VisaHQ

Thank you for sharing your feedback. Some visas are significantly more complex than others, and many travelers choose our service because they value their time and prefer expert handling of the process. Our team completes all the paperwork, reviews documents for accuracy, monitors the application, and manages communication with the consulate. Our service fees are already among the lowest in the industry, and they reflect the work involved in ensuring applications are prepared correctly and submitted without delays. We understand that not everyone needs or wants this level of support, but for many travelers, the convenience and peace of mind are worth it. We appreciate your perspective and are always working to provide transparent, reliable service. Let us know if you’d like us to review the specific case in more detail.

Thank you for bringing this to our attention. We understand how frustrating it can be when consular rules don’t align with real-world travel plans, especially for overland routes. Unfortunately, while some countries list “land transit” or “transit” visas broadly, many consulates require proof of confirmed entry and exit—even for car travel—and they will not accept an application without those documents. In this case, the consulate did not allow us to proceed, and we understand your disappointment. Our service fee reflects the work our team performs in reviewing documents, preparing the application, pre-checking requirements directly with the consulate, and managing communication on your behalf. We strive to make the process as smooth as possible, but we ultimately cannot override consular requirements. Regarding the additional documents: different embassies often ask for more information when a traveler cannot show standard entry or exit proof. In many cases, bank statements or supporting financial documents are requested to meet their security or eligibility checks—even if these requirements are not clearly listed online. We appreciate your feedback, and we agree that consular guidelines can sometimes be unclear or inconsistently communicated. Thank you for your understanding.