XOTIC PC

I’m sorry to hear about the experience you’ve had and I understand why you’re frustrated—especially after investing $3,500+ with the expectation that this would be a long-term, “forever” laptop. That said, I do want to set clear expectations: your laptop is now over 4 years old, and with any electronics—especially high-performance systems—a 10-year lifespan should not be the baseline expectation. Performance laptops run hotter, cycle components harder, and see more wear over time than typical consumer devices. Nothing in electronics lasts forever, and longevity is heavily influenced by usage, transport, environment, and normal wear items. On the warranty/service side, I also want to clarify how the process works: Shipping costs are separate and the prepaid label you purchased covers transportation only. The $100 diagnostic/troubleshooting fee is a standard part of the repair workflow because we cannot responsibly quote repairs without physically evaluating the system—even if symptoms are described in detail. Multiple issues can share the same symptom, and the diagnostic step is how we confirm the true root cause and provide an accurate repair quote. After diagnostics, you receive the quote and can decide whether you’d like to proceed. Regarding the physical issues you described (hinge/casing separation and alignment), those conditions often relate to wear-related mechanical stress over time, and are not always treated the same as a component failure. Still, the correct path is evaluation so we can determine what’s happening and what the repair options would be. On the review posting error—thanks for calling that out. If you share: the browser/device you’re using, and a screenshot of the error (or the exact message), we can help get that resolved. If you’d like, we can also review your service ticket details and confirm exactly what was offered, what the next step would be, and what options you have from here.