US Global Mail

Hi John, Your account was closed because the ID documents provided during verification were flagged as digitally altered by our security system. Since protecting customer data and privacy is our top priority, we weren’t able to activate your account. Our records show that your credit card was refunded on August 4th. If you don’t see the refund reflected in your account, please email us at support @usglobalmail.com and we’ll send you the refund proof right away. We appreciate you bringing this up and hope this clarifies what happened.

Thank you for your feedback. To clarify- ALL virtual mailboxes, by USPS regulation, are referred to as PMB's (Private Mailbox). This is standard across the industry and not something any provider can alter or hide. While our addresses are real, physical street addresses (not P.O. Boxes), the PMB designation is a USPS regulation. Each state has its own laws regarding business formation, and sorry to hear that Washington is one of the few that does not allow PMB addresses for LLC registration. We always encourage customers to double-check local state regulations for business registration and state the same in our FAQ's. We'll surely look into updating our content to help make these exceptions even clearer going forward. That said, as soon as you brought the issue to our attention, we issued a full refund right away- no questions asked. We hope to earn your 5-star review in the future should you choose to return to manage your business mail with us once your LLC is formed. Wishing you our very best.

hi Bharti, not sure if you meant to post this here. We recommend deleting this asap to remove your personal info in a public domain. Thanks

Dear Francesco, I am so sorry to hear about the shipping price. That is totally crazy! I was trying to find your shipment in our system but cannot see any shipping request or an email from you to check on where this pricing is coming from. Was this a quote you saw in the shipping portal? Perhaps there was some error? We are also reaching out to our channel partner in PA which is where it seems you were trying to ship the book. Please do reach out to us at support@ usglobalmail.com (attn: heather) and we'll be able to find the error and make sure we get your book shipped out to you at the correct price asap.

Dear James, Thank you for being a loyal customer for nearly 8 years. We regret the inconvenience you experienced with the recent delay of your check delivery. As you mentioned, Hurricane Beryl hit Houston last week and flooded large swaths of the city and knocked out power for 2 million residents and businesses. We were forced to close our offices on Monday as flooded streets made it impossible to reach the office. We notified customers via an announcement in the mailbox. We will look into make it more visible in the future so it is not missed. On Tuesday, when we opened our office, we shipped your checks but FedEx did not come to pick the mail. We contacted them and were told they are planning to pick up. We were then told that they will come on Wednesday - and we passed on the same information to you. When FedEx again did not arrive by Wednesday evening, we made alternate arrangements and found a center that was open, 40 miles away. We drove and deposited the mail there. We understand delays cause frustration, even if they are caused by unforeseen events and natural disasters and we apologize for that. We do appreciate your understanding and patience during such challenging times.