UnitedSupportAnimals

I’m really sorry for the experience you and your mother have had – that’s not the level of service we want for any customer. Our ESA and support animal products should always match what was ordered, and you should never feel like you “paid for something you can’t use.” The way your concern was handled over the phone is also not acceptable, and we’ll be reviewing this with our team. We’d like to fix this for you right away. Please reach out to us with your full name and order number so we can look up your account, review what was sent, and make this right: 📧 [email protected] 📞 800-918-3151 Once we have your details, we can go over replacement options and resolve any billing issues so you’re not paying twice for the same items. Thank you for bringing this to our attention and giving us the chance to correct it.

We’re very sorry to hear about the situation you described. After seeing your review, our team immediately reached out to your landlord to understand what happened and ensure there was no issue with your documents. Your landlord confirmed that you were never denied because of your ESA letter, and the only requirement they needed from you were your pet’s updated vaccination and shot records. Once those were provided, there was no barrier to your accommodation. We want to reassure you — ✔ Your ESA letter was authentic ✔ It was issued by a licensed mental-health professional ✔ It fully complied with Fair Housing guidelines We understand how stressful housing issues can be, and we’re always here to help clarify or communicate directly with landlords when needed. If you ever have questions or need support, please contact us at: 📞 800-918-3151 📧 [email protected] Thank you for giving us the opportunity to clear this up. We’re committed to helping all our customers receive the accommodations they’re legally entitled to.

I’m very sorry to hear you haven’t received anything yet — that’s not the experience we want for you. Your documents are typically emailed shortly after the therapist completes the evaluation, so it’s possible they were filtered into spam/junk or there was a typo in the email address. Please contact us so we can fix this right away: 📞 800-918-3151 📧 [email protected] If you include your full name and order number (or the email you used to sign up), we’ll locate your file, resend all documents, and make sure you receive everything you paid for. Thank you for giving us the chance to make this right.

Hi there, Thank you for your review. I checked your order, and you did purchase the letter, so you absolutely should have received it. If it didn’t arrive in your inbox, it may have gone to spam or been blocked by your email provider. I’ve already requested that your letter be re-sent immediately, and we’re happy to email it to an alternate address as well. Please contact us at 800-918-3151 or [email protected] so we can get it to you right away. We want to make sure you receive everything you paid for — thank you for giving us the chance to fix this.