US Global Mail (www.usglobalmail.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 50% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-11.
Like a lot of people, I chose US Global Mail because of the positive reviews on Reddit. But since those reviews, they've jacked up their prices and apparently cut their support staff. Now, they cost 5x Anytime while being just as bad, if not worse. Save your money. They screwed up shipping a package to me. That's fine, mistakes happen. But because their support is atrocious, it's impossible to get a hold of anyone to fix the mistake and find out when my package will arrive.
DISGUSTED I have been a client for 14 years with no problem. Then they changed my $150 a year to $129 a month which I disputed. I paid $150 on January 1. They just billed me again in July. I am completely disgusted with them and am cancelling my account.
I recently signed up with US Global Mail based on the positive reviews they've accumulated. Over the past 3 months that I've had their service, they've lost my new driver's license when I asked for it to be sent on to me (and they charged me for the service) and they have not deposited two 2 checks that I've received as they described in their promo material. They want to mail the checks to my bank. And I've had such a great experience with them mailing things. But here's the real problem: Trying to reach someone in the company is almost impossible. I've followed email instructions, phone call requests, and waiting on hold until the call is terminated. Some dude named Neil has answered a few of my emails but he only answers the easy part of my emails. Sometime my emails are answered by Milo the automaton. Who is not helpful. I will be finding another service as soon as i can.
I have had this service for years, it has been very reliable and responsive. It however has decided that a simple mailbox service needs to go AI and it is not necessary. Those who are enjoying the experience we currently have should not be forced into a new service at a higher cost that has things we will never use. This is why I am giving them a low rating.
I signed up for US Global Mail with the expectation of getting a reliable US-based mailbox. The sign-up process was smooth, but that's where the good experience ended. My verification documents were rejected. While that can happen, the real problem is what followed. I immediately wrote back to their support team, accepting their decision and requesting a refund for the service I couldn't use. That was over a month ago. Since then, I have received absolutely no response. My email has been ignored, and my money has not been returned. It's completely unacceptable to take a customer's payment and then go silent when the service cannot be provided. If they can't handle a simple refund request or even reply to an email, I would seriously question their ability to handle something as important as mail. I cannot recommend them.
Hi John, Your account was closed because the ID documents provided during verification were flagged as digitally altered by our security system. Since protecting customer data and privacy is our top priority, we weren’t able to activate your account. Our records show that your credit card was refunded on August 4th. If you don’t see the refund reflected in your account, please email us at support @usglobalmail.com and we’ll send you the refund proof right away. We appreciate you bringing this up and hope this clarifies what happened.
Purchased a virtual address for LLC formation in WA state and was not told until AFTER purchase that the address is a PMB, which is prohibited for LLC formation in WA state. The team was kind enough to give me a full refund after I flagged this and given I requested the refund 72 hrs after setting up my account, however I still feel this is unethical and a bit of a bait and switch. Many folks are using this service bc they don't want/need a PO Box or PMB; they should be crystal clear UP FRONT on this.
Thank you for your feedback. To clarify- ALL virtual mailboxes, by USPS regulation, are referred to as PMB's (Private Mailbox). This is standard across the industry and not something any provider can alter or hide. While our addresses are real, physical street addresses (not P.O. Boxes), the PMB designation is a USPS regulation. Each state has its own laws regarding business formation, and sorry to hear that Washington is one of the few that does not allow PMB addresses for LLC registration. We always encourage customers to double-check local state regulations for business registration and state the same in our FAQ's. We'll surely look into updating our content to help make these exceptions even clearer going forward. That said, as soon as you brought the issue to our attention, we issued a full refund right away- no questions asked. We hope to earn your 5-star review in the future should you choose to return to manage your business mail with us once your LLC is formed. Wishing you our very best.
Actually I didn't use the main service yet.But I had to interact with their support, regarding my plan and a mistake I did with the my billing. And It was very smooth and professional (thanks Neil), also the verification process was nice and fast, via zoom call. I'm really glad with the experience so far ,and just like to share it here.
