Varsity Base

Thank you for your feedback, and we’re sorry to hear the final result did not meet your expectations. We’d like to clarify that the patches on this jacket were created from customer-supplied custom artwork. When custom artwork is uploaded—especially if the image quality is low, highly detailed, hand-drawn in appearance, or includes gradients in smaller patch areas—the final result can vary depending on the decoration method selected. At Varsity Base, we offer several different patch and decoration options depending on the type of artwork and desired finish, including embroidery, chenille (for larger patch designs), and digitally printed patches for highly detailed or photo-style artwork. In this case, embroidery was selected, which can be more challenging for smaller patches or artwork with fine detail and gradient-style elements. Because we did not receive any follow-up questions or requests to review alternative patch methods before production, we proceeded based on the selected customization choices and produced the patches to the best of our ability using the chosen method. That said, we understand your disappointment, and our team would still be happy to review the order with you directly and discuss whether there may be any possible options to help. Please feel free to reach out to us.

That’s what we love to hear. Thank you for being part of Varsity Base!

That’s what we love to hear. Thank you for being part of Varsity Base!

Thank you for your thoughtful feedback. We’re glad to hear the design process felt easy and that the final jacket closely matched the version you created online. We also appreciate your comments regarding the decoration methods used across different areas of the jacket. In our builder, we suggest certain decoration types for specific placements based on what typically works best visually and structurally. However, customers also have the ability to override those suggestions and select their preferred customization method for each area—whether that’s embroidery, chenille, direct embroidery, or a patch application. We understand that clearer communication around those options can make the process even better, and your feedback is valuable as we continue improving the experience. We’re glad you were happy with the overall look and quality, and we appreciate you choosing Varsity Base.

Thank you for your thoughtful feedback. We’re glad the design process felt easy, the timeline matched expectations, and our updates kept you informed throughout. We also appreciate your note on packaging. That’s valuable feedback, and we’ll continue looking for ways to improve the presentation so the unboxing experience matches the quality of the jacket itself.

Short review. Big compliment. We’ll take it. Thank you!

Thank you, Ricardo! Great communication is part of the craft for us—we’re glad the process felt smooth from start to finish.