Wigfever (www.wigfever.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. Opinions are polarized: 74% rate it 4 stars or higher while 25% give 1 star; The business has replied to 73% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-12.
Stay FAR away from this company! I have purchased from them 2 different times now… the first time my experience was decent, I ordered from them in October of 2025. The wig I received from them was of decent quality for the rather “affordable” price point. It was as described – full, true to length and was big head friendly. The hair quality was fair, it could hold a curl relatively well. The only thing I didn’t enjoy much about this wig was how it tangled and shed more than other wigs I own while using daily. I do actually still have this particular wig to this day and will still wear it here and there. So, I decided to order a new wig from them as my initial experience was good overall… which turned out to be a MASSIVE mistake!
I needed a wig for a photoshoot and didn’t want to go crazy cost wise as it likely wouldn’t be worn much after the fact… but, my lord, was that ever a BIG mistake! I don’t know what has happened to this company from when I first purchased to now but the quality and overall service is seriously unacceptable and needs to be made known to others so they don’t waste their money. I ordered the wig on May 20th hoping to have it in time for my photoshoot. Well, it didn’t even ship out until June 1st. I didn’t get any tracking updates until the 5th. I had reached out to them wanting to know what was going on as my previous experience was vastly different. They had explained to me that it wasn’t in stock when I had placed the order and they were awaiting a new shipment of the hair I ordered. I insisted on some sort of partial reimbursement for the inconvenience and they had agreed and told me to reach out once I’ve received the hair. I didn’t end doing so since things got much worse once I received my order…
While I wasn’t already very impressed as I had ordered from them particularly cause they did ship fast and did carry decent hair for the price. I didn’t receive my order until June 11th – a day after I had needed it… but, don’t you worry, that is just the beginning from this joke of a company! Upon opening the hair I couldn’t help but notice how thin it felt – even through the plastic bag the hair sits in. I took it out and was floored when I was met with a straggly hot mess! I ordered a 250%, 30”, 13x6, HD lace, “pre bleached, pre cut and plucked” unit, the hair was not at all as described or as shown. The hair was SO thin to the point it was basically translucent!!! For 250% density hair – that should NOT be the case whatsoever! Not to mention the hair was hardly “pre-bleached”. I swear bleach barely touched those knots! The only good thing about the wig was the pre plucked hairline and the very HD lace. I was so floored with this cause my 1st order from them was the polar opposite. I swear to you that when I gathered all the hair to see truly how thick it was it genuinely looked like one of shade samples all the beauty supply stores used to have to show the the colour of the hair of the box dye! I couldn’t and STILL can’t believe my eyes! To top that off, the hair was also extremely dry feeling right out of the box and I had ran my fingers through the hair and my fingers kept getting caught in the hair – it was all tangly and very unmanageable considering it’s BRAND NEW!!!
I have been reaching out to this company over email, Facebook and Instagram for the last month to try and return the wig for a refund and conveniently they didn’t get back to me until after the 30 day return window. They are claiming I have done stuff to the hair for it to be in that condition… it’s a complete and utter joke! They’re dodging the photo proof I had from the day I unboxed the wig. Now, I’m dealing with PayPal to help me get my damn money back! If you know what’s best for you – steer FAR away from this company!!! They are true scam artists! I have never in my life been one to leave reviews, mind you a Trustpilot one but knew I needed to spread the word of my experience as it was horrible and unheard of that after this horrible experience I could possibly save others from going through what I am currently dealing with. Save your coin and go elsewhere, you’ll thank me!
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Lenita Sanders Golden · 2 reviews · Experienced 2026-07-18 ·
★★★★★
Absolutely Amazing wig!!
Absolutely Amazing wig!!! Its everything that I hoped for!! Exceptional service and fast Delivery. I give this company five stars hands down!!!
Never received my items. They told me the item was out of stock yet still have it listed on their site. They asked me to wait 7 business days a total of 10 days. Every day they extended it asking for one more day. As I was waiting they tried to get me to put money towards a different wig instead $20 more dollars. After waiting about 12 days still no wig instead stock. So I asked them to send me the longer wig as a courtesy and they now say that one is out of stock too. I waited days for their response by email and WhatsApp and they failed to respond and keep me update. Over all bad customer services, poor communication, didn’t receive my items, they don’t offer no solutions or alternative options.
This is my sixth wig from WigFever, and I must commend them for the consistently beautiful quality of their wigs. Each wig arrives with full density, and the shipping is fast and reliable. Most importantly, the wigs are incredibly durable.
