VisaHQ

Thank you for sharing your feedback. We are sorry to hear that you felt disappointed with your experience. We take concerns about communication and transparency very seriously. Our goal is to provide customers with reliable guidance throughout their visa application process, including helping them understand requirements, prepare the necessary documents, avoid common mistakes, and navigate appointment procedures where applicable. Visa processes can vary significantly by destination, and in some cases embassies or consulates require applicants to complete certain steps themselves, such as attending an appointment or submitting documents in person. Our role is to support and guide customers through those requirements, rather than replace government authorities’ processes. We also want to clarify that if a customer feels our level of assistance does not meet their expectations, they are welcome to contact us and request a refund. We stand behind our services and will work with customers to resolve concerns fairly. We would appreciate the opportunity to review what happened in your case and address any specific issues. Please contact our support team with your order details so we can investigate and assist further. Thank you again for your feedback — it helps us improve the clarity of our services and communication.

Thank you for sharing your experience. We're sorry to hear that your trip did not go as planned. Based on our records, we contacted you shortly after your consultation was submitted in March and requested the documents needed to review your travel plans. At that time, you let us know that you did not have any questions and would reach out closer to your departure date. When you contacted us again just two days before your trip, we immediately reviewed your case and discovered that your travel documents did not meet the entry requirements. We promptly contacted the embassy on your behalf to explore whether an expedited solution was possible and advised you of the correct requirements. Unfortunately, you chose to travel using documents that we had explained were not sufficient for entry. We understand how disappointing this situation was, but we cannot recommend traveling with documents that do not satisfy the destination country's immigration requirements. Our goal is always to provide accurate guidance and help travelers avoid issues at the border. We appreciate your feedback and remain available if you would like to discuss your case further with our team.

Thank you for taking the time to share such detailed feedback. We appreciate your transparency and the opportunity to address your concerns. We are sorry to hear that your experience with our communication did not meet your expectations. Customer support quality is extremely important to us, and we take comments about tone, responsiveness, and clarity seriously. We are continuously working with our teams to ensure every interaction is professional, helpful, and respectful. Regarding our services, we would like to clarify that VisaHQ offers different types of visa assistance depending on the destination and application requirements. For services where an embassy or consulate requires the applicant to submit documents or attend an appointment in person, our role is to guide and support the applicant through the process. This includes helping prepare the required documentation, identifying common issues that may affect an application, assisting with appointment scheduling where available, and preparing applicants for the next steps. We understand that the distinction between visa assistance and direct visa issuance can sometimes be unclear, and your feedback about making our service descriptions more transparent is valuable. We are reviewing our website messaging and customer communications to make sure expectations are clearly set before purchase. Thank you again for sharing your concerns. Feedback like this helps us identify areas where we can improve and provide a better experience for our customers.

Dear Enrique, Thank you very much for taking the time to share such detailed and constructive feedback. We truly appreciate your kind words about our customer service and are grateful for your continued trust in us for multiple visa applications. Your suggestions regarding the application form, document upload experience, and notification settings are extremely valuable. We have forwarded all of these points to our IT and product teams for review, fixes, and improvements. We understand how important a smooth and efficient process is, especially when managing multiple applications, and your feedback will help us make the experience better for all customers. An updated version with these improvements is expected soon. Thank you again for your patience, support, and for helping us continue to improve.

We are sorry to hear about your frustration and understand how disappointing it is to have a visa application refused, especially when you were relying on the process to go smoothly. We reviewed your case and would like to clarify what happened. Your Morocco eVisa application was reviewed and submitted following our standard procedures. Unfortunately, the final decision on whether to approve or refuse a visa is made solely by the Moroccan authorities, and we were not provided with a specific reason for the refusal. Like many governments, the Moroccan authorities do not disclose detailed refusal explanations to applicants or third-party service providers. As soon as we received the rejection notice from the Moroccan government, our team proactively notified you on June 18. When you contacted our support team over the weekend asking for additional information, your request was addressed the following business morning, on June 22, with an explanation that no refusal details had been provided by the authorities. We understand that not having a clear reason for a refusal is frustrating, but this decision was made by the Moroccan immigration authorities and was not caused by a document review or submission error from our side. We appreciate your feedback regarding response timing and will continue working to improve our support availability. We are sorry that we could not provide the outcome you hoped for and wish you the best with your future travels. Sincerely, VisaHQ Team

We are sorry to hear that you feel this way, however we would like to clarify how Schengen visa appointment assistance works in practice. Our goal has always been to help travelers obtain visas in time for their planned trips. Unfortunately, appointment availability varies significantly between Schengen countries, with some destinations having extremely long waiting times while others may have earlier availability. This is why we monitor appointment systems across Schengen countries and discuss available options with travelers. In many cases, travelers have a choice: they can wait months for an appointment at their originally selected destination, or they can adjust their travel plans and apply through a country where appointments are realistically available sooner. This is not about ignoring Schengen rules — it is about helping clients understand the practical options available when appointment delays make their original plans impossible. Of course, if a traveler prefers to keep their exact itinerary and destination without any flexibility, that is absolutely their choice. However, in that situation, travel dates often cannot be guaranteed in advance because they depend entirely on the availability of appointments. We also want to clarify that we do not advise clients to provide false information or submit applications that do not comply with Schengen requirements. Every applicant remains responsible for ensuring their application reflects their genuine travel plans and circumstances. We regret that we were unable to meet your expectations and wish you the best with your future travels.

We’re sorry to hear about your experience and understand your frustration. We always aim to help our clients complete their visa applications successfully, and we take concerns like this seriously. In this case, we were able to successfully assist with the Benin visa application, even while you were experiencing difficulties accessing your account from Turkey. Our team worked directly with you by email to collect the required information and complete the process. Unfortunately, the Togo visa application could not be submitted because the required government application conditions were not met. The documents provided included a passport photo that did not meet the official requirements, and the required proof of travel could not be provided. Our team explained the issue and offered options, including cancellation and a refund where applicable, but we did not receive a response before this review was posted. We are always happy to work with clients to resolve issues and find a fair solution. We encourage you to contact us directly so we can revisit your case and assist further.

Dear Michelle, Thank you for taking the time to leave such detailed and constructive feedback. It is genuinely rare to receive a review that clearly explains both the positive and negative aspects of an experience, and we truly appreciate the honesty. We have carefully reviewed your comments and used your feedback to identify areas where our system could be improved. Based on this, our team has already made updates and the improved version is currently in testing. We expect to roll these improvements out live next week. Feedback like yours helps us build a better service for all travelers, and we are grateful that you took the time to share your experience in such a thoughtful way. Thank you again for helping us improve.

Dear Tracey, We are very sorry to hear about the stress and uncertainty you experienced during your cruise. We completely understand how worrying it must have been to learn while already traveling that there was an issue with your New Zealand entry authorization, especially with the possibility of having to leave the cruise. After reviewing your case, we identified that the incorrect New Zealand visa/authorization type was submitted for your travel circumstances. This was our mistake, and we sincerely apologize for the impact it had on your trip. The application should have been reviewed more carefully against your actual travel itinerary and entry requirements. We are glad to hear that the correct authorization was ultimately issued in time and that you were able to complete your cruise and disembark in New Zealand as planned. However, we recognize that the additional stress and emergency application process should never have been part of your journey. We have used this case as a training and quality-control example to strengthen our internal review procedures, especially for travelers with complex itineraries such as cruises, where transit and entry requirements can differ significantly. Thank you for sharing your experience. We appreciate your patience and sincerely regret that we fell short in this case.