Wigfever

We’re truly sorry for the experience — that was never our intention. We completely understand your concern. If the wig is still in its original condition, we’ll be happy to process the return right away. Thank you so much for your understanding and patience 🤍

We’re very sorry for the delay and the inconvenience this caused. Sometimes the system takes longer to update order confirmation and tracking, but please rest assured your order is being processed. We’ve reached out to you directly to assist

Hi, Shirquana Hernandez. We sincerely apologize for the delay in responding to you. Because of the time difference, our reply may not have reached you as quickly as expected, but please be assured that we do take every message seriously. We’ve checked your order, and it is being processed. We will share the tracking details with you shortly. We are truly sorry for the inconvenience this caused and appreciate your patience. Please rest assured we are here to assist you until your order is safely in your hands.

Thanks a lot for your lovely feedback! We’re glad you’re enjoying the curls and quality. Hopefully next time we can make it a full five-star experience

Hello love, 💖 We are truly sorry to hear about your experience — this is absolutely not the kind of impression we want you to have of our products. We take your feedback very seriously. After carefully checking the pictures you sent, we did notice there is glue on the lace and a small notch near it. However, we want to clarify that this is not how our wigs are shipped. Our lace is always cut with professional tools, which cannot create that irregular shape. Please rest assured, all of our wigs are brand new when shipped. Regarding the smell you mentioned, our products are strictly inspected before leaving the factory and should not carry any odor. We’re not sure if there might have been a misunderstanding here, but we do want to resolve this with you. As for the length, if your wig is shorter than the 18 inches you ordered, could you please send us a picture of the measurement? We want to make sure you receive exactly what you paid for. We promise we will not let you suffer any loss. If there is indeed a quality issue, we will take full responsibility and work out a proper solution for you. Again, we sincerely apologize for the frustration caused, and we truly hope we can resolve this matter to your satisfaction. With care,

We’re sorry for your experience. Our wigs are 100% human hair and inspected before shipping. Please contact us directly with your order details so we can recheck and provide a proper solution.

We sincerely apologize for the delay and the repeated changes in the dispatch date. This is far from the experience we want to provide. The delay was due to our extended quality inspection process to ensure every item meets our standards before shipping, and we truly regret the inconvenience caused. We are now prioritizing your order to ensure it ships out as soon as possible, and we’ll share the tracking information immediately once it’s dispatched. Thank you for your patience and understanding.