Yicosplay

Hi Charlie Winchester, Thank you for taking the time to share your concerns, and I’m truly sorry for the frustration you’ve experienced. I want to clarify that the package we sent does include the size label on the outer packaging, and as mentioned in our earlier emails, we processed your order according to the Women’s Size S, exactly as you selected. The sizing issue you encountered is not due to an error on our side. For exchanges, our policy requires the buyer to cover the return shipping cost, and you chose not to proceed with that option. Later, you requested a 50% refund, and we agreed without any hesitation. If you feel a 1-star review is necessary, we absolutely respect your decision. fairness speaks for itself—we believe other customers will see the full context of the situation. If there’s anything else you’d like us to assist with, I’m here to help.

Hi, We’re truly sorry for the confusion and frustration you experienced. Due to the large number of Halloween orders, your order was unfortunately handled by different team members at different stages, which caused inconsistent updates — and we sincerely apologize for that. We’ve already issued a full refund and reached out by email several times to express our apologies. We completely understand your disappointment and will do better to improve our internal communication and customer service process. Thank you for your feedback, and we truly wish you all the best.

Hi, Thank you for taking the time to leave a review. We kindly ask you to please double‑check whether this review was intended for our company. In your message, you specifically mentioned “Zoey from Huntrix shoes” and “K‑Pop Demon Hunters” products, but we would like to clarify that our business has never sold these items at any time prior to your review. As your review currently stands, it has a significant impact on our reputation and business operations, so we respectfully request that you confirm whether your order was indeed placed with us. If this was a purchase from a different seller, we sincerely ask that you update or remove the review to ensure accuracy. We are committed to maintaining transparency and integrity with all of our customers, and greatly appreciate your understanding and cooperation.