UnitedSupportAnimals

Thank you for your feedback! We're sorry to hear the dog vest didn’t fit as expected. Sizes can sometimes vary by breed and body type, and we want to make sure your service animal has the right fit. Please reach out to our support team and we’ll be happy to help arrange an exchange for an extra small size or guide you through the best option for your dog. Your satisfaction is very important to us, and we’re here to make sure everything works perfectly for you and your companion. Thank you again for bringing this to our attention!

Thank you for your feedback. We sincerely apologize for the initial error with your puppy’s date of birth. As soon as you notified us, our team corrected the information and issued the updated documents promptly to ensure everything was accurate. We also want to clarify that the Premium Package you selected does not include the leash and collar. Those items are part of our Deluxe Package, which includes additional physical accessories. We understand how important accuracy is, and we appreciate your patience while we resolved the DOB correction. If there is anything further you need or if you would like assistance with upgrading your package, our support team is here to help. United Support Animals Support Team