UnitedSupportAnimals

Hi, Thank you for sharing this, and I’m truly sorry for the experience you had. That’s not the level of professionalism or communication we expect from any contracted therapist. I apologize for any confusion about the therapist’s title and for the tone you felt in those messages. We will address this directly with that provider. Regarding the delay with your ESA letter, I apologize for the frustration. The therapist noted it was sent on the day of the evaluation, but it’s clear you never received it. Sometimes emails land in spam or fail to send properly, but that’s still on us to ensure you get your documents promptly. I’m glad you now have the letter, and I want you to know we are here to help with anything else you need. If you ever have concerns, questions, or need a new provider going forward, please let me know and I’ll take care of it right away. Thank you again for bringing this to our attention.