W.E. Clark & Son

Thank you for your kind review and for your custom.

Thank you for the email. We did return the watch in protective bubble, which I cannot understand how this would have caused the damage indicated. I would also state that we do send out a lot of watches in this way, and we have not had any other reports such as this. I would also add you send the watch in stating there were issues having had the watch serviced elsewhere, we took the time to check and report back that there was indeed nothing wrong. We also advised that the plexi-glass cannot be changed on this model as you wished. I even waived the administration fee. We can only try.

Good morning, Thank you very much for your kind comments and feedback. We take, very seriously, when dealing with such treasured family possessions. I shall pass on your comments to Vicky. Very best wishes, David Clark, Owner.

Hi Megan, thank you so much for taking the time to write this review! I hope you enjoy the watch, very best wishes. David Clark, Owner.

Thank you very much for your kind feedback, and your custom.

Thank you for your kind review. I shall be sure to pass this onto Daniel. Best wishes, David Clark.

Thank you for the review.

That is great to hear, and thank you for the kind feedback. Best wishes, David Clark.

Thank you for your feedback, I do feel though I do have to offer a response to these rather strong words. I discussed the situation on the phone with you on the day that you received your timepiece back. As I said at the time, we extensively test timepieces before release, as the last thing we want is an upset customer. As our postal service was used, and we very very rarely have any issues, I wanted to kindly as you to return (at no cost) the timepiece so that I could see exactly what had happened. I offered to send out one of our freepost envelopes, but unfortunately this offer was not accepted. I would have never left you in a situation whereby you have paid for a service, and you are so very unhappy. Regarding the other two watches, I have to disagree in that the damage to the hand was subsequently caused by us, this was an existing issue with this watch. In the end I suggested that I return these two watches to you at no cost, as I felt it was not appropriate to continue on with our relations any further. I have tried to reach out in an email to try and sensibly resolve this, however you have asked me not to communicate with you. I shall respect your wishes, but I am really not sure what I have done to bring about such feedback. Yours sincerely David Clark- Owner

Thank you so much for this lovely review. It is very kind of you to take the time to tell us how pleased you are. We really look forward to welcoming you again very soon. Best wishes, David Clark- Owner.