Was skeptical at first due to reports of unreliability with this type of service and other related companies. I settled on this company as they seemed the most competent. Which they are. I have received multiple pieces of mail from the. I subscribe to the cheapest plan. 25 free scans per month might be low but I do not receive much mail so anymore has not been necessary yet. I had a check mailed to my bank from them recently and everything went perfectly. The mail fee seemed expensive for just a check but they force you to mail the whole package the check came in I believe, so they sent a whole large manilla envelope of documents along with the check to my bank incurring a large postal cost. I dont really care though as long as the check went through. There customer service responses were thorough and fast and solved every issue I had. I use their Texas location for my address.
I get one piece of mail per year on the average....today was the one day...I had what I thought was a simple question....I have called the 4 times over the course of a regular business day..got a recording each time...no call back and no message on my on line account...sent two emails...no response..poor (actually none) customer service.
Mylene did an excellent job handling my request for assistance. She was timely, accurate, and dependable. Good Job!
After my horrific experience with another virtual mail service who I will not name [🤧postscanmail🤧😷] and I really wanted to use the street address for a business that's really friendly and remembered me as one of their customers from 2 years ago. U S Global Mail, so far, is so easy. I called the customer service phone number and I spoke to a live actual person within 60 seconds. I think it was actually even less than 30 seconds! 🤯 She was friendly, answered my questions, explained the answer, and even gave me a slight discount simply because I had such a horrific experience with a different company. I have to do the online notary later today. I really hope that's the cherry on top of the ice cream chocolate brownie service experience. If it goes as easy as just signing up, which took me less than 5 minutes; I may actually cry.
IM INDIAN WOMAN LEGAL UNITED STATES CITIZEN,CALIFORNIA DRIVER LICENSES - F2916131 . UNITED STATES OF AMERICA -RESIDENCY GIVEN BIRTH TO A SON -IN REDWOOD CITY ,KAISER PERMANENTE .CA. FACING MEDICAL HISTORY FRAUDS.FULL NAME - BHARTI RAM GREEN CARDS BHARTI LINGAM - UNITED STATES OF AMERICA CITIZEN. SHIVANSH BHARTI LINGAM RECENT NAME CHANGES - BY FATHER, DNA - MATCH - SHIU LINGAM ,REGISTRATION KAISER PERMANENTE- HOSPITAL - RECORDS.IN REDWOOD CITY,CALIFORNIA.( VIEW FOOTAGE VIDEOS) OF YEAR -09/09/2013- SHIVANSH LINGAM. REGISTRATION OF MY SON - SHIVANSH LINGAM - REDWOOD CITY - PRINTED BIRTH CERTIFICATE - YEAR -2020.CHECK MY FOOTAGE-VIDEOS. FOR INVESTIGATION
hi Bharti, not sure if you meant to post this here. We recommend deleting this asap to remove your personal info in a public domain. Thanks
I signed up, entered my credit card, encountered trouble while registering, contacted tech help, decided to cancel because it became more costly and complicated. She said she couldn’t cancel, I’d have to cancel in the portal. I canceled in the portal, while she was on the phone with me. Then a month later I received a bill. I contacted them for a refund. Tech help saw I canceled it, but said it had to “go to review.” Several tech help chats later, and a phone call, with the same person Kat, Katrina, she said she’d expedite the refund, and I would receive confirmation “shortly”. Define shortly? I am still waiting. Suggestion: be clear about the service costs upfront; take the credit card at the end of the set up, not beginning, so customers can see the actual product and costs upfront; honor the 30-day money back guarantee without a run-around; empower your employees to solve problems without “sending to review”; remove the 100% satisfaction brags from your website, when it’s obviously untrue; I’m happy for those who’ve received their mail. I wonder how their review will change when they cancel? Two stars because the chats exist, and it sounds like the people are human and at least try to solve problems. I am still waiting for the refund. UPDATE. They did send the refund. October 3.