This is my 5th time ordering, I’ve became extremely obsessed with Wig fever and always look forward to my next purchase. I can’t wait to install my bundles that I just recently received. The best.
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Dess Royalee · 1 review · Experienced 2026-04-10 ·
★★★★★
Love this company so bad
Love this company so bad ! Have never failed me delivery was so fast and always send me great quality hair , communication from company and customer service is always very helpful . Thanks again wigfever
Great communication! The hair smells great! Came on time. It was literally perfect! Last piece of the puzzle I needed for my birthday & mother’s day! Gotta go I’m about to go order again!
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Nayoka Raymond · 1 review · Experienced 2026-04-07 ·
★★★★★
Horrible experience.. the worst !!
Initially I bought a wig from this company and it was good. So I decided to get another seeing that the quality was good prior. However after one wear the lace tore and is not wearable at all. The description said 360 and that it came ready to wear which was also falsely advertised. I reached out to the company and they are saying the wig tore because of how I handled it... but why should a wig tear after one use ?? I have bought wigs from other places and this did not happen. I am extremely disappointed. I asked for a replacement or refund and they said they cannot offer a replacement but will give a 15% discount.. how insulting!! The item was over 150 USD and you want to give me back like $20 which cannot purchase anything substantial. To add insult to injury they sent me a video of how other customers wigs tore and how they sewed it back. They said I also should sew mine. I don't understand what type of nonsense this is truly. I will not be using them again that is for sure. Extremely disappointed!!!!
Reply from Wigfever2026-04-23
We’re truly sorry for your experience — this is not the standard we aim to deliver.
We understand how disappointing this must feel, especially after your previous positive purchase.
Please reach out to us directly — we’d still like to make this right with a better solution for you. 💖
Great hair, great lace, great customer service. I highly recommend this wig !!!
m
matam lois · 1 review · Experienced 2026-04-10 ·
★★★★★
I love the wig
I love the wig . It’s so beautiful … the follow up of the shipping was helpful and transparent. I recommend
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NINA B. · 12 reviews · Experienced 2026-03-18 ·
★★★★★
Where do I began
Where do I began. I have purchased from this company over 10 times in each time it's a great experience. They have some of the best lace and the quality of the hair is amazing. Just purchase several wigs for birthday gifts and they arrived super fast. Wigfever also has some great deals. Customer service is also amazing they respond in a timely manner and they are super sweet.
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Esther · 1 review · Experienced 2026-03-23 ·
★★★★★
I am soo happy the wig is soo good and…
I am soo happy the wig is soo good and they delivered it on time
B
Brittania Brown · 1 review · Experienced 2026-03-23 ·
★★★★★
I love wig fever every where I go I get…
I love wig fever every where I go I get compliments on my hair. My hoar comes in time thanks so much and their customer service is great
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Destiny · 2 reviews · Experienced 2026-03-15 ·
★★★★★
Loved my unit and felt that they had…
Loved my unit and felt that they had great communication with me along the way. Fast delivery as well.
I am very disappointed with Wig Fever worse wig company ever
I am very disappointed with my experience with Wigfever. I waited 32 days for my order and spent a significant amount of money expecting the wig to match the confirmed size. Unfortunately, the wig does not fit and does not match the ordered specifications.
Before production, I received confirmation regarding the size. However, after I raised concerns, the explanation changed. The cap circumference measures approximately 22.5 inches, which is smaller than what was ordered (23.5 inches). The wig is extremely tight and unwearable.
I have previously purchased wigs in the correct size, and they fit comfortably, so I know this is not an issue of personal preference. This item simply does not respect the size requested.
I requested a return label and a refund, but the process has been difficult and frustrating. I hope the company improves its quality control and customer service so other customers do not experience the same issue.
Based on my experience, I cannot recommend this company.
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Nay · 1 review · Experienced 2026-03-09 ·
★★★★★
Great quality, true density.
I was a bit worried about not getting it on time. However, the communication was very good and the delays experienced were due to weather issues and things beyond our control. Anyway the wig did come in time and the quality is amazing!! It is so full and soft like!! I absolutely love it and will definitely be buying from them again. 10/10 recommend.
A
Anne Lynette Hove · 1 review · Experienced 2026-02-25 ·
★★★★★
These guys are amazing
These guys are amazing, their wigs are top soup, very efficient. They're the plug!!!
K
Krystal · 1 review · Experienced 2026-02-23 ·
★★★★★
“This hair is incredibly soft with no…
“This hair is incredibly soft with no smell and absolutely no shedding. It has amazing body and fullness — not thin at all! I 100% recommend it. Shipping was super fast too — I received it in less than five days!” 💕
