Hello Sue,
Thank you for taking the time to leave us your feedback.
We’re sorry for the disappointment caused by the difference in price between our UK and US sites when arranging a birthday gift for your friend.
We work with independent brands across the world and sell into various different markets on their behalf.
It is important to us that customers receive the item inclusive of taxes and duties in our supported markets including the UK, US, Australia, Canada and the European Union.
However, product prices between markets are not always the same on a like-for-like currency conversion basis due to factors including foreign exchange rates, local taxes, import duties and fees, administrative costs associated with import/export and a number of other factors.
The exact price will depend on both the brand and customer locations and vary from product to product depending on these various factors.
We hope this helps to clarify our international pricing, and a team member will be in touch about the emails received.
Best wishes,
Daniel
Hello Kelly,
Thank you for taking the time to leave your feedback.
We are so sorry to hear your bag did not meet your expectations, and for the disappointment this has caused you.
A team member will reach out to you shortly to discuss this further.
Please do not hesitate to get in touch if there is anything further we can help you with.
Best wishes,
Laura
Hi Jacks,
Thank you for taking the time to leave your feedback.
We are very sorry to hear of your negative shopping experience with us and for any disappointment this has caused.
We have sent you a request for your contact information so we may look into this further. If you'd be happy for us to get in touch, please do let us know.
Again, we sincerely apologise for the disappointment experienced.
Best wishes,
Laura
O
Owen · 写过 6 条评价 · 体验于 2026-05-18 ·
★★★★★
我从 Wolf & 那里买了一些珠宝......
我从 Wolf & Badger 买了一些珠宝。到达的是一个装饰过的十字架。 W&B 拒绝向我发送正确的商品或给我退款。花了几周的时间试图要求他们给我寄正确的物品，但他们一直拒绝。毫无疑问，这是我遇到过的最糟糕的客户体验流程，我不会再和他们一起购物。避免。
Wolf & Badger 回复2026-08-05
Hi,
Thank you for taking the time to leave your feedback.
We are very sorry to hear of your negative shopping experience with us and for any disappointment this has caused.
We have sent you a request for your contact information so we may look into this further. If you'd be happy for us to get in touch, please do let us know.
Again, we sincerely apologise for the disappointment experienced.
Best wishes,
Daniel
D
Diane · 写过 2 条评价 · 已认证 · 体验于 2026-07-28 ·
★★★★★
狼和獾很棒，而且……
沃尔夫和獾都很棒而且反应灵敏。但供应商让他们失望了。该物品到达得太晚，远远超出了预计的交货日期。
Wolf & Badger 回复2026-08-05
Hello,
Thank you for taking the time to leave us your feedback.
We can only apologise for the delays your order encountered, and the inconvenience this caused you.
We endeavour to assist brands to deliver orders as quickly and efficiently as possible, and are so sorry this was not your experience with us this time.
A team member will reach out to you shortly to discuss this further.
If there is anything further we can do to assist you please do not hesitate to get in touch.
Best wishes,
Daniel
