UnlockRiver.com

Hello, Thank you for bringing this to our attention. We are concerned about your experience, as we strive to provide timely support to all our customers. We have performed a search in our system using your profile information, but we have been unable to locate an order matching your details. This may be why you haven't received a response or why we haven't been able to track your specific case yet. Please reply to us with your Order ID or IMEI number so we can investigate immediately what happened with your device and the 'manually opened' status you mentioned. We are committed to resolving this for you as soon as we have your order information. Best regards, The UnlockRiver Team www.unlockriver.com

Hello, Thank you for your feedback. We are sincerely sorry to hear that you are having trouble with the unlocking process. We want to assure you that UnlockRiver is a legitimate service and we stand 100% behind our refund policy. If a code does not work, we are more than happy to issue a full refund; we simply need to verify the error through our standard verification process (a short video proof). We have just sent an email to your registered address to provide you with direct support and guide you through the next steps. Please check your inbox (and your spam folder) so we can resolve this for you immediately, whether that is getting the phone unlocked or processing your refund. We look forward to hearing from you and making this right. Best regards, The UnlockRiver Team www.unlockriver.com

Hello, Thank you for your feedback. We are sincerely sorry to hear that you are having trouble with the unlocking process. We want to assure you that UnlockRiver is a legitimate service and we stand 100% behind our refund policy. If a code does not work, we are more than happy to issue a full refund; we simply need to verify the error through our standard verification process (a short video proof). We have just sent an email to your registered address to provide you with direct support and guide you through the next steps. Please check your inbox (and your spam folder) so we can resolve this for you immediately, whether that is getting the phone unlocked or processing your refund. We look forward to hearing from you and making this right. Best regards, The UnlockRiver Team www.unlockriver.com

Thanks for comment! Hope we can help you again. Best regards. UnlockRiver Team

Hello. Sorry for the delay. Your refund has been issued successfully. Regards, The UnlockRiver Team

Hi Johan, we're sorry to hear about the delay and that you weren't able to reach us — that's not the experience we want for you. We're replying here directly so we can help right away: could you reply to this message with your order number or the email used at checkout? As soon as we have that, we'll locate your case and get your unlock resolved as quickly as possible.

Thank you so much for taking the time to share this! We're really glad we could sort things out quickly for you and your daughter — situations like this are exactly why we try to keep our refund process simple and fair. We appreciate the kind words and the "stellar review" even more. Thanks for trusting UnlockRiver!

Hi, we're sorry to hear about this and want to help resolve it quickly. Our records show this order was completed, but we haven't received any message from you regarding an issue with the code. Could you please email us at [email protected] with a screenshot showing the incorrect code error on your Galaxy A25? This will allow us to verify what happened and process a refund if applicable. We're ready to help as soon as we hear from you.

Hi, thank you for the detailed information — we're sorry for the frustration this caused. We looked into order 47EB5754, and it looks like your review may have been posted before your case was resolved. Our records show a full refund was issued on June 5, 2026, in line with our refund policy. Could you please confirm you've received it on your end? If not, it may still be processing with your bank, and we're happy to help look into that further. Feel free to reach out to [email protected] with any questions.

Hi Blake, we're sorry to hear about the trouble with the Google account removal service. We were unable to locate an order under this name or the details provided in your review — could you send us your order number or the email used at checkout to [email protected]? For cases where this service doesn't complete successfully, our policy is to issue a refund, and we'd like to confirm and resolve this for you as quickly as possible.

Thank you, C King, for such a thoughtful review! We're thrilled to hear the process felt smooth from start to finish and that our team's attention to detail stood out. Feedback like this means a lot to us and motivates the whole team to keep raising the bar. Thanks for recommending UnlockRiver!

Thank you for such a detailed review! We're really glad we could deliver on what we promised, especially since you went in a bit skeptical. That's exactly the experience we aim for. Thanks for trusting UnlockRiver and for recommending us!

Thanks so much, Zafar! Glad to hear your iPhone 16 Pro got fully factory unlocked and that the process worked out well for you. We appreciate you taking the time to share your experience!

Thanks, Essel! We're glad you had a good and fast experience with us. We appreciate the feedback!

Thank you, Mubashir! We really appreciate you recommending us and the kind words about our support team. Glad we could help!

Thank you for sharing this in such detail! We're really glad the eSIM unlock worked as expected for your iPhone 16 Pro Max, and we appreciate you trusting us again with your 17 Pro Max. Great tip about checking carrier eligibility beforehand too — that's exactly the kind of info that helps other customers. Thanks for the recommendation!