W.E. Clark & Son (www.weclarkandson.co.uk) has a 4.6 out of 5 rating on OK.one, based on 20 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
Just received my watch back from Clark,s and happy with it. the most pleasant thing about the hole experience was the lovely assistance of Vicky Clynes who's patience and lovely kindness made it pleasure. Thank you Vicky and all at W E Clark & Son John Shields 🛡
Very pleased with the work performed on my diver's watch and it's great they offer a postal service. I will be using them again for my other watches.
Thank you for your kind review and for your custom.
Sent them a vintage watch in a hard case watchbox as it was in mint condition to check the way it was winding and to quote for a replacement crystal, when they returned it it was minus my protective watch case, they simply wrapped it in bubble wrap with nothing stopping the bracelet clasp from scratching the back of the watch case, very unprofessional for a company that boasts about having one of only ten master watchmakers in the country, expected a better level of customer property awareness.
Thank you for the email. We did return the watch in protective bubble, which I cannot understand how this would have caused the damage indicated. I would also state that we do send out a lot of watches in this way, and we have not had any other reports such as this. I would also add you send the watch in stating there were issues having had the watch serviced elsewhere, we took the time to check and report back that there was indeed nothing wrong. We also advised that the plexi-glass cannot be changed on this model as you wished. I even waived the administration fee. We can only try.
Cannot recommend W.E Clark & Son enough. I sent my vintage 1957 Tudor Oyster timepiece to them in March this year to have it restored after Rolex in Scotland could not do the work due to the relevant pieces need were no longer available due to the watches age. I explained the situation with W.E Clark and after sending my watch to them received an itemised breakdown of what the watch would require in order to bring it back to life and a price for the restoration. I am so happy to say that today 27 July 2024 my watch arirved back and I could not be any more happier with the results, it's stunning. Just wanted to say a huge thank you to W.E Clark for the time, care and effort that you have put in to giving my watch a new lease of life I really appreciate it.
I sent my 50 year old Tissot to W.E.Clark & son, after Tissot refused to repair it. I have just received it back and I am absolutely delighted... everything works as it should. I have no hesitation in recommending them to anyone who has a real Swiss watch that needs a service or repairs.
What can I say,from first contact to receiving my great, great grandfathers pocket watch back in working order is second to none,the service from sending for a quote to the return of a working timepiece was exceptional. Told lead time for repair was 12 months ( not a problem as watch was very old) but received it back 6 months early, excellent service. All people that I have had contact with at w.e.clark & son have been so helpful especially Vicky over the phone, she is a credit to your company. & Watch came back with instructions how to wind up & adjust hands which is so useful in a very old watch with no instructions Many many thanks what an A1 company & if i could leave more stars would be 11 out of 10 Regards Derek wenham
Good morning, Thank you very much for your kind comments and feedback. We take, very seriously, when dealing with such treasured family possessions. I shall pass on your comments to Vicky. Very best wishes, David Clark, Owner.
We were told by other reputable jewellers that my late father-in-law's 50 year old Longines watch could not be repaired and that the parts were obsolete! Not true! W.E. Clark & Son have repaired the watch obtaining original parts and it now looks like new. My husband is so delighted and we are incredibly grateful to W.E. Clark & Son for their incredible service and amazing workmanship. We could not recommend them more highly!
Highly recommend!! My mother bought me a watch for Christmas from this jeweller - our first time using them. The watch is exactly what I wanted and she advises she received the item within 2 days of ordering. Amazing service, thank you so much!!
Hi Megan, thank you so much for taking the time to write this review! I hope you enjoy the watch, very best wishes. David Clark, Owner.
Done an excellent repair on late father’s pocket watch, Will have no hesitation sending other watches for repair,
Thank you very much for your kind feedback, and your custom.
Five star service. Uckfield branch manager Daniel gave amazing service. Open, honest and so trustworthy. Not what I have experienced before in this shark infested business
Thank you for your kind review. I shall be sure to pass this onto Daniel. Best wishes, David Clark.
friendly on phone , many emails to keep me informed . great price to rebond my mothers vintage rolex glass .quick and quality repair thankyou john williams
Thank you for the review.
Fantastic service on my vintage Rolex, will use this company for all my timepiece needs in the future. If there was 10 stars they would get it. Thx guys so nice to be able to use an independent company rather than the corporate chains that dominate everything these days. Thank you, David
Fantastic customer service, Daniel assessed my watch and adviced me honestly and rapidly on available courses of action / costs. I could not ask for a more genuine, honest and speedy service. Thank you so much.
That is great to hear, and thank you for the kind feedback. Best wishes, David Clark.
I do not recommended to W.E.Clark & Son .Not happy with the repair ref watch £500. Does not power up ,plus it is running fast ! Andy Brown Leeds UK
Thank you for your feedback, I do feel though I do have to offer a response to these rather strong words. I discussed the situation on the phone with you on the day that you received your timepiece back. As I said at the time, we extensively test timepieces before release, as the last thing we want is an upset customer. As our postal service was used, and we very very rarely have any issues, I wanted to kindly as you to return (at no cost) the timepiece so that I could see exactly what had happened. I offered to send out one of our freepost envelopes, but unfortunately this offer was not accepted. I would have never left you in a situation whereby you have paid for a service, and you are so very unhappy. Regarding the other two watches, I have to disagree in that the damage to the hand was subsequently caused by us, this was an existing issue with this watch. In the end I suggested that I return these two watches to you at no cost, as I felt it was not appropriate to continue on with our relations any further. I have tried to reach out in an email to try and sensibly resolve this, however you have asked me not to communicate with you. I shall respect your wishes, but I am really not sure what I have done to bring about such feedback. Yours sincerely David Clark- Owner
I inherited a ring from my late Mother which needed resizing. I was recommended to W.E.Clark & Son, so simply walked in off the street to enquire. The staff were very pleasant, friendly and efficient and quickly dealt with my enquiry. They agreed to make the alteration and send me the ring when it was ready. They did exactly as they said they would, within the agreed time frame and polished the ring up to look like it must have done when it was first made (it is an antique). I feel I have received a thoroughly professional service and wouldn't hesitate to use them again.
Thank you so much for this lovely review. It is very kind of you to take the time to tell us how pleased you are. We really look forward to welcoming you again very soon. Best wishes, David Clark- Owner.
Repaired a very old military watch that belonged to my father. Works perfectly now. Very happy.
W.E. Clark & Son have done a magnificent job in repairing my Emporio Armani watch face as it was scratched and needed replacing and it also looks like they’ve removed all the scratches around the wrist scrap so I couldn’t be any happier. They were very easy to contact, their communication was brilliant. I received my watch back today via Royal Mail and it almost looks like a brand new watch after buying this treasured watch of mine 6 years ago. A pleasure doing business with you and I shall definitely be using again without any hesitation.
This store is AMAZING!although a little bit pricey but surely it is a success. I wanted to see more promos and discounts every now and then so that I can afford this shop.The only thing that is not nice is the price.
Mr Clark helped me design a beautiful emerald pendant for my wife's 40th. Highly recommended.
20 reviews matching