Dear Gregory Janssen,
Thank you for your feedback.
You are correct that the product listing on our website was incorrect at the time. As soon as you brought this to our attention, we updated the listing to prevent the issue from happening again.
We also immediately provided you with a prepaid return label and issued a full refund once we confirmed that the wrong item had been shipped.
We sincerely apologize for this mistake and appreciate you bringing it to our attention.
Best regards,
The Wellbots Team
Dear Kriss Perras,
Your payment has been flagged by our fraud detection system as potentially fraudulent. Therefore, our system did not capture the funds.
Please call your bank and ask them to cancel the authorization. We will not capture the payment and will not fulfill this order.
Thanks and best,
The Wellbots Team