It is a great and efficient service but they charge you 400% higher prices for shipping than regular shipping. I can’t even understand how that can be legal. Just to give you an idea I wanted to ship a 2 lbs book from Us to Italy and they quoted me $140 with USPS shipping g. When I checked on USPS the same shipping costed $20 dollars - unbelievable!!!!!!
Dear Francesco, I am so sorry to hear about the shipping price. That is totally crazy! I was trying to find your shipment in our system but cannot see any shipping request or an email from you to check on where this pricing is coming from. Was this a quote you saw in the shipping portal? Perhaps there was some error? We are also reaching out to our channel partner in PA which is where it seems you were trying to ship the book. Please do reach out to us at support@ usglobalmail.com (attn: heather) and we'll be able to find the error and make sure we get your book shipped out to you at the correct price asap.
I am new using USGlobal Mail. So far everything is corresponding to what I read. Thank you for the service to us ExPats.
I highly recommend US Global Mail. I receive my mail in a timely fashion. The new system US Global Mail is using keeps you informed and if you have any questions the staff is awesome.
Been using for over 2 years with no problems. I like having an address in whatever state I want. Only complaint is that their "80% off regular shipping rates" is complete b.s. It's closer to 2X to 3X MORE than the shippers' rates. So if I need something sent out of the country, I have them send it Priority or Ground UPS to my preferred shipper and they send it to me very cheaply. The fact that they insist on making that claim makes it hard for me to even give 4 stars. One has to wonder what else of their claims are untrue. Strongly advise US Global Mail to stop making that claim.
I’ve used this service for nearly 8 years. Never had any issues with their service until very recently and that issue was mainly caused by the hurricane damage in Houston. What happened was I received a very large check with a contract in my box. I had it scanned and then asked for the check to be deposited in my bank. I made the request on Friday afternoon. They planned to overnight the check to the bank on Monday. But, the hurricane hit so they were closed on Monday. No one notified me. On Tuesday I saw the check hadn’t moved so I contacted customer service. They apologized and said the check was going out Tuesday when they reopened. So, I waited and saw it did not move on Tuesday either. Contacted them again. They apologized again and said FedEx didn’t come to pickup. On Wednesday it still hadn’t moved. On Thursday it finally moved and arrived at my bank Friday morning. Then, I found out that they had sent not only the check but the 10 page contract with it!
Dear James, Thank you for being a loyal customer for nearly 8 years. We regret the inconvenience you experienced with the recent delay of your check delivery. As you mentioned, Hurricane Beryl hit Houston last week and flooded large swaths of the city and knocked out power for 2 million residents and businesses. We were forced to close our offices on Monday as flooded streets made it impossible to reach the office. We notified customers via an announcement in the mailbox. We will look into make it more visible in the future so it is not missed. On Tuesday, when we opened our office, we shipped your checks but FedEx did not come to pick the mail. We contacted them and were told they are planning to pick up. We were then told that they will come on Wednesday - and we passed on the same information to you. When FedEx again did not arrive by Wednesday evening, we made alternate arrangements and found a center that was open, 40 miles away. We drove and deposited the mail there. We understand delays cause frustration, even if they are caused by unforeseen events and natural disasters and we apologize for that. We do appreciate your understanding and patience during such challenging times.
I’ve used this service for a few years now to receive mail in the US while living abroad. Customer Service is highly responsive and willing to help. Also, they are very good at consolidating mail/packages for shipment. It’s always done well and efficiently. Very good shipping rates mailing from the US to Europe. Highly recommend this service.
US Global Mail has been my mail forwarding provider for the last 14 years. Without their services I would not be able to work remotely and get paid by my clients. The receiving of emails that alert me to incoming mail is perfect for deciding if items need to come to me out of the US. Their depositing of checks allows me to get payments sent directly to my bank. Without US Global MAil I would not have the freedom to work abroad.
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