Hi Ahmed, I must express that we are deeply disappointed to see your review, especially after our efforts to accommodate your situation beyond the standard scope of our policies.
To clarify, our policy requires cancellation requests to be made directly through your account settings, which ensures the security and proper handling of your subscription.
We did not receive a formal cancellation request from you within our system. Additionally, our system shows that you opened multiple emails that we sent over the last 5 months and you were aware your account was still open. Despite this, and in light of our 30-day cancellation policy with no refunds after that period, we went ahead and issued a refund for 3 of the 5 months of service you paid for, as a gesture of goodwill.
We have processed your 3 month refund and consider this matter resolved.
Thank you for your attention, and we wish you the best in your future endeavors.
