quality.
