Way

Dear Dexter, Thank you for your thoughtful review! We're delighted to hear about the positive support you received from Scott. We'll be sure to share your kind words with him, they'll mean a lot. We truly appreciate your trust and continued support, and we look forward to serving you again in the future! Team Way

Dear Jeannine, Thank you for your wonderful review! We're so glad you chose Way for your parking needs. Your support means a great deal to us, and we look forward to being part of your future travels. Safe journeys, and we can't wait to serve you again! Team Way!

Dear John, Thank you for your continued trust and support! We're honored to be your preferred choice for airport parking over the years. Your recommendation means a great deal to us, and we remain committed to providing a dependable and seamless experience every time you travel. We look forward to serving you again on your next trip! Team Way

Hello, Thank you so much for your kind words! We're sorry that your original parking location experienced shuttle issues, but we're glad our team was able to assist with rebooking your reservation and processing your refund. It's wonderful to hear that the three agents you spoke with provided the level of service you deserved. Your feedback means a great deal to us, and we truly appreciate you giving us the opportunity to make things right. We look forward to serving you again in the future. Safe travels! Team Way

Hello Sam, Thank you so much for your wonderful feedback! We're delighted to hear that you've had consistently positive experiences using our app and that the parking locations, pricing, and services have met your expectations. We truly appreciate your continued trust and support, and we look forward to serving you again on your future travels. Safe travels! Team Way

Dear Customer, Thank you for your kind words! We're glad to hear you had a great experience with our service. We truly appreciate your support and look forward to serving you again! Team Way

Dear Thomas, Thank you for your wonderful feedback! We're delighted to hear that Ryan provided you with such a helpful and professional experience. We'll be sure to share your kind words with him, they'll mean a lot. We truly appreciate you taking the time to recognize his efforts and are grateful for your support. We look forward to assisting you again in the future! Team Way

Dear Michael, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd appreciate the opportunity to look into this for you and work toward the best possible resolution. Please reach out to us at [email protected] and mention this review in your E-Mail. Our team will review your case and do everything we can to assist you. We look forward to hearing from you. Team Way

Dear Customer, Thank you for taking the time to leave us a review! We're delighted to know that your overall experience met your expectations. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again on your future travels. Safe travels! Team Way

Dear Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced regarding the additional vehicle-related charges. We understand how concerning unexpected costs can be, especially when you are traveling and on a tight schedule. We would like to clarify that the standard reservation rates displayed on our platform are provided based on the information and pricing set by the parking facility. The parking lots determine their own policies regarding additional vehicle charges, including SUV or oversized vehicle fees. To ensure fairness for all customers, we keep the standard parking rates separate from vehicle-specific charges. Adding these fees directly into the base rate would result in customers without larger vehicles paying higher prices unnecessarily. We also offer multiple parking options on our platform, including locations that do not have additional SUV or oversized vehicle fees. The SUV/oversized vehicle charges applicable to a specific parking facility are displayed in the reservation details and are based on the requirements provided by the lot management. These charges are implemented by the parking facility and not by Way. We truly appreciate your feedback and will continue working with our parking partners to make pricing information as clear and transparent as possible for our customers. If you have any additional questions or would like us to review your reservation details, please feel free to reach out to us at [email protected]. Team Way!

Hi Daisy, We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you've faced while trying to obtain your refund. We understand how disappointing it is to have been waiting for nearly a month, especially after following the instructions provided at the parking lot. Please give us a call at 408-598-3338 with your reservation details. Our team will thoroughly review your case, investigate what went wrong, and provide you with an update as quickly as possible. We appreciate your patience and the opportunity to make this right. Again, we sincerely apologize for the inconvenience, and we look forward to assisting you. Team Way

Dear Customer, Thank you for taking the time to share your feedback! We're delighted to know you had a positive experience with our customer support team. Providing helpful and reliable service is always our goal, and your kind words are truly appreciated. We look forward to assisting you again in the future. Safe travels! Team Way

Hi Marilyn, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. In cases where a stay needs to be extended due to a flight delay, we will always try to assist with extending the reservation online when that option is available. If an online extension is not supported by the parking location, any additional day(s) must be paid directly to the parking lot according to their policy. Since you mentioned being charged an additional amount, a member of our support team has reached out to you by email requesting your reservation number and a copy of the payment receipt for the charge. Once we receive this information, we will review the matter with the parking location and escalate the issue as appropriate. We appreciate the opportunity to investigate this for you and look forward to resolving your concerns. Team Way

Hi Athena, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our support team. Your kind words mean a lot to us, and we'll be sure to share your feedback with the agent. We truly appreciate your support and look forward to assisting you again in the future. Safe travels! Team Way

Hi Iliana, Thank you for your kind review! We're delighted to hear that your parking experience was easy and that our updates helped you extend your stay when needed. We appreciate your support and look forward to serving you again on your next trip! Team Way

Hi Gerald, Thank you for your wonderful review! We're delighted to hear that Scott provided you with kind, informative, and professional service. We'll be sure to share your thoughtful feedback with him. We truly appreciate your support and look forward to serving you again in the future! Team Way

Dear Aziz, Thank you for sharing your feedback with us. We sincerely apologize for the confusion and frustration caused by the additional charges. Please note that onsite operations, including vehicle-related charges and payment policies, are managed directly by the parking lot operator, while we handle the online reservation process. We would appreciate the opportunity to look into this further. Please reach out to us at [email protected] with your reservation details and receipt from the parking facility, and our team will be happy to review and assist you. We apologize again for the inconvenience and appreciate your feedback. Team Way

Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We're sorry to hear about the conditions you encountered at the parking facility. We would like to clarify that this location is listed as an outdoor self-park facility in the parking details. However, we understand that the condition of the lot and the difficulty of transporting your luggage through muddy and uneven areas made for a frustrating experience. We appreciate you bringing this to our attention and will share your feedback with the parking lot management so they are aware of the concerns regarding the lot conditions and overall customer experience. Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a better experience in the future. Team Way

Hello, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Thank you for choosing us, and we look forward to serving you again on your next trip! Team Way

Hi Milad, Thank you for your wonderful review! We're so glad to hear that Matthew provided you with excellent communication and helpful service. We'll be sure to share your kind words with him—they'll mean a lot. We truly appreciate your support and look forward to assisting you with your future bookings! Team Way