我从这个网站购买了一台电脑，尽管它说它已经准备好了，但电脑还是花了一段时间才发货。开箱的第一天，电脑在周四下午无法工作，所以我第二天早上打电话，以便他们可以帮助我，他们只是给我发送了一些我需要它遵循的东西，但根本没有帮助。所以我不得不把我的新电脑拿去检查并最终修好。当我玩一款旧游戏《Left For Dead 2》时，我是最后一个加载的游戏，哈哈，即使在我的旧电脑上，我也像是第三个
所以我申请了退货，然后我决定升级，他们不会全额退还，只会退还电脑的价值，他们将保留已付的税款（380.94 美元），现在要我支付 121.75 美元的退货。我会保留这台电脑并烧掉它。
XOTIC PC 回复2026-04-10
Thank you so much for taking the time to share your experience with us — and please know that we hear you, and we're truly sorry for the frustration this has caused.
What you've been through is not the experience we want any of our customers to have. A delayed shipment, a computer that didn't work out of the box, troubleshooting that didn't resolve things quickly enough, and then performance concerns on top of all of that — that's a lot, and your frustration is completely understandable.
We want to make this right for you. Please reach out to us directly so we can personally review your case, including the return shipping fee and the tax situation, and find a resolution that feels fair to you. You deserve better than what you've experienced so far, and we'd like the chance to show you that.
Please contact us at [email protected] and we will make sure you're taken care of.
We genuinely appreciate your patience and hope to turn this around for you.
我一直在寻找一台能够进行无缝游戏和高效多任务处理的高性能电脑。我做了扩展研究，根据价格、组件质量、保修范围和售后支持比较了各种选项。 XOTIC PC 提供了最引人注目的功能和价值组合，满足了我的需求。最突出的是其系统卓越的构建质量和对细节的关注。整个配置和购买过程简单、直观且高效。我对我的购买非常满意，并强烈推荐 XOTIC PC。”
c
customer · 写过 3 条评价 · 体验于 2026-03-10 ·
★★★★★
销售量很大，但是......
销量非常好。拿着现金打电话询问任何问题，他们就会让 Z 世代攻击你。我买了一个叫做这个地方的东西，上面写着我想要的东西，并被告知要在网上查看。给我一个麦当劳售货亭吧
XOTIC PC 回复2026-03-11
Thank you for your feedback. We are pleased the initial sale went well, but we regret that our phone support did not meet the professional standard you expected.
Our digital tools are intended to enhance our service, not replace the value of a direct, human conversation—especially for customers ready to move forward with a purchase. We are reviewing this interaction internally to ensure our team provides the high-level engagement our clients deserve.
We would like to make this right. Please contact our leadership team directly at [email protected] so we can address your concerns and provide the support you need.